Reviews
CH
Email Nicole | 20-35 years of age | Experience level: first safari
Very kind and helpful
Overall, my 6-day safari in Kenya was an incredible, bucket-list experience. Seeing animals in their natural habitat was simply breathtaking, and I truly enjoyed the trip despite a couple of minor setbacks.
First and foremost, I want to give a special mention to the tour operator agent who handled my trip preparation. She was exceptionally kind, responsive, and supportive from day one. Every question I had before traveling was answered promptly, and she even checked in on me via message during the tour to ensure everything was going well. Excellent customer service!
The tour itself was super interesting, but there are two main areas where the agency could improve:
The Packed Box Lunches: While breakfasts and dinners at the camps and hotels were great, the packed lunch boxes provided for full-day game drives were very disappointing. Out of 4 days, we only received 2 repeating options. The main items lacked quality: the sandwiches were mostly bread with butter, a thin slice of tomato, cucumber, and a tiny piece of cold cut (or no meat at all in the second variation), paired with very dry chicken. While it came with juice, fruit, and yogurt, the main lunch portion was poor for long days out in the wild.
Vehicle Capacity & Comfort: For the first 3 days, we had 6 people in a 10-seater vehicle, which was very comfortable. However, for the last 3 days, the vehicle was packed to its full 10-person capacity. Driving for 6+ hours in August heat without air conditioning, stuck in a tight space where you cannot stretch your legs, made the long transfers very exhausting. I strongly recommend capping these long-haul vehicles at 6–7 passengers for customer comfort.
Note for future travelers: If I could tweak the itinerary, I would skip Amboseli and add an extra day in the Masai Mara instead, as the long drive to Amboseli didn't feel entirely worth it compared to the Mara.
At the end of the day, these were minor drawbacks that did not take away from an otherwise spectacular journey. I still recommend this experience and this company tour!
