Vowland Ethiopia Tour and Travel
- Office In:
- Size:
- 5-10 employees (Founded in 2019)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $174 to $406 per person per day (USD, excl. int'l flights)
Reviews
CN
Email zxh | 50-65 years of age | Experience level: first safari
Irresponsible operator. Refuse to refund payment.
We lost $3600 with this operator, and the business owner, Abraham Haftamu, also treated us, the victim, in the most disrespectful way. Our booking experience with Vowland Ethiopia Tour has become a worst nightmare.
In July this year, we decided to book with this operator for our Ethiopia Safari tour. We emailed the official email address, which is under the operator's business website domain: [email protected], for booking details. In early July, the operator emailed us the payment links to make the payment of $3600. Afterwards, they also confirmed the receipt of my payments from the same email address. However, we never received a contract, and this got me worried.
A few weeks later, we received emails from Abraham's email address claiming that his business website and email address had been hacked. He didn't receive any payments from us. He initially apologised for the situation and asked if we could pay an extra $1600 for the safari tour. ($600 initial discount he agreed to us, plus $1000 financial support due to the loss he suffered from the website hacking), While communicating the incident, he suddenly flipped his tone and refused to take any responsibility. But instead, claiming my email was hacked, that I was intentionally tracking and attacking his business. That I am a THIEF AND LIAR.
The whole incident is unbelievable. I didn't just lose my money, but also received the most disrespectful treatment.
I don't want to assume the worst for the business, but at least they are extremely irresponsible and refuse to take responsibility for their poor management. They refuse to resolve the issue, and they also refuse to refund any payment. But instead, they insist I am the THIEF and LIAR.
As a customer, this is the worst experience of my life. I hope no one has to experience the same.
I would like to thank the SafariBookings team and their investigation. Thank you for thoroughly looking into the evidence I submitted. I appreciate the time, the effort you gave to this matter.
