Reviews

Sort By: Date Most Helpful Rating 11-20 of 348 Reviews
Frans Jan Burkens   –  
Netherlands NL
Visited: August 2022 Reviewed: Aug 25, 2022

Email Frans Jan Burkens  |  50-65 years of age  |  Experience level: over 5 safaris

Great tour operator that more than lives up the expectations !
5/5

With our family of 5 we had a superb trip of 3 weeks to Uganda. Right from all the preparations/planning and all the communication surrounding that phase to the final execution itself Matoke Tours did an excellent job. Their decades of experience in the country was very clear as they were very capable to translate our wishes into a really memorable trip. As our party split-up half way we had two guides/drivers where again it was very clear that they are all very well trained to really provide their guests with a great holiday. Very attentive and always in great spirits they both were a joy to have as our guides. Hence I certainly want to mention their names as I can highly recommend both: Sam B., a very seasoned guide with a lot of knowledge of all animals and birds and very well respected everywhere we came which always made for a very easy landing after our drives and not to forget Kassim Kamya, a young and enthousiastic guide, super protective of his clients wanting you to have the best time ever. And above all and maybe most important, they are very safe drivers.

Walter   –  
Germany DE
Visited: July 2022 Reviewed: Aug 20, 2022

Email Walter  |  50-65 years of age  |  Experience level: first safari

Professionell
5/5

We travelled with Matoke during 2 weeks in Uganda starting in Jinja, heading to Murchinson National Park and passing south to Ruanda border and back to Kampala. Preparation of the trip with Sven was great. Easy, quick, friendly and very reliable. The same with our guide and driver David. He is very professionell and knows every animal and plant with surname and is highly involved in all matters regarding wildlife and nature conservation. The trip was a great experience and we will book Matoke again in case we have the opportunity returning to East Africa again.

Maaike en Jeffrey   –  
Netherlands NL
Visited: August 2022 Reviewed: Aug 16, 2022

Email Maaike en Jeffrey  |  35-50 years of age  |  Experience level: 2-5 safaris

Special trip to remember
5/5

We had booked our trip with Matoke in December 2019. Because of the COVID Matoke managed to rebook it 2 times without any problems, so that we could finally go to Uganda this year.
Three days before departure, my wife developed a bursa infection in the knee. The doctor indicated that we were allowed to go on holiday, but that we should not put any strain on the leg and that we should rest as much as possible. We have informed Matoke of this situation. They indicated that they would look at everything per day and that they would discuss with our guide what was and was not possible.
So we flew to Uganda using crutches and met our guide Kassim there. A very calm, helpful and thoughtful guide.
During all activities he consulted with the rangers beforehand whether it was possible to carry out the activity with crutches. And if necessary, he arranged for us to have a private supervisor, so that we could carry out the activity at our pace.
This way we were able to enjoy a wonderful holiday where we did a rhino walk and chimp tracking and various game drives with crutches.
Kassim was good at spotting game during game drives, having seen a leopard before the rangers noticed it.
His knowledge about nature, wildlife and all birds is enormous and definitely had an added value. But the conversations on the road about life in Uganda were also very interesting.
Thanks to the medication and sufficient rest, we managed to do the Gorilla tracking without crutches at the end of the holiday.
We would like to thank Matoke and specially Kassim for a special trip!

Cris F   –  
United States US
Visited: July 2022 Reviewed: Aug 9, 2022

Email Cris F  |  20-35 years of age  |  Experience level: 2-5 safaris

Wonderful experience! Booked through them for our gorilla tracking experience in Uganda
5/5

We had a great experience booking our recent trip to Uganda for gorilla trekking with Matoke Tours. We opted for a fly-in tour from Entebbe. I got in touch with Pleunie via safaribooking.com in January 2022. We just finished our trip last month. Miss Pleunie was very responsive and accommodating with our request and she made sure that everything was in order from the initial deposit all the way up to the end of our unforgettable trip. Our flight coming into Entebbe was delayed for 2 hours and although I wasn't able to reach Miss Pleunie via Whatsapp to give her an update (she didn't have power in her house that night and her phone had apparently died); our wonderful guide John who was waiting to pick us up in Entebbe airport on arrival tracked our flight and waited for us past midnight. It was such a relief to see him at the arrivals area holding a sign with our names after such a stressful journey. He then took us to our hotel for the night and helped us get settled in. The flight to Kisoro the next day went smoothly without any hitch. Our guide met us a Kisoro with their 4x4 SUV to take us to this beautiful hotel at a remote peninsula about 45 minutes to the airport. Valance was helpful in getting us registered for the gorilla tracking experience the next day and he waited for us for 4 hours to take us back to our hotel once the tracking was done. Overall, for our last trip, we had utilized the services of 5 tour companies across 5 different countries and Matoke Tours probably planned and coordinated one of the most complex legs of our trip and did they a wonderful job! We highly recommend this tour company for your gorilla tracking adventure!

Sven   –  
Netherlands NL
Visited: July 2022 Reviewed: Aug 4, 2022

Email Sven  |  35-50 years of age  |  Experience level: first safari

Unbelievable experience
5/5

Starting with a chat about travelling and holidays in general and our wishes with regards to a holiday in Africa we got a proposal for a trip to Kenya. After some discussions we ended up with what seemed a great 3 week trip.

And a great trip it was. We saw all the must see things (incl big five) in a very relaxed way. Travelling with kids is usually a challenge but due to the relaxed schedule it was a great experience.

Thanks to our fantastic guide we had a great experience!

Riva   –  
United States US
Visited: August 2022 Reviewed: Aug 2, 2022

Email Riva

Organized, Understanding, helpful
5/5

Matoke helped organize an fantastic trip for us. Their guidance along the way regarding activities, lodgings etc…was spot on.
Our driver/tour guide was excellent: intelligent, helpful and patient at all times.
Several in our group had special dietary needs which were accommodated at each of our lodgings.

Isabelle   –  
Germany DE
Visited: July 2021 Reviewed: Jul 28, 2022

Email Isabelle  |  50-65 years of age  |  Experience level: first safari

Absolutely great, our expectations were surpassed and we loved the whole trip to Uganda
5/5

Great itinerary proposed by Matoke with a lot to see, but also some pauses towards the end of the 10 days; wonderful lodges (mid budget) - one nicer than the other incl. great food; very well organized, there was not a single hick-up during the 10 days; great, freindly and knowledgable driver and guide. Matoke can be 100% recommended. We (mum and son) felt cared for and safe every minute of this trip. Plus, Uganda is a wonderful country and all our expectations in every sense were even surpassed by the reality.

Beatriz   –  
Dominican Republic DO
Visited: July 2022 Reviewed: Jul 10, 2022

Email Beatriz  |  50-65 years of age  |  Experience level: 2-5 safaris

Excellent service
5/5

We had an amazing experience with Matoke Tours. We booked before the pandemic started, tried re scheduling 1 year after and we postponed again because airlines were cancelling. Finally after 2 years we made the trip happened and the service from beginning to start was excellent. Our guide Edwin delivered everything on our bucket list and took care of us and everyone of our needs. I recommend Matoke 100% and will use them again in the future. Thank you Pleunie and Edwin for making our trip perfect.

Gary   –  
United Kingdom UK
Visited: April 2022 Reviewed: Jul 3, 2022

Email Gary  |  50-65 years of age  |  Experience level: first safari

Just brilliant - thanks to Pleunie and Edwin,
5/5

Originally trip was organised for my wife and I in April 2020 with a UK Operator who went into liquidation as a result of Covid-19.

I identified Matoke as an alternative through Tripadvisor - I was looking for a local based company and the reviews of Matoke were excellent. I was not disappointed

Jeroen Schmohl & Renée Keesman   –  
Netherlands NL
Visited: April 2022 Reviewed: May 7, 2022

Email Jeroen Schmohl & Renée Keesman  |  50-65 years of age  |  Experience level: first safari

Excellent service, creative planning, reliable, very informative and knowledgable
5/5

Because we were invited for a wedding in Moyo Uganda, we were looking for a local touroperator and found Matoke. We got in contact with Pleunie and after a few short emails Matoke came up with a super nice creative itinerary. Even Matoke had to be inventive because Moyo is way out of touristic range. Everything went smooth. From pick up at the airport by master guide Musa, extremely friendly, smart, funny and well informed about nature, culture and safety. And birds! All information provided by Matoke was very accurate, chosen lodges were very good inclusive fine dining which we did not expect at all before our trip. Did a few nice additional things like hiking and making coffee in Sipi with the very funny guide Moses and a Kamaradjong visit with the lovely Maria. We saw leopards, lions, elephants, giraffe, zebra, buffalo's and hundreds of stunning birds in Murchison Falls and Kidepo national parks. The landcruiser was fine especially in combination with the super skilled driver Musa who had his very first vist in Moyo too after being a guide for several decades. In one word excellent. Thank you Pleunie and thank you Musa!!!
Highly recommended. Pleunie and Musa for president!

Average User Rating
5.0/5
Rating Breakdown
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  • 4 star 29
  • 3 star 4
  • 2 star 0
  • 1 star 1
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