Reviews

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Freeh   –  
United States US
Visited: October 2019 Reviewed: Nov 21, 2019

Email Freeh  |  65+ years of age  |  Experience level: first safari

Great customer service during the planning..but no follow up
4/5

Would rate 4.5 but did not have the option..overall wonderful service...great options ..good communication and personalized service during our planning process. We had a very memorable safari experience..our itinerary was perfect for first-time safari travelers..each camp was so very different..the terrain..the venue and the wildlife...an amazing experience..our only negative was that Yellow Zebra never followed up with us or checked in with us to ask how our trip/safari adventure was...disappointing...James Short was our initial contact.....James was our initial contact and he was very helpful in selecting our camps...and Emma was very helpful the week or two prior to travel with last-minute issues because the Visa process changed..we just felt it was very strange that no one asked us if we enjoyed our trip after we returned home..

Pamela   –  
United States US
Visited: February 2023 Reviewed: Mar 16, 2023

Email Pamela  |  50-65 years of age  |  Experience level: first safari

Always available and attentive
5/5

I was a tiny bit worried about using a UK based company, being in the US, but that all went away as soon as I spoke to my agent Emma, and started planning my trip. Which took 2 years, just an FYI. We ended up with a 12 night Kenyan safari, and I probably changed my mind, and added things, and had questions, on a weekly basis, and Emma never got annoyed, or upset. It was my first time going on Safari, and my partners first time going anywhere out of the US, so we needed A LOT of hand holding. We just got back a month ago, and I'm already trying to figure out how we can go back within a couple of years. Everything was taken care of by Yellow Zebra. We of course were responsible for airfare, visas, insurance etc, but everything on ground was handled by Emma and team. I've already started saving for our next trip. I won't hesitate to call Yellow Zebra for our trip!!! I already told her to expect my email in a year or two. We went pretty high luxury, but now we've gone once, I know where we want to go, and not to go, or stay. For example, we did the hot air balloon, and a night at Giraffe manor, we wouldn't do those again, so there's a ton of savings right there!! Listen, these guys are fabulous, with first hand experience either living in Africa, ( like Emma) or stay in the Camps several times a year, so they have so much knowledge to give you as a client. Even when we got home, Emma and team welcomed us home, and checked in on us. Thank you so much for planning this ( hopefully more than once) in a lifetime vacation!!! We truly cannot wait for the next adventure.

Lisabel   –  
United States US
Visited: May 2017 Reviewed: Aug 9, 2017

Email Lisabel  |  20-35 years of age  |  Experience level: first safari

Yellow Zebra planned the honeymoon of our dreams!
5/5

My husband and I had never worked with a travel agency, until Yellow Zebra. As we began our research to plan a 2 week trip to Africa for our honeymoon, we were inundated with information which made it difficult to make decisions and feel confident in those decisions. Then, my husband found Yellow Zebra. Within 24 hours of submitting an online request, Kirsten reached out to us via email to set up a brief call to discuss what we wanted to do and see during our honeymoon. I really wanted to go to Tanzania and Kenya, but Kirsten advised against it because we’d be going during the rainy season. Not what I wanted to hear, but it’s what I needed to hear. Previous travel agents we reached out to all said great and never shared any concerns with us. And at that moment I knew I could trust Kirsten because she wanted to make sure we had the best trip possible, by giving us all of the information to enable us to make an informed decision. Because of our work schedules, our travel dates were not flexible, but we wanted to stay at a certain lodge in Sabi Sands. Unfortunately, that lodge didn’t have availability with our then-current itinerary. Fortunately, Kirsten worked her magic to rearrange our itinerary so that we could stay at the lodge we wanted.

We live on the east coast of the USA, so I was a little hesitant about working with a travel agency located in the UK because of the time difference, but it wasn’t an issue because Kirsten was always so prompt with her responses. After we booked the lodges, Kirsten helped us fine tune our itinerary with excursions, tours, and dinner reservations. Kirsten also worked with the lodges to make my husband’s birthday extra special while we were on safari.

We felt taken care of by YZ as soon as we landed in South Africa. In Johannesburg, there was a travel guide who greeted us at the airport to take us through immigration and security and made sure we got to our departure gate for our final flight to Cape Town (where we would officially start our honeymoon). Kirsten and the YZ team planned all of our airline connections and car/boat transfers with reputable companies. We worked with Kirsten over 6 months, and she was always lovely, professional, thorough, and knowledgable.

Thank you Kirsten and the YZ team for planning the honeymoon of our lives! We’re still suffering the post-safari blues, so we can’t wait to plan our next safari with you soon!

Matt S   –  
United Kingdom UK
Visited: February 2013 Reviewed: Nov 21, 2013

20-35 years of age  |  Experience level: first safari

Fantastic safari tour company that really listens to your requests
5/5

I found YZS through an internet search and am glad i did.
I sent a brief email explaining what my wife and I were planning (we wanted to safari in Tanzania and see the migration on a restricted budget!) and within 45 mins Julian - director of YZS, had called me back to discuss further.
He was very pleasant and massively informed on Tanzania. He gave me a run down on his personal history and I knew then that I could leave the planning of our holiday to him and be confident that all our requirements would be met.

He offered 2 suggestions - one South Tanzania and one North and it wasn't hard to decide when he explained what both would involve and the costs involved.

To describe the holiday briefly does it an injustice however it does demonstrate how personally Julian takes planning your holiday.

We had had a few days in Kenya attending a friends wedding and then headed to Tanzania where we spent 7 days - 5 of which were on Safari with YZS.

We were picked up in Arusha by our tour company - WAYO africa. Danford was our guide and he was brilliant. WAYO's ethos is that your safari is your private holiday and therefore my wife and I were on the jeep on our own.

We set off and our first port of call was Lake Manyara. - Amazing. Baboons, Girraffes, Zebras, Hippos, Elephants and buffalo ( amongst others all on the first day)
We then headed on to and stayed the night in a tented lodge called Rhotia Valley. Our only regret is we didn't spend longer than one night here.

Our next day was spent in the Ngorogoro Crater. - Stunning. Here we saw the animals as above but also Rhinos. Danford again sharing his vast knowledge with us.
That evening was spent in Rhino lodge on the ourskirts of the crater.

We then moved onto the Serengetti. We spent 4 days 3 nights travelling round the Serengetti and saw the 'Big 5'.
The camp provided by WAYO was outstanding.

As i say, a very brief summary of our holiday organised by Yellow Zebra Safaris but they certainly made our holiday that of a lifetime by using their local knowledge, contacts and by listening to their clients needs and wants.

I can not recommend Yellow Zebra Safaris highly enough and will absolutely book with them should we or any family members be heading back to Tanzania at any point.

Average User Rating
5.0/5
Rating Breakdown
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