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The Lensai Safaris team on a company trip to Mara.
Lensai Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2024)
- Tour Types:
- Custom luxury tours that can start every day
- Destinations:
-
KETZUG
- Price Range:
- $250 to $850 ppper person per day (USD, excl. int'l flights)
Reviews
Email Chemutai | 20-35 years of age | Experience level: first safari
GREAT EXPERIENCE
We had a wonderful safari experience with Lensai Safaris! From the beginning, the team was responsive and helpful, answering all our questions. The accommodations, food, game drives, and overall value for money were excellent. We saw even more wildlife than we expected, and our guide, Carlos, was fantastic—an excellent guide and driver. Highly recommended for an unforgettable safari experience!
Email Dee | 20-35 years of age | Experience level: first safari
Best travel company.
Amazing safari experience! Everything was well organized, and the guide was friendly and knowledgeable. We had a wonderful time and would definitely recommend this company!
Email SHEILA | 20-35 years of age | Experience level: first safari
Professional,responsive and worth every penny
From the beginning, Soita was highly responsive, attentive, and professional. He took the time to understand our needs and made sure every detail we discussed was reflected in our safari package. Although the tour was not the least expensive option, the quality of service and overall experience made it well worth the price. Communication before the safari was seamless, and throughout the entire process, I felt confident that we were in reliable hands with Lensai Safaris. It was a wonderful experience, and I would gladly recommend them to other travelers.
Email LH | 65+ years of age | Experience level: first safari
Cautionary Warning: Deposit Dispute & Unilateral Lodge Swaps with Lensai Safaris Ltd (Kenya)
I want to share a recent, documented experience with Lensai Safaris Ltd (based in Kenya, run by Rebecca Chepkemboi) as a cautionary note for anyone currently planning an East African safari.
Summary of Events:
• Booking & Deposit: In June 2026, I booked a luxury Kenya/Tanzania safari for September 2026. The quote explicitly featured high-end luxury properties (specifically Mara Serena Safari Lodge, Serengeti Serena Safari Lodge, and Ngorongoro Serena Safari Lodge). I paid a 30% deposit of $2,340 via Pesapal to secure these specific properties.
• The Issue: A month after taking the deposit, the operator claimed the Serena lodges were fully booked and attempted to switch our stays to mid-range/budget properties located much further from the main wildlife areas (e.g., swapping Mara Serena inside the triangle for Mara Sopa on the outer edge, and substituting Ngorongoro Serena on the crater rim for a hotel in Arusha town).
• Verification & Non-Performance: When I checked directly with the Serena properties, they confirmed rooms were available for our dates. Lensai Safaris had held my money for a month without ever placing or securing the reservations.
• Refund Refusal: When I canceled due to material breach of contract and bait-and-switch tactics, the operator introduced an arbitrary cancellation policy and offered only $390 back—retaining $1,950 without having secured any bookings or incurred costs.
This matter has been escalated to my bank for a chargeback/fraud, as well as formally reported to the Kenyan Tourist Police Unit (TPU), the Tourism Regulatory Authority (TRA), and the Kenya Tourism Board (KTB).
Takeaway for Travelers:
1. Always insist on written booking terms/cancellation policies before sending a deposit.
2. Verify lodge reservations directly with the properties shortly after paying your deposit to ensure funds were actually remitted and rooms secured.
3. Pay via credit card where chargeback protection is available.
Disclaimer
- All corporate and/or tour info is provided by Lensai Safaris, not SafariBookings