Exemplary service! Excellent experience!
Both my husband, George, and I would like to extend our many thanks for the exemplary professional service. We simply cannot say enough good words and thanks for our experience. It was a real pleasure to work with you and to travel with our team- Symon (guide), Daniel (cook), and Kata (assistant). (We asked for Symon and Daniel in advance and were so happy to find we were to travel with them). We enjoyed tremendously our 14 day trip including the northern Kenya circuit up to lake Turkana, and then lake Baringo, lake Nakuru, and Maasai Mara. From the time of the booking to the very end we had nothing but wonderful experience. Every detail was well thought of and arranged perfectly. We had a Land Rover for the whole trip and unforgettable off-road experience.
We are very well traveled however were very anxious about our trip to Kenya having had already a very bad experience earlier in the year in Tanzania. What a nice surprise - we were not only given all requested as part of our trip but even had things we did not expect- instead of sleeping in a tent in the 1st 10 days of our safary we were taken to great camps every night, had a room and a hot shower. Every one was so friendly and hospitable.
Symon, our guide and driver, was amazing. He is extremely knowledgeable, experienced, attentive, entertaining, friendly, level-headed, and very dependable. We loved any single moment spent with him. He is an awesome guide who simply loves his job, and gives everything from himself to assure best clients' experience. There wouldn't be a signle question unanswered. He has a great sense of humor and unbeatable way of telling stories (many stories and all inetersting). What amazing time at the dinner table every night. He was also quite patient (especially with the many pictures George was taking) and would always go an extra mile for client's satisfaction. Thank you, Symon, we were lucky to have you as a guide and we liked you so much.
Daniel was a great cook, preparing always tasty and diverse food. Every time I would say that was too much food he would answer "no, no, just a little bit. Hakuna Matata". And his pancakes...they were to die for. Soup, salads, potatoes - all so much delicious, and always presented in a great way.
All in all - we had one in a lifetime experience and loved it all. We would highly recommend Australken and our team to other customers. We would go back to Kenya in a heartbeat. THANK YOU AGAIN FROM THE BOTTOM OF OUR HEARTS FOR EVERYTHING.
Polina & George