The Lensai Safaris team on a company trip to Mara.
Lensai Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2024)
- Tour Types:
- Custom luxury tours that can start every day
- Destinations:
- Price Range:
- $250 to $850 per person per day (USD, excl. int'l flights)
Reviews
Email LH | 65+ years of age | Experience level: first safari
Cautionary Warning: Deposit Dispute & Unilateral Lodge Swaps with Lensai Safaris Ltd (Kenya)
I want to share a recent, documented experience with Lensai Safaris Ltd (based in Kenya, run by Rebecca Chepkemboi) as a cautionary note for anyone currently planning an East African safari.
Summary of Events:
• Booking & Deposit: In June 2026, I booked a luxury Kenya/Tanzania safari for September 2026. The quote explicitly featured high-end luxury properties (specifically Mara Serena Safari Lodge, Serengeti Serena Safari Lodge, and Ngorongoro Serena Safari Lodge). I paid a 30% deposit of $2,340 via Pesapal to secure these specific properties.
• The Issue: A month after taking the deposit, the operator claimed the Serena lodges were fully booked and attempted to switch our stays to mid-range/budget properties located much further from the main wildlife areas (e.g., swapping Mara Serena inside the triangle for Mara Sopa on the outer edge, and substituting Ngorongoro Serena on the crater rim for a hotel in Arusha town).
• Verification & Non-Performance: When I checked directly with the Serena properties, they confirmed rooms were available for our dates. Lensai Safaris had held my money for a month without ever placing or securing the reservations.
• Refund Refusal: When I canceled due to material breach of contract and bait-and-switch tactics, the operator introduced an arbitrary cancellation policy and offered only $390 back—retaining $1,950 without having secured any bookings or incurred costs.
This matter has been escalated to my bank for a chargeback/fraud, as well as formally reported to the Kenyan Tourist Police Unit (TPU), the Tourism Regulatory Authority (TRA), and the Kenya Tourism Board (KTB).
Takeaway for Travelers:
1. Always insist on written booking terms/cancellation policies before sending a deposit.
2. Verify lodge reservations directly with the properties shortly after paying your deposit to ensure funds were actually remitted and rooms secured.
3. Pay via credit card where chargeback protection is available.
Email SHEILA | 20-35 years of age | Experience level: first safari
Professional,responsive and worth every penny
From the beginning, Soita was highly responsive, attentive, and professional. He took the time to understand our needs and made sure every detail we discussed was reflected in our safari package. Although the tour was not the least expensive option, the quality of service and overall experience made it well worth the price. Communication before the safari was seamless, and throughout the entire process, I felt confident that we were in reliable hands with Lensai Safaris. It was a wonderful experience, and I would gladly recommend them to other travelers.
Email Dee | 20-35 years of age | Experience level: first safari
Best travel company.
Amazing safari experience! Everything was well organized, and the guide was friendly and knowledgeable. We had a wonderful time and would definitely recommend this company!
Email Chemutai | 20-35 years of age | Experience level: first safari
GREAT EXPERIENCE
We had a wonderful safari experience with Lensai Safaris! From the beginning, the team was responsive and helpful, answering all our questions. The accommodations, food, game drives, and overall value for money were excellent. We saw even more wildlife than we expected, and our guide, Carlos, was fantastic—an excellent guide and driver. Highly recommended for an unforgettable safari experience!
CN
Email Aziad Yang | 35-50 years of age | Experience level: first safari
It was wonderful thanks Rebecca
Good wonderful I love it especially Mara Serena where I experience the hot air balloon
Email Beatrice | 20-35 years of age | Experience level: 2-5 safaris
Very professional and very helpful.
I had the best time of my life! I can't say enough good things about the company. What could have been just another sightseeing tour became the highlight of our vacation. Our tour guide was kind, engaging, and treated us like family, not tourists. You can tell he genuinely loves what he does. Thank you,, for making our trip so memorable! Victor.
Email Dennies kipkosgei | 20-35 years of age | Experience level: first safari
Perfect
I had an excellent experience with this tour company. The booking process was simple, and the staff were friendly, professional, and responsive to all my questions. The tour guide was knowledgeable, engaging, and made the trip both enjoyable and informative.
The itinerary was well planned, with enough time to explore each destination without feeling rushed. Transportation was comfortable, and all arrangements were well organized. The accommodations and meals provided met my expectations and added to the overall positive experience.
I especially appreciated the company's attention to customer service and safety throughout the trip. Everything ran smoothly, making the journey relaxing and memorable.
Outstanding Early Morning Safari in Nairobi National Park
I had an excellent one-day early morning safari with Lensai Safari in Nairobi National Park. Everything was very well organized, and my guide was knowledgeable, friendly, and determined to give us the best wildlife experience possible.
The game drive ticked all the boxes. We managed to see nearly all the animals I had hoped for, including black rhinos, ostriches, giraffes, zebras, and many other species. The highlight of the morning was witnessing a lion with a gazelle up in a tree. a very rare and special sight that made the experience unforgettable.
Our guide had an excellent eye for spotting wildlife and always positioned the vehicle perfectly for viewing and photos.
I can highly recommend Lensai Safari to anyone visiting Nairobi who has limited time but still wants to experience Kenya’s incredible wildlife. Seeing so many animals, especially the endangered black rhinos, within a few hours was simply amazing.
Thank you for an unforgettable morning in Nairobi National Park! 🦁🦏🦒
Email Dennis | 20-35 years of age | Experience level: 2-5 safaris
They offer quality and incredible services
Our 3-day Masai Mara safari with Lensai Safaris Ltd. was truly outstanding. From the moment the trip began, everything was well coordinated and stress-free. Our guide, Joseph, was professional, punctual, and highly knowledgeable. He skillfully navigated the reserve while sharing fascinating insights about the wildlife, the Masai Mara ecosystem, and Kenyan culture. His dedication and enthusiasm made the experience even more memorable, and it was clear he genuinely wanted us to enjoy every moment.
Email Liz | 20-35 years of age | Experience level: first safari
Amazing tour planner
An incredible safari experience with Lensai Safaris! Great guide, excellent service, and the Land Cruiser made the trip even better. We will definately not hesitate to book with you again