Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 13
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 13 Reviews
Bob R   –  
United States US
Visited: February 2025 Reviewed: May 29, 2025

Email Bob R

Terrific, friendly and knowledgeable
5/5

I spent a week with Emmy traveling to the highlights of Rwanda. In summary, I am hard pressed to believe that there could be anyone better. Emmy speaks excellent English and loves showing foreigners his country, of which he is rightfully proud. He is very knowledgeable about all aspects of interest – history (he does not shrink from the truth), geography, and of course, the animals. He is highly intelligent, innovative (he showed me several things that were not on the itinerary, but well worth the time) and very charming– not insignificant when you are in a car together for hours at a time. In short, highly recommended!

KB   –  
United States US
Visited: September 2024 Reviewed: Jun 2, 2025

Email KB  |  35-50 years of age  |  Experience level: first safari

Exceptional planning and life-changing experience
5/5

Emmy and the team are very professional and I was so impressed by their expertise. They aim to give you the best experience and best value. They truly have your interest at heart and don’t try to oversell you. They take care of all the details. I also appreciated the quick responses.

During the gorilla trek, we did a “medium” level hike and saw the Susa family. It was amazing to be near them in their natural habitat. It was cold and wet but hot towels were waiting for us back in the jeep. We did the Golden Monkeys trek the following day and had an equally amazing experience. I can’t wait to book another trip with them!

Ewen   –  
United Kingdom UK
Visited: June 2025 Reviewed: Jun 7, 2025

Email Ewen  |  50-65 years of age  |  Experience level: 2-5 safaris

Emmy is a true professional who is knowledgeable, personable, 100% reliable and just a great guy.
5/5

We were greeted by Emmy at Kigali airport with a warm welcome - we immediately felt at ease in his company and that we were going to be in safe hands. Our assumption was correct as he guided us for several days without any hitches whatsoever from showing us the sights of Kigali and then heading to the mountains to visit the monkeys and gorillas. We learned so much from Emmy about life in Rwanda past and present and he seemed to know exactly what kind of places we’d like to visit and dining places that would suit us. He genuinely seemed to care about ensuring we had the best trip imaginable - and that’s exactly what we had. We can’t recommend Offtrek enough.

Beili   –  
United States US
Visited: June 2025 Reviewed: Jun 11, 2025

Email Beili  |  20-35 years of age  |  Experience level: first safari

Emmy was the gold standard for what I would want in any tour guide going forward: a friend.
5/5

The perfect way to see Rwanda! Thank you Emmy for everything.

Alaina   –  
United States US
Visited: June 2025 Reviewed: Jun 11, 2025

Email Alaina  |  20-35 years of age  |  Experience level: first safari

Incredible tour guide who I’ll remember forever
5/5

My family and I had the most incredible and memorable experience in Rwanda we could’ve hoped for, all thanks to our amazing tour operator Emmy. Everything went so smoothly from the minute we stepped off the plane—Emmy was communicative, timely, very knowledgeable, and most importantly a wonderful person. He went above and beyond, even picking out a few fantastic restaurants for us to eat lunches at on our drives. By the end of our tour, it felt like we’d known him for weeks or months, not days! We were very sad to leave both him and Rwanda behind.

The tour itself was truly spectacular—trekking and seeing the gorillas is an experience I’ll never forget.

Rachel   –  
United States US
Visited: June 2025 Reviewed: Jun 12, 2025

Email Rachel  |  50-65 years of age  |  Experience level: first safari

So well organized and knowledgeable but the main thing is his kindness.
5/5

We spent three days with Emmy and our family misses him already. So thoughtful, joyous, and funny. He organized every day and was absolutely a highlight of our time in Rwanda. I would recommend working with him to everyone I know.

Clint   –  
United States US
Visited: June 2025 Reviewed: Jun 25, 2025

Email Clint  |  50-65 years of age  |  Experience level: first safari

Emmy is always prepared and very friendly.
5/5

Emmy was in contact with us before our arrival so that we knew what to expect. He was very organized and clearly communicated all of our trip logistics so we never had to worry about a thing. He was friendly, prompt, easygoing and eager to share Rwanda with us. He truly wanted us to have a wonderful experience and we did.

Edith   –  
United States US
Visited: September 2020 Reviewed: Jul 6, 2025

Email Edith  |  35-50 years of age  |  Experience level: first safari

Patient and Professional
5/5

Our trip was scheduled during the COVID pandemic when a lot of traveling had been suspended. Rwanda was one of the few countries that had implemented strict and effective protocol which allowed us to safely enter the country for eco tourism.

OffTrek Safaris was the consummate tour guide. They were timely and professional. Our schedule was clear and we entered the park and lodges with ease. Our tour guide, Emmy, was extremely patient and was committed to helping us spot the big five animals in the park. He helped us take amazing photos along the way.

I will remember that safari fondly and will definitely use OffTrek Safaris again when I visit Rwanda in the future.

Tiffany Ruiz   –  
United States US
Visited: July 2025 Reviewed: Jul 20, 2025

Email Tiffany Ruiz  |  35-50 years of age  |  Experience level: 2-5 safaris

The most thoughtful, organized, and heart-driven tour company I’ve ever traveled with—every detail w
5/5

WOW—truly the trip of a lifetime!
I’ve traveled extensively, but this was by far the most thoughtfully planned and beautifully executed journey I’ve ever taken—thanks to Emmy and our incredible guide, Eric.

From the very beginning, Emmy made the planning process seamless. He listened to what we wanted, worked within our budget, and somehow crafted a trip that was even more special than we imagined. He added thoughtful extras that made a lasting impact—including a visit to the Genocide Memorial, which gave us such meaningful insight into Rwanda’s history and culture. Before the trip, he even hopped on a call with me to go over packing and details, and he continued checking in to ensure everything went smoothly.

When we arrived, we were warmly welcomed and guided straight through customs to meet Eric. Our luggage was delayed, and Eric immediately took us to pick up essentials. Emmy, meanwhile, personally followed up with the airport daily and hand-delivered our bags once they arrived. He even drove three hours just to join us for dinner one night!

Both Emmy and Eric were incredibly personable and easy to connect with. They made my brother’s birthday extra special by coordinating surprises at the hotels, and every property we stayed at felt unique and luxurious—with phenomenal food throughout.

As for Eric—what a gem. I’m a veterinarian who has spent months living in South Africa, and I was blown away by how much I learned from him. His depth of knowledge about the animals and Rwandan culture was astounding. He’s an exceptional safari guide—thanks to him, we saw the Big Five and so much more—and he’s also a brilliant photographer who helped me sharpen my own photography skills along the way.

I wouldn’t change a single thing about this trip. We’re already planning our next adventure (Tanzania!) with this amazing team. I can’t recommend them highly enough!

Diego   –  
United States US
Visited: July 2025 Reviewed: Jul 20, 2025

Email Diego  |  20-35 years of age  |  Experience level: first safari

A genuine, accommodating, kind and experienced operator you can’t help but admire!
5/5

We just got back from an unforgettable 9-day trip through Rwanda with Offtrek Safaris and can’t recommend them highly enough. I went with my wife, brother-in-law, and father-in-law, and everything from start to finish was incredible.

We trekked with mountain gorillas and chimpanzees, went on safari (and saw the Big 5 plus tons of other amazing animals), stayed in beautiful hotels, and had some of the best food we’ve ever had while traveling.

The real standout though was our guide, Eric. He was absolutely phenomenal—super knowledgeable about both the wildlife and the history of Rwanda, and he brought the entire experience to life in a way that made it feel really special. It honestly wouldn’t have been the same without him.

Offtrek was also much more affordable than many of the other companies we looked into, but still felt totally high-end and personal. Everything was well-organized, thoughtful, and smooth from beginning to end.

If you’re thinking about visiting Rwanda, book with Offtrek—you won’t regret it.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 13
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0
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