Reviews
SE
Email Blanca | 20-35 years of age | Experience level: first safari
They completely ruined our safari experience
We booked a 6 days safari and it was a complete disaster. The organization was a mess from the beginning, we were 2 people and since they want to fill the cars they join people who don’t even have the same schedule for the safari, so a lot of time was wasted waiting for people to switch cars and arguing about the planning. The guide, called Benson, was the most arrogant and incompetent person I’ve met in a long time. He didn’t give us enough information about the planning nor about the animals and vegetation. The car was in undrivable conditions, the battery was failing even before the safari and then on our way to Serengeti we had 4 different break downs (flat tire, lost the rear fuel tank, electrical problems with some fuse…). All these technical issues not only made us waste a lot of time (2 out of the 3 days in Serengeti we couldn’t do game drive to see animals because we were either stranded in the middle of nowhere or waiting for the car to be fixed) but also ruined our safari experience and made us feel very unsafe. So please, I'd recommend that you don't book a safari with this company.
Reply from 1 Wonder Expedition
Posted on Aug 15, 2025We spoke to our clients while on Safari and after finished their Safari and paid them a compensation fee on the time lost.
As the company we did our best to help them out and we fill sorry for what happened to them while in Safari.
After having time to speak to them we thought everything will be okay.
MT
Email Mireille | 20-35 years of age | Experience level: first safari
Have a terrible experience with this company at all costs – fraudulent, unsafe and violent, experience
We booked a safari with 1 Wonder Expedition in July and were promised 5-star lodges and luxury tented camps (confirmed to us in writing twice). We paid €2000 in cash on arrival, but once the trip started, every hotel was downgraded to far cheaper and lower-quality alternatives with poor reviews WITHOUT OUR KNOWLEDGE. The driver was simply instructed to drive us to these alternative hotels and we only found out because we realised the direction he was driving us to was different.
When we requested a fair refund of €1000, the company’s employee “Kingi” (who had originally pretended online to be “Rachel James”) told us to come to their office in Arusha. Another tourist in the same situation was also called there.
When we arrived, seven men were waiting for us, including the Director of Operations, Ally, who had collected our payment. Instead of giving us the refund, he physically assaulted my partner when he tried to film his aggressive behaviour, HIT me and another tourist, and one of the men Tried to lock us inside the office. We only escaped by forcing the gate open.
Police were called, and Ally spent a night in custody. We have since filed a formal police report, submitted evidence, and are pursuing the case legally. We also have WhatsApp messages, photos, and videos to prove all of this.
In my experience, this company did not operate transparently — I was given what I believe were fake names and confirmations, and I felt my services were unfairly downgraded. I also felt intimidated and even feared for my safety during the trip
No tourist should ever have to experience this. Please protect yourself and avoid 1 Wonder Expedition entirely.