Secret Namibia
- Located In:
- Size:
- 1-5 employees (Founded in 2016)
- Member Of:
- ATTA, NTB & TOSCO
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $230 to $2,876 per person per day (USD, excl. int'l flights)
Reviews
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Email Nicole & Frederic | 50-65 years of age | Experience level: first safari
Seamless planning and perfect execution
A boutique travel agent in Namibia that understand its customer needs and finds way to satisfy the customer wishes. We spent a wonderful and amazing two weeks roaming across central and Western Namibia (not Skeleton Coast) and spent nights in extraordinary lodges. A dream come true.
Email Sarah | 50-65 years of age | Experience level: 2-5 safaris
Great holiday booking, lack of support during holiday
I'll start by saying that we had an amazing experience and loved our holiday. Secret Namibia were helpful and patient with our requirements and booked an amazing trip for us. What left us sad was the lack of care and support that we received in the immediate run up to the trip and during it. We had to ask for a detailed itinerary in the days before our departure (which turned out to be little more than a list of where we were booked ie it didn't include any useful information about transfers, timings, what to expect, what tipping was etc etc), and we were told we would receive a printed version on our arrival (we never received anything). They suggested a transfer from our hotel in Windhoek the morning of our departure, for which we were charged the equivalent of £70 for a 5 min ride in a friend's car where the mess had to be moved off the back seat to allow us to sit down, and were we were just dumped in the airport car park with no further instructions. When we had delays and problems during the trip our pilot and his company had to solve the issues himself and Secret Namibia contacts us to 2 days later to say they hoped we were ok, but with no apology for non contact. For a trip of a lifetime, Secret Namibia are the only part that we feel let down with. Go to Namibia, but perhaps find another agency to book it through.
Email George | 35-50 years of age | Experience level: first safari
Superb Family Safari. Service & Support Outstanding.
Took the family on a safari to Namibia this summer and it completely exceeded our expectations. After doing a lot of research online, SecretNamibia stood out as the best option for families, and we couldn’t have been more pleased with our choice. Johan and his team made sure every detail was covered, and from the moment we booked, it was clear we were in expert hands.
Travelling with our two children, we were looking for a balance of adventure and comfort, and SecretNamibia delivered exactly that. They arranged everything, from the brilliant lodges to the smooth transitions between locations, making the entire trip effortless. Namibia is an unbelievably beautiful country, and each part of our journey brought something new.
In Etosha National Park, the wildlife was amazing – seeing lions, elephants, and giraffes up close was a dream come true, especially for the kids. But it wasn’t just the game drives that made the trip so memorable. SecretNamibia organised a range of activities that catered to the whole family, including guided nature walks and a special helicopter flight over the Namib Desert. Watching the sunrise over the dunes from above was absolutely breathtaking.
Our stay at the NamibRand Nature Reserve was a highlight, where we were able to relax and take in the landscapes. The combination of adventure and pure luxury made it feel like a truly once-in-a-lifetime experience. Johan’s expertise and care in planning meant we were able to focus on enjoying every moment. Unlike other tour organisers, Secret Namibia are also based in Namibia which put us massively at ease in case anything went wrong (it didn't!).
If you’re thinking of a family safari, you'll be really taken care of with SecretNamibia. They made sure every part of our trip was extra special, and we left Namibia with about a million photos and memories we’ll cherish forever! 10/10 experience!
Email Yasmine Dunn | 20-35 years of age | Experience level: first safari
Perfectly planned, Perfectly executed - Thank You Secret Namibia!
Just back from the most amazing 12 days in Namibia and it couldn't have been more perfect! Secret Namibia sorted everything and I mean everything. They suggested the perfect mix of places - we did Etosha (saw so many elephants!), the Skeleton Coast (feels like another planet), and Damaraland which was just stunning.
The lodges were out of this world - we're talking private pools overlooking waterholes, the comfiest beds ever, and the most delicious food we've ever had abroad. Hard to choose a favourite lodge but if you're staying in Sossusvlei, highly recommend Desert Lodge- there's a private observatory for stargazing that was absolutely magical. This was packaged as a luxury tour and it didn't disappoint, everywhere we went the service was fantastic. All our guides were brilliant, always seemed to know exactly where the wildlife would be and they were full of fascinating stories.
I can't say enough good things about Christell, our travel consultant, who was always really quick to reply and nothing seemed too much trouble - she even changed things around three times until we were 100% happy! Before we left, she sent us the most detailed itinerary I've ever seen - we knew exactly what to expect each day. She even thought of things we wouldn't have even considered and totally made us feel at ease.
If you're thinking about a safari, honestly just book it - this was a genuine once-in-a-lifetime experience! Worth every penny for the five-star treatment we had and can only say brilliant things about Secret Namibia- they really seem to care about giving you the best possible holiday.
Email Frank | 50-65 years of age | Experience level: 2-5 safaris
happy with the whole experience, except for handover at the end which was very poor
We were happy with the pick-up arrangements, although our contact was late arriving at the airport and the vehicle was good (there were a few minor problems but given that we were travelling on bumpy, gravel roads this is fair enough). The accommodation ranged from good to excellent and the country itself is really spectacular.
However, the handback at the end was dreadful. I had a lot to do in Windhoek, including looking after a young child. The handback time was delayed which necessitated me hanging around my hotel and, when someone eventually turned up there was no apology for the inconvenience I has been caused. The representative then tried to charge me an exorbitant sum for not returning with a full tank (fortunately I had photographed the fuel gauge at the start of the trip which showed it had been handed over half-full). As the full gauge showed 60km less than we had started she then tried again to charge me an exorbitant amount to make up the balance (I went to a petrol station and filled up with for 25% of the price she wanted). Given the very large amount of money I had spent with the company and the generally positive experience we'd had, this was a very poor way to end the trip . We will return to Namibia but not with Secret Namibia
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Email Kurt | 50-65 years of age | Experience level: 2-5 safaris
Competent, honest, and thorough.
Secret Namibia managed to pull together my last-minute request for a solo trip in Namibia. They did a terrific job, at a very fair price. I highly recommend them for their local knowledge and excellent staff. Thank you, SN!
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Email Leanne | 50-65 years of age | Experience level: 2-5 safaris
Secret Namibia arranged an epic tour for our group of 4. We cannot rate them high enough!
Our trip was 3 weeks long, mostly Nambia. The lodges were spectacular, guides amazing, the beauty of Namibia was over the top. Then we ended with 3 days in Botswana...we will definitely go back and spend more time in Botswana to explore. Every detail was thought thru and the trip could not have been better.
Email Martin Atwood | 35-50 years of age | Experience level: first safari
Fantastic Service. Wouldn't book with anyone else!
What an incredible experience we had exploring Namibia! From the moment we started planning the trip with Johan, we knew we were in good hands. He really listened to what we wanted to see and experience, and put together an absolutely perfect two-week itinerary.
The lodges and camps they organised for me and my partner were all top-notch. We stayed in so many luxurious places in Etosha, Damaraland and Swakopmund and could not fault any of them. The service was outstanding and if you're worried about the food don't be because it's stunning, some of the best we've had anywhere in the world.
One of the reasons we booked with Secret Namibia is because they seemed to offer so many different activities and we weren't disappointed.
Seeing the desert-adapted elephants in Damaraland was magical, and climibing the dunes of Sossusvlei at sunrise was surreal. Etosha is everything we thought it would be and we spotted everything from lions to massive herds of elephant and zebra. A special mention to the guides as well because they really made the trip and were so knowledgeable and friendly.
The booking process was also effortless and Johan and his team really went the extra mile to make sure everything was perfect. It was also very reassuring to know that they were available to contact 24/7 on safari and it's clear that this company has lots of experience and incredible connections across Namibia to craft such a seamless high-end experience.
Our only regret is that we never booked for longer as there was still so many places we wanted to explore! Hoping to return to Namibia in the near future and would 1000% book with Secret Namibia again. Fantastic experience.
Email NS | 65+ years of age | Experience level: over 5 safaris
Friendly and easy to deal with.
It was a pleasure to deal with Secret Namibia. They offered competitive pricing and a great travel itinerary, including a diverse range of Namibian destinations, lodges and experiences.
Email Ben Summers | 20-35 years of age | Experience level: 2-5 safaris
First Class Experience With Passionate Namibian Experts
We've just got back from a 17-day all-inclusive luxury safari with Secret Namibia and the experience was absolutely amazing.
This wasn't our first family safari, having done one in Kenya back in 2018. However, if I'm being honest, the operator we went with then was pretty lacklustre and left a lot to be desired. We wanted to learn from that experience and make sure we got it right this time especially as Namibia is a place we've wanted to visit for a long time.
As soon as we started researching Secret Namibia we knew they'd be a great fit for us. They're based in Namibia which felt like a huge plus as lots of operators we looked at were located in the UK or US. From their reviews it was also clear that they offered a properly bespoke service which was also a big positive- sometimes with the bigger travel companies you feel like 'just another customer' but this definitely wasn't our experience here.
In terms of the safari, it was everything we could wish for and was planned superbly. We started off in Sossusvlei and moved through places like the Skeleton Coast and Kaokoland before finishing up in Etosha. As a family we are daredevils and love adventure/outdoors activities. Throughout the tour we tried everything from quadbiking through to an incredible boating safari. If you get the chance to go on safari here we also highly reccommend the helicopter tours and the nocturnal game drives as it gives you an entirely different perspective on the landscapes and wildlife.
We opted for all inclusive which was a total game changer. We didn’t have to worry about a thing, which meant more time soaking up the sights and sounds of Namibia, more laughter, and more unforgettable memories.
The places we stayed in were just phenomenal too. Luxury in the wild, I’d call it. You’re out there, in the heart of nature, but with all the comforts you could imagine. Mowani Mountain Camp deserves a shout-out. Waking up to those views was something else – just magical!
Big thanks to Secret Namibia for not just planning our trip, but for crafting an adventure that felt tailor-made for us. Can't wait to go back and do it all over again! If you’re looking for a safari company that truly delivers a personal and thrilling experience, these are your folks- they live and breathe Namibia and it absolutely shines through.