Let the Touch Africa Tours Team guide your journey
Touch Africa Tours
- Located In:
- Size:
- 1-5 employees (Founded in 2015)
- Member Of:
- Zimbabwe Tourism Authority
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $100 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
Email Armando | 50-65 years of age | Experience level: first safari
Generally good, but a couple of major misfires undermined my trust in them
We booked a mid-to-premium priced 9-day safari with Touch Africa and they selected and handled all lodging arrangements. The Ilala in Vic Falls was gorgeous (though we did specifically request and pay for that upgrade). Tlou Lodge was modest and comfortable. Planet Baobab had a few issues that disappointed us, but no showstoppers.
But Mochaba Crossing was a DISASTER. There were rodent droppings on the bedsheets and in the room; the shower was barely a trickle; paint was peeling on the shower walls; numerous large spiderwebs were everywhere; the room floor was dirty; lunch and dinner each consisted of a single, non-vegetarian option, despite weeks of advance notice that one of us was vegetarian. Perhaps Touch Africa didn’t do enough due diligence choosing this place? When we notified them, they offered to move us to the Maun Lodge, whose online reviews were positive so we agreed. That should have been the end of the issue - a misstep that was quickly fixed.
But when we returned from the day’s activities, the Mochaba manager, Alec, told us that we’d instead be transferred to Mochaba’s “sister hotel” nearby, the Parkview, rather than the Maun Lodge. This was bait and switch: the same websites that confirmed our negative experience at Mochaba had similarly negative things to say about Parkview.
This was the moment we lost trust and confidence in Touch Africa: they reneged on what they had promised us without notifying us, instead making an arrangement that saved face with their vendor and simplified their accounting.
We held our ground and insisted on the original offer of the Maun Lodge, having to become uncomfortably assertive to do so. When we did arrive there, we had to wait over 30 minutes during check-in while Alec was on the phone (with Touch Africa? we don’t know) before we could get into our room. (The lodge staff felt bad and let us use the pool in the meantime.)
Mr. Mashanga (our guide/handler at Touch Africa) was otherwise very good, all the guides were excellent, and once we did get into the Maun Lodge, it was lovely. But it should not have taken frustration and energy just to get what we had paid for in the first place. When one books a multi-day tour in an unfamiliar place, one places a great deal of trust in the tour operator. Missteps are definitely forgivable, but the disingenuous handling of the Mochaba misstep was not. We hope this information helps Touch Africa do better for future clients.
Email Paida | 35-50 years of age | Experience level: first safari
Everything was perfectly organised and stress free, each destination offered something unique.
Lovely memories on my 10day tour from Victoria Falls to Okavanga Delta. The game drives in Chobe,the magical night under the stars at Makgadikga
Thanks to Touch Africa Tours for the excellent service and prompt response to any questions. From booking to the final day, not forgetting Last our tour guide' you really made this tour even more memorable.
Highly recommend Touch Africa Tours for anyone looking for an authentic and seamless Botswana adventure. !!!!
Email Gary Camp | 65+ years of age | Experience level: 2-5 safaris
Efficient and friendly staff on a day trip from Victoria Falls to Chobe National Park safari.
On time pick up at our hotel, in comfortable vehicle. Easy rune through border checkpoint at Botswana and transferred to safari 4WD. Toured the park with guide showing and explaining animals encountered including, elephants, hippos, kudu, sable antelope, leopard, buffalo, and top view of lion pride feasting on a giraffe taken down the day before. Lunch by the river included and return to hotel. This was a private tour for 2 and was great value for money. Strongly recommend their services.
SA
Email Shumi | 20-35 years of age | Experience level: over 5 safaris
Exceptional service, seamless planning and unforgettable experience with Touch Africa Tours.
We had an amazing 4-day trip with Touch Africa Tours, including Victoria Falls and a Chobe day trip. Our guide, Last , was knowledgeable, friendly and made the experience unforgettable. Communication was smooth, service excellent, and the value for money outstanding. Highly recommended
SA
Email Promise | 35-50 years of age | Experience level: over 5 safaris
One of the best tour operator l have ever met
A great day well spent with Last Mashanga.l will do it again.The costs were very reasonable.
Email Pauline K | 20-35 years of age | Experience level: 2-5 safaris
brilliant service provider anyone could ever ask for, very patient team.
I cannot say enough positive things about Touch Africa Tours. Mr Last, was very welcoming the best driver ever with a special gift of making one feel so comfortable and enjoy the rides. Communications were so clear highlighting on what surrounds the area and we were privileged to meet an elephant along the way from the Airport to where we were staying.
Indeed l would book them against for my next visit as well l recommend anyone because of their reliability and services are best.
Email Jack | 35-50 years of age | Experience level: 2-5 safaris
Harare the Capital City, Hwange National Park, Mana Pools National Park, Matopo Hills, The Great Zi
I had a great experience in Africa and everything was smooth and l would like to thank Touch Africa Tours for everything and assisting us to have a great memorable experience ever. I have booked another tour for December holiday and they gave us good discount. #touchafricatours
Reply from Touch Africa Tours
Posted on Jun 29, 2025Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great time in Africa and that everything went smoothly during your trip.
Your recommendation truly means a lot to us, and we’re even more excited to know that you’ve booked another tour with us — we can’t wait to welcome you back for more unforgettable adventures!
Email Melanie Kiss | 35-50 years of age | Experience level: 2-5 safaris
Last was amazing at taking care of all of the details and keeping us safe
We had a great time exploring Victoria Falls with Touch Africa Tours. Last is wonderful and takes care of all the details. Highly recommend traveling with them!
Reply from Touch Africa Tours
Posted on Jun 29, 2025Thank you so much for your kind words! We're thrilled to hear that you had a great time exploring Victoria Falls and that Last made your experience even more memorable.
We’ll be sure to pass along your compliments to him – he truly enjoys sharing the beauty and wonder of the Falls with our guests.
We hope to welcome you back for another adventure soon!