The best of Kenya's expertly customised safaris
Jimfire Adventures
- Located In:
- Size:
- 1-5 employees (Founded in 2017)
- Member Of:
- Kenya Association of Tour Operators (KATO), Tourism Society of Kenya, Kenya Destination Guides Association (KDGA) & Kenya Tour Driver Guides Association (KTDGA)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $900 per person per day (USD, excl. int'l flights)
Reviews
IT
Email Filippo | 20-35 years of age | Experience level: first safari
Absolutely to avoid, terrible experience and dishonest behavior
My experience with Jimfire Safaris and Transfers was extremely disappointing. I booked through GetYourGuide a tour that was clearly marked as “All Included,” meaning accommodation and park entrance were supposed to be part of the package. However, shortly after booking, they told me that both the accommodation and the park entrance were not included, even though it was clearly written otherwise on GetYourGuide.
I tried to contact them several times by email and through GetYourGuide, but they never replied. They only answered occasionally via WhatsApp, with vague and confusing messages. At first, they also said the tour was for two people only, even though on GetYourGuide it was possible to book for just one person, which I did.
After I showed them all the screenshots from their own listing stating that everything was included, they finally confirmed that it was all included and the booking was valid. But then, the day before the tour, they suddenly canceled it without any explanation and didn’t even cancel the booking on GetYourGuide, clearly trying to keep the money.
Fortunately, GetYourGuide support stepped in, refunded me directly, and reported them for their dishonest behavior.
I strongly recommend not booking with Jimfire Safaris and Transfers. They are unreliable, unprofessional, and act in a very dishonest way. There are many other trustworthy tour operators in Kenya, avoid this one at all costs.
