Let the Touch Africa Tours Team guide your journey
Touch Africa Tours
- Located In:
- Size:
- 1-5 employees (Founded in 2015)
- Member Of:
- Zimbabwe Tourism Authority
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $100 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
DZ
Email Tadiwanashe Florentine | 20-35 years of age | Experience level: first safari
He was a nice and joyful person ,fun to be around made the event to be interesting and fun
Our family of four had an amazing 7-day safari with Touch Africa Tours visiting Victoria Falls and the beautiful Okavango Delta.
The trip was perfectly organized from start to finish. Seeing Victoria Falls was breathtaking, and the sunset cruise on the Zambezi River was a wonderful experience for the whole family. The highlight of the trip was the Okavango Delta, where we enjoyed exciting game drives and a peaceful mokoro canoe safari while spotting incredible wildlife.
The guides were professional, friendly, and made our family feel comfortable throughout the journey. This safari was truly unforgettable, and we highly recommend Touch Africa Tours for anyone planning an African adventure.
Email Garrett | 35-50 years of age | Experience level: 2-5 safaris
Largely a transfer service that is not equipped for multi-day itineraries
I booked Touch Africa for a 7-night safari based on a smattering of positive reviews and a desire to support a smaller, locally owned business. This ultimately turned out to be a mistake, as the company does not yet seem equipped to handle complex or multi-day itineraries. It’s worth noting that this was not my first safari, nor my first time in Africa.
Pros:
• Communication leading up to the safari was good, and they were always responsive — though it did seem like multiple people were sharing a single WhatsApp account.
• Last, the individual that everyone seems to interact with, was very friendly and knowledgeable about Zimbabwe and the Victoria Falls area.
• We were paired with a game drive operator in Chobe named Rocky, who was outstanding.
Cons:
• They operate mostly as a glorified transfer service. Last showed up to transport us between lodging points, and that was largely it. The transport itself was an unmarked, fairly old and worn-out minivan with only one working passenger door, which could only be opened from the outside. We also had to ask for seat covers to be removed so we could use seatbelts, after a few fairly harrowing drives.
• Despite clearly expressing that our primary goals were wildlife/big game viewing and staying in a tented camp, our Chobe lodging — Tlou Lodge — was located directly behind a strip mall. We later learned that Touch Africa cannot access lodging that requires a 4x4. I ultimately paid out of pocket for alternative accommodations (Elephant Valley Lodge — outstanding) and arranged directly with our game drive operator, Rocky, to handle pickup and drop-off.
• The itinerary listed the transfer from Chobe to Nata as “approximately 2 hours.” In reality, this is a 315 km / 195-mile drive that took over 4 hours in the aforementioned minivan.
• Nata was described in the itinerary as being “home to vast salt pans and unique desert wildlife.” However, we quickly discovered that not only is there little to no wildlife in the region at this time of year, but the salt pans themselves had been flooded for nearly a year. This is without even getting into Nata Lodge itself, which had its own lengthy list of issues.
• Despite being on time or early for every other engagement, Last was late for our airport transfer. As a result, we ended up using the lodge’s transfer service, who — thankfully — drove like a bat out of hell and allowed us to just barely make our check-in window.
TL;DR (short version):
There were numerous negative experiences (I distilled it down to the major ones) on our trip that could have been avoided with basic due diligence and clearer communication. It became increasingly clear — and was later admitted — that larger, multi-stop itineraries are new territory for Touch Africa, and unfortunately we were the ones impacted by that learning curve. We paid approximately $6,000 for what amounted to a $2,500–$3,000 experience (after researching typical room, transfer, and activity rates). The best parts of our trip — aside from our Chobe game driver — were the result of last-minute changes I personally made that were not part of the original itinerary provided by Touch Africa.
I am not typically someone who leaves negative reviews, and I have tremendous empathy for smaller companies. I fully understand when issues are genuinely out of a provider’s control (weather, road conditions, lodging quirks, etc.). However, it was abundantly clear, time and again, that Touch Africa was out of their depth in planning and executing an itinerary of this scope.
Finally - I gave Touch Africa 2 months to provide a fully agreed upon, relatively small, partial refund (Hence the delay in this review), They eventually stopped responding and I never received a single payment.
Reply from Touch Africa Tours
Posted on Mar 4, 2026Dear Garrett,
Thank you for taking the time to share your detailed feedback. We genuinely appreciate you choosing Touch Africa Tours and for supporting a locally owned business. We are sincerely sorry that your experience did not meet your expectations.
First, we would like to acknowledge the positive points you mentioned — we are grateful for your comments about our communication, local knowledge, and especially your experience with Rocky in Chobe. We work hard to partner with passionate professionals, and we are pleased that part of your safari was memorable.
That said, we take your concerns very seriously.
Regarding transportation, we acknowledge that the vehicle standard did not meet the level expected for a multi-day safari itinerary. Since your trip, we have taken steps to upgrade and improve our fleet standards to ensure greater comfort and safety for longer journeys.
Concerning accommodation selection in Chobe and Nata, we regret that the properties did not align with your wildlife and tented camp expectations. Our intention was never to compromise your safari goals, and we recognize that clearer communication and better alignment on accessibility (including 4x4 requirements) should have taken place during planning.
With respect to the Nata region, seasonal conditions — including the flooding of the salt pans — can significantly impact wildlife visibility. However, we accept that we should have provided more up-to-date information so you could make a fully informed decision.
We also sincerely apologize for the delay on your airport transfer. Punctuality is extremely important to us, and we regret the stress this caused at the end of your journey.
Regarding the partial refund, we acknowledge your frustration. This matter should have been concluded properly, and we apologize for the breakdown in communication. We remain committed to resolving outstanding concerns professionally. Please contact us directly at [[email protected]](mailto:[email protected]) so we can urgently review and finalize this matter.
We are a growing company, and while that does not excuse shortcomings, we do take feedback like yours seriously. It helps us improve our planning processes, supplier selection, and operational standards for future guests.
Thank you again for your honest feedback.
Sincerely,
Touch Africa Tours
QA
Email Jak | 50-65 years of age | Experience level: 2-5 safaris
I felt valued, the service was seamless; superb.
Nov last year I took the Vic Falls - Okavango 7 day tour, a must for every would-be adventurer. Of course we visited the mighty Falls, Chobe (elephants aplenty) and the Okavango Delta simply teeming with wildlife. Our guide was Last, friendly man, knowledgeable too. Made the whole experience memorable. I'll be back! ☺️
Reply from Touch Africa Tours
Posted on Feb 4, 2026Thank you so much for your wonderful review! We’re truly delighted to hear that you felt valued and enjoyed a seamless experience with us.
The Vic Falls–Okavango 7-day tour is indeed a special journey, and we’re glad you enjoyed the highlights—from the mighty Victoria Falls and elephant-filled Chobe to the wildlife-rich Okavango Delta.
Your kind words about Last mean a lot to us. We’ll be sure to pass on your compliments—he’ll be thrilled to know he helped make your trip memorable.
We look forward to welcoming you back for another adventure soon! 😊
Email Armando | 50-65 years of age | Experience level: first safari
Generally good, but a couple of major misfires undermined my trust in them
We booked a mid-to-premium priced 9-day safari with Touch Africa and they selected and handled all lodging arrangements. The Ilala in Vic Falls was gorgeous (though we did specifically request and pay for that upgrade). Tlou Lodge was modest and comfortable. Planet Baobab had a few issues that disappointed us, but no showstoppers.
But Mochaba Crossing was a DISASTER. There were rodent droppings on the bedsheets and in the room; the shower was barely a trickle; paint was peeling on the shower walls; numerous large spiderwebs were everywhere; the room floor was dirty; lunch and dinner each consisted of a single, non-vegetarian option, despite weeks of advance notice that one of us was vegetarian. Perhaps Touch Africa didn’t do enough due diligence choosing this place? When we notified them, they offered to move us to the Maun Lodge, whose online reviews were positive so we agreed. That should have been the end of the issue - a misstep that was quickly fixed.
But when we returned from the day’s activities, the Mochaba manager, Alec, told us that we’d instead be transferred to Mochaba’s “sister hotel” nearby, the Parkview, rather than the Maun Lodge. This was bait and switch: the same websites that confirmed our negative experience at Mochaba had similarly negative things to say about Parkview.
This was the moment we lost trust and confidence in Touch Africa: they reneged on what they had promised us without notifying us, instead making an arrangement that saved face with their vendor and simplified their accounting.
We held our ground and insisted on the original offer of the Maun Lodge, having to become uncomfortably assertive to do so. When we did arrive there, we had to wait over 30 minutes during check-in while Alec was on the phone (with Touch Africa? we don’t know) before we could get into our room. (The lodge staff felt bad and let us use the pool in the meantime.)
Mr. Mashanga (our guide/handler at Touch Africa) was otherwise very good, all the guides were excellent, and once we did get into the Maun Lodge, it was lovely. But it should not have taken frustration and energy just to get what we had paid for in the first place. When one books a multi-day tour in an unfamiliar place, one places a great deal of trust in the tour operator. Missteps are definitely forgivable, but the disingenuous handling of the Mochaba misstep was not. We hope this information helps Touch Africa do better for future clients.
Reply from Touch Africa Tours
Posted on Dec 26, 2025Dear Armando,
Thank you for taking the time to share your detailed feedback. We truly appreciate your kind remarks about Ilala Lodge, Tlou Lodge, Planet Baobab, Maun Lodge, our guides, and Mr. Mashanga. We are pleased that many aspects of your safari were enjoyable.
We sincerely regret the unacceptable experience you had at Mochaba Crossing. The conditions you encountered do not reflect the standards we require from our accommodation partners, and we take full responsibility for placing you there. We apologize for the discomfort and frustration this caused.
Once we were informed, we immediately approved your transfer to Maun Lodge at no additional cost, as your comfort and well-being are always our priority. Unfortunately, a breakdown in communication between Mochaba management and their local office led to confusion on the ground, which resulted in an attempt to move you to a different sister property instead of the Maun Lodge as agreed. We fully understand why this was upsetting and how it affected your confidence in us.
We are glad that the matter was ultimately resolved and that you were able to enjoy your stay at Maun Lodge, although we regret that it took unnecessary effort and time to reach that outcome. This is not the experience we want for any of our guests.
Your feedback has been taken seriously, and we have since reviewed our relationship with Mochaba Crossing to ensure that similar situations do not happen to future clients.
Thank you again for traveling with Touch Africa and for helping us improve our service. We wish you all the best in your future travels.
Kind regards,
Touch Africa Tours
Email Paida | 35-50 years of age | Experience level: first safari
Everything was perfectly organised and stress free, each destination offered something unique.
Lovely memories on my 10day tour from Victoria Falls to Okavanga Delta. The game drives in Chobe,the magical night under the stars at Makgadikga
Thanks to Touch Africa Tours for the excellent service and prompt response to any questions. From booking to the final day, not forgetting Last our tour guide' you really made this tour even more memorable.
Highly recommend Touch Africa Tours for anyone looking for an authentic and seamless Botswana adventure. !!!!
Reply from Touch Africa Tours
Posted on Dec 26, 2025Dear Paidas,
Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that your 10-day journey from Victoria Falls to the Okavango Delta was perfectly organised and stress free, and that each destination offered you something special — from the game drives in Chobe to the magical night under the stars in Makgadikgadi.
Your kind words about our service, responsiveness, and especially about Last, your tour guide, mean a great deal to our team. We are proud to know that we were able to make your safari both memorable and seamless from booking through to the final day.
Thank you for recommending Touch Africa Tours. It was truly a pleasure hosting you, and we hope to welcome you back to Africa again in the future.
Warm regards,
Touch Africa Tours
Email Gary Camp | 65+ years of age | Experience level: 2-5 safaris
Efficient and friendly staff on a day trip from Victoria Falls to Chobe National Park safari.
On time pick up at our hotel, in comfortable vehicle. Easy rune through border checkpoint at Botswana and transferred to safari 4WD. Toured the park with guide showing and explaining animals encountered including, elephants, hippos, kudu, sable antelope, leopard, buffalo, and top view of lion pride feasting on a giraffe taken down the day before. Lunch by the river included and return to hotel. This was a private tour for 2 and was great value for money. Strongly recommend their services.
Reply from Touch Africa Tours
Posted on Dec 26, 2025Dear Gary,
Thank you very much for your fantastic review and for choosing Touch Africa Tours for your Chobe day trip. We are delighted to hear that you enjoyed the efficient and friendly service, comfortable transfers, and smooth border crossing arrangements.
It is wonderful to know that your safari experience was so rewarding, with such an incredible variety of wildlife sightings — from elephants and hippos to leopard, buffalo and even a lion pride on a recent kill. We are also pleased that you enjoyed your riverside lunch and that the private tour added extra value and comfort to your experience.
Thank you for your strong recommendation. It was our pleasure hosting you, and we hope to welcome you back to Africa again for another unforgettable adventure.
Warm regards,
Touch Africa Tours
SA
Email Shumi | 20-35 years of age | Experience level: over 5 safaris
Exceptional service, seamless planning and unforgettable experience with Touch Africa Tours.
We had an amazing 4-day trip with Touch Africa Tours, including Victoria Falls and a Chobe day trip. Our guide, Last , was knowledgeable, friendly and made the experience unforgettable. Communication was smooth, service excellent, and the value for money outstanding. Highly recommended
Reply from Touch Africa Tours
Posted on Dec 26, 2025Dear Shumi,
Thank you very much for your wonderful review and for choosing Touch Africa Tours for your Victoria Falls and Chobe experience. We are delighted to hear that your 4-day trip was seamless, memorable and great value for money.
Your kind words about our communication, planning and service mean a lot to us, and we are especially pleased that Last made your safari so enjoyable with his knowledge and friendly approach.
Thank you for highly recommending us. It was a pleasure hosting you, and we look forward to welcoming you back again for another unforgettable African adventure.
Warm regards,
Touch Africa Tours
SA
Email Promise | 35-50 years of age | Experience level: over 5 safaris
One of the best tour operator l have ever met
A great day well spent with Last Mashanga.l will do it again.The costs were very reasonable.
Reply from Touch Africa Tours
Posted on Dec 26, 2025Dear Promise,
Thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that you had a great day with Last Mashanga and that you found the tour enjoyable and reasonably priced.
It means a lot to us to be considered one of the best tour operators you have met. We look forward to welcoming you back for another memorable adventure soon!
Warm regards,
Touch Africa Tours
Email Pauline K | 20-35 years of age | Experience level: 2-5 safaris
brilliant service provider anyone could ever ask for, very patient team.
I cannot say enough positive things about Touch Africa Tours. Mr Last, was very welcoming the best driver ever with a special gift of making one feel so comfortable and enjoy the rides. Communications were so clear highlighting on what surrounds the area and we were privileged to meet an elephant along the way from the Airport to where we were staying.
Indeed l would book them against for my next visit as well l recommend anyone because of their reliability and services are best.
Reply from Touch Africa Tours
Posted on Dec 26, 2025Dear Pauline,
Thank you so much for your glowing review and for sharing your experience with Touch Africa Tours. We are delighted to hear that you enjoyed our service, clear communication, and the comfort provided by Last during your journey. Meeting an elephant along the way sounds like a truly memorable start to your trip!
Your recommendation and kind words about our reliability and service mean a great deal to our team. We look forward to welcoming you again on your next visit for another exceptional experience.
Warm regards,
Touch Africa Tours
Email Jack | 35-50 years of age | Experience level: 2-5 safaris
Harare the Capital City, Hwange National Park, Mana Pools National Park, Matopo Hills, The Great Zi
I had a great experience in Africa and everything was smooth and l would like to thank Touch Africa Tours for everything and assisting us to have a great memorable experience ever. I have booked another tour for December holiday and they gave us good discount. #touchafricatours
Reply from Touch Africa Tours
Posted on Jun 29, 2025Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great time in Africa and that everything went smoothly during your trip.
Your recommendation truly means a lot to us, and we’re even more excited to know that you’ve booked another tour with us — we can’t wait to welcome you back for more unforgettable adventures!