Reservation Team outside the offices
Victoria Falls Serious Fun Tours and Travel
- Located In:
- Size:
- 5-10 employees (Founded in 2020)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $150 to $700 per person per day (USD, excl. int'l flights)
Reviews
CA
Email Sibila Stamenova | 35-50 years of age | Experience level: 2-5 safaris
Deceitful
Do not recommend – I had a terrible experience with Victoria Falls Serious Fun Travel. The company failed to provide the agreed-upon services and has since defaulted on returning my money. After a formal dispute arose, a signed debt settlement agreement was reached where they committed to a partial refund of US$1,500. However, the owner, Marvel, completely broke this contract—only returning US$245 before cutting off communication and defaulting on the rest of the debt.Because of their fraudulent behavior and breach of contract, I have had to file formal fraud reports with the Zimbabwe Tourism Authority (ZTA), the local Tourism Police Unit, and CID Commercial Crime. I am also actively working with my credit card provider to resolve the unauthorized and unfulfilled transaction.Save yourself the stress and avoid this operator. They do not honor their contracts or their legal settlement agreements.
Email Kerri | 35-50 years of age | Experience level: 2-5 safaris
Deceptive and rude
Wish I had looked at reviews before hand but across three countries I had only been overwhelmingly happy with all services booked. This guy was SERIOUSLY UNFUN! Booked a ‘2 day 1 night’ Hwange safari for $500, expecting a dedicated overnight package with two game drives, meals, and park fees included (standard for this type of package unless otherwise stated, per every other safari I’ve done in the region). What I actually got: pickup was 40 minutes late (sitting and waiting in the cold at 5 am), and the drivers then got lost en route, so we didn’t arrive at the park until about 1.5 hours behind schedule — in a vehicle with no working air conditioning. The drivers themselves weren’t even aware I was booked for an overnight stay. No water was offered all day except at lunch, and the first meal/drinks came over 8 hours after pickup. That evening, the drivers told me the hotel was in charge of evening activities for me — except the hotel had no idea I was even coming. There were no evening activities after the day trippers left and no dinner. I was told I’d be joining an an organized tour that already existed but in reality no dedicated arrangement existed; I was simply folded into other groups’ day trips. After the Day 2 morning drive, no ride home had been organized at the scheduled time; the operator’s fix was to offer me the afternoon drive with a day-trippers group, but then said they were ‘too far away’ — leaving me waiting at a hotel for 4 hours with no plan, and losing an entire extra day of my trip. On top of all this, I paid $100 out of pocket for park entry fees, dinner, that should have been covered and a night drive with the hotel. When I raised these issues, the operator’s response was to insist I’d ‘agreed to the itinerary’ — an itinerary that was never actually followed in the first place. If you’re looking for even decent service, I would steer clear of Marvel and his company.
Email Lulu | 20-35 years of age | Experience level: first safari
Very attentive and descriptive
I really enjoyed service was flawless and always on time
Email Tarie | 20-35 years of age | Experience level: first safari
exceptional
reliable, dependable and trustworthy team made our girls trip flow effortlessly
Email nyarie | 35-50 years of age | Experience level: 2-5 safaris
Kind and patient operator..I highly recommend them
Out of this world experience .
The operator was kind...patience and very accommodative to our needs and asks.
Email Mark ndlovu | 20-35 years of age | Experience level: first safari
Excellent
Our family recently visited Victoria Falls and enjoyed a Chobe Day Trip arranged by Victoria Falls Serious Fun, and we couldn't be happier with the experience.
From the moment we made our booking, the team was professional, responsive, and attentive to every detail. Everything was well organized, and all arrangements were communicated clearly, giving us complete peace of mind throughout our trip.
We were especially impressed by their punctuality. Every pickup and transfer was on time, and the entire itinerary ran smoothly from start to finish. The guides were knowledgeable, friendly, and ensured that our family felt comfortable and well taken care of at all times.
The Chobe Day Trip was absolutely incredible, with amazing wildlife sightings and unforgettable memories for both adults and children. Visiting Victoria Falls was equally spectacular and exceeded all our expectations.
Thank you to the entire team for making our family holiday so enjoyable and stress-free. We highly recommend Victoria Falls Serious Fun to anyone planning a visit to Victoria Falls and Chobe.
We will definitely be coming back and look forward to booking with you again in the future!
Email Eve | 35-50 years of age | Experience level: 2-5 safaris
Not Applicable
I did not get to go on the trip. I cancelled well in advance and was told I would be refunded 100% of deposits made. It has been close to a year of promises from Marvel to refund me but no payment has been sent back to me. First, it was an excuse of difficulties sending money back to US from Zimbabwe, etc. There is always a way to send money almost anywhere in this world. I have traveled all-over the world and getting money from one place to another can almost always be worked out. You had no problem receiving my money. I am out of over $2000 USD and now have to go through legal hoops in a different country to attempt to be refunded. My whole reason for postponing and canceling my trip was due to medical reasons for my mother who was planning to go on this trip and physically could not. It is really shameful of your business to be so deceptive amd dishonest.
Email Gabriel | 35-50 years of age | Experience level: 2-5 safaris
Excellent Service and well curated tours
We had a great time with Marvel from the time he picked us up at Vic Falls Airport and he had already arranged our week with well knowledgeable tour guides in the various areas we went. Vic Falls tour was well explained by the tour guide like i have never heard it before then we had lunch at the lookout cafe wow wow.
We crossed over to Livingstone and our tour guide knew the area and the best places to visit.
We then went for the Chobe day tour where we had a safari tour and saw lions, elephants, giraffes, kudus, impalas. Then we had a buffet lunnch before we went for another boat safari in Chobe and we came accross crocodiles eating a buffalo in the river.
To top off our week we had a great time at the boma which is always fully booked.
We couldnt have asked for a better guide and we couldnt have enjoyed the week without a tour guide. Thanks Marvel and see you again soon.
Email Raika & Feroz | 35-50 years of age | Experience level: 2-5 safaris
They were very professional.
They were very helpful and accommodating. The most important thing for me is flexibility, everything was planned and scheduled around my needs and requirements. I will most definitely recommend them.
Email Gert | 50-65 years of age | Experience level: over 5 safaris
Great service
The communication via WhatsApp was excellent, both before departure and on the trip. I did the 2-day Hwange tour with them as well as the helicopter flight over the Victoria Falls for which they offered me a competitive price. I was a solo traveller and on two of the three Hwange safaris I was the only passenger. The guide was great. They were also found to be completely reliable: when I paid cash for the helicopter flight they didn't have change but they came to my hotel in the evening to give me the change and dropped me off at a nice restaurant!