Cape Town Tours Team at V&A Waterfront
Cape Town Tours
- Located In:
-
United States
- Size:
- 1-5 employees (Founded in 2024)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $550 per person per day (USD, excl. int'l flights)
Reviews
DO NOT BOOK WITH THIS COMPANY
I was really pleased with the communication and work by this company when I booked a luxury 4 night tour in a suite in Sabi Sands and paid my deposit 11 months in advance.
Up until I arrived at the accommodation- they had not booked the accommodation they sold me - instead of being in a suite with four solid walls, king size bed, bathroom with shower and bank plus indoor and outdoor seating area I was in a tent with not even enough space to pull my case between the bed and the tent walls.
For anyone this is completely unacceptable but As a lone female traveller dropped somewhere I was not expecting with absolutely no communication on the ‘mix up’ prior to arriving I personally feel this is even worse.
When I contacted them they said it was a mistaken their part and looking back I can pretty much narrow down the point where they changed my booking as I shared the accomodation link of where I was ‘booked’ with two friends just five days prior - but after I arrived they had changed the link and the name had changed.
Not only was the accommodation of a completely different set up than what I had booked but the original booking was fully all inclusive which it still stated on the booking link - whereas the place I stayed charged for all drinks including bottled water.
They offered to cover my bar bill - which they did, and also paid for two additional excursions and they said they would refund me the cost of my accommodation but still four weeks later I have received no refund and no comms - they ignore my messages.
The poor staff at the wrong resort (who were absolutely wonderful to me) had to deal with Cape Town tour’s fallout - I was crying for several hours not knowing what had happened.
To make matters worse all of my safaris started and ended at the accommodation I had originally booked so I got to see how perfect it was. This also meant getting up an hour earlier every day to travel there and eating an hour later at night after returning.
If they had communicated the error before I arrived I would have been disappointed but would have accepted the error - the complete lack of communication on their error when they realised they had made it is totally unacceptable.
DO NOT BOOK WITH THIS TOUR COMPANY IF YOU EXPECT TO STAY IN THE ACCOMMODATION YOU BOOKED 11 MONTHS IN ADVANCE
MX
Email Arsenio Farell | 35-50 years of age | Experience level: 2-5 safaris
Excelent attention, always reply! The best
I had an absolutely incredible experience. The entire safari was perfectly organized from start to finish, and everything exceeded my expectations. The landscapes, wildlife, and overall atmosphere were simply unforgettable.
The team that organized the trip did an outstanding job. Every detail was handled professionally, communication was excellent, and everything ran smoothly during the entire experience. The guides were knowledgeable, friendly, and clearly passionate about what they do, which made the safari even more special.
It was truly a once-in-a-lifetime experience, and I felt very well taken care of throughout the whole trip. I would highly recommend Cape Town Tours to anyone looking for a well-organized and memorable safari adventure.
Thank you for such an amazing experience!
Email Cath | 35-50 years of age | Experience level: 2-5 safaris
Reliable Local Experts in Southern Africa
As first-time visitors to Africa, we were a bit nervous about planning our trip. Cape Town Tours made everything easy and reassuring from the start.
They handled flights, transfers, accommodation, and activities seamlessly. The guides were excellent and the support team was always available when needed. Having experienced local professionals made all the difference.
We highly recommend Cape Town Tours to anyone looking for a trustworthy and professional operator.