Outstanding service, incredible trip!
Jessica was wonderful. We chose Secret Namibia because they were the most responsive and helpful when we were planning our trip, and they continued helping us just the same all the way to the end of the trip. Jessica answered all our questions quickly via Whatsapp while we were there, and the itinerary was everything we hoped it would be.
To give a little feedback, we could have been prompted earlier to book activities as this was pretty crucial, and we were glad to have done so only a couple of days beforehand. We were told there would be signal, but there is no signal in 90% of the roads- including the in-car WiFi. And the individual stops each had their quirks - Epacha Game Lodge & Spa is a very ambitious site, but it's quite far from Etosha, and the actual Spa wasn't as good as it was designed to be. We missed the actual Spitzkoppe because our lodge was a while away and we didn't know how to get there, however Ai Aba Rock Painting Lodge where we stayed was a great tour highlight. And the accommodation at Waterberg Wilderness Lodge was not great, although the conservation park was amazing.
The app was a great help, and the logistics generally ran pretty smoothly, with Jessica on Whatsapp to help where required. Overall we had a wonderful trip.
