Reviews
TH
Email Jeremy | 50-65 years of age | Experience level: 2-5 safaris
Well-intentioned, responsive, local, caring but maybe lack experience to deliver to certain standard
Generally communicated well and were very responsive in the period leading up to my and my 9-year old's 6D/5N Okavango camping safari.
Well-intentioned, attentive and caring team with good local knowledge during the tour period. BUT there were some significant issues that substantially negatively impacted the quality of the tour and our experience: (1) On our arrival in Maun, the team were not adequately prepared for our tour despite us having booked months in advance. We were left waiting for 3+ hours while the team "bought supplies". As a consequence, we left Maun late, arrived at and set up at our first camping location well after dark, and missed a scheduled game drive, (2) there was a big difference between the indicative photos of camping accommodation provided in the pre-tour period, and the actual accommodation when we were there, (3) after arrival the team often seemed unaware of the agreed itinerary, changes to it and their necessity/rationale were not well communicated to us, and some planned activities did not happen e.g., 2 game drives, walking safari, boat trip (though apparently sometimes for reasons beyond the team's control), and (4) there were no seatbelts for passengers in the vehicle. Overall, I do not think these issues were intentional and probably related to a lack of adequate experience in delivering a product to a certain level.
Reply from Johills Travel Agency
Posted on Jul 26, 2026We’re sorry your safari did not meet expectations. Yes, parts of the itinerary had to change on short notice due to weather and road conditions, and we always prioritize safety when traveling with a minor—but we also acknowledge that our preparation and communication were not good enough, and we will address this with our team.
We’re also sorry the accommodation experience differed from the photos shared before the trip. Availability can change, but we will strengthen our pre-trip confirmations. While communication during the trip was sometimes challenging, we’re committed to remaining calm, respectful, and safety-focused with every guest.
Finally, We understand your concern regarding seatbelts. Safety is always our priority, and we are reviewing our vehicle arrangements to ensure appropriate safety equipment is provided and correctly used on every transfer going forward.