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4.9/5

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  • 4 star 1
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  • 2 star 1
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Polina   –  
Russia RU
Visited: August 2025 Reviewed: Dec 8, 2025

Email Polina  |  35-50 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Polina and not that of SafariBookings.
Great guide, awesome management
2/5

In August 2025, we visited beautiful Kenya, booked a tour at Sumian safari, and were satisfied with the guide and the trip as a whole. However, the manager's job is terrible - for 6 months I have been waiting for a refund for the hotel (we booked a certain hotel, and on the day of arrival we were informed that it was cold and settled in a more budget hotel). I've been promised a "money transfer tomorrow" for 6 months.

Reply from Simian Safaris
Reply from Simian Safaris
Posted on Dec 16, 2025

Dear Polina,

Thank you for your feedback and for sharing your experience with Simian Safaris. We truly value our relationship with our customers and appreciate your patience.

We sincerely apologize for the delay in processing your refund. Please rest assured that we are actively working to resolve the issue, and your refund will be made as soon as possible.

We’re glad to hear you enjoyed your trip and your guide, and we appreciate your understanding as we finalize this matter.

Warm regards,
Dennis.
Simian Safaris.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 35
  • 4 star 1
  • 3 star 0
  • 2 star 1
  • 1 star 1
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