Terms and Conditions
The two parties (the client and the provider) hereby acknowledge, understand and agree with all the “Terms
and Conditions” included in this Contract which is bound by Ethiopian Law.
1. Pricing
The price of the tour is listed under pricing page.
2. The Price Includes
What the price includes is mentioned. Kindly check before our booking.
3. The Price Excludes
What the price excludes is listed.Kindly check before our booking.
4. Payment Method
First Payment = 50 % Deposit is needed.
Remaining balance must be paid Payment 2 months before your arrival.
5. Cancellation policy
If you cancel your booking (includes any person named in the booking) for any reason, we charge a cancellation
fee to you, and you will pay the cancellation fee to us to be calculated as follows:
I. 60 to 31 Days prior to arrival: 20% of total price will be charged.
II. 30 to 15 Days prior to arrival: 30% of total price will be charged.
III. Less than 15 Days prior to arrival or No show: 100% of total price will be charged and No Refund.
IV. No refund will be made for any accommodation, Flight, transportation, sightseeing, meals or service not
utilized by any person after the tour has begun.
Please note: that the above policy does not apply for Epiphany and Christmas tours. It must be informed in
advance at least 4 months prior.
6. Refund
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund
amount would be worked out on the basis of cancellation policy as described above and the money would be
accordingly refunded to the person who made the payment to us.
Please note: The refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the
credit card account OR to Bank account, the bank charges would be debited from the refund amount.
7. Travel & Health Insurances
We provide car comprehensive insurance. All other Types of Insurance will be covered by the traveler. We do
not cover or provide any other kind of Insurance.
8. Transportation
We use latest Toyota 4-Wheel Drive Cars for Danakil and Van for other tours.
9. Accommodation
We provide accommodations which are listed on from 3* to 4* hotels. We choose the best Accommodation
available at the places where the traveller will spend the night. But, if the traveller wants to change and move to
another accommodation, the Ethiopian Tour Operator does not pay the extra cost.
10. Flexibility
The Tour will be flexible if it is necessary and obligatory. Travelers must understand, agree this flexibility. There
may be changes in the route, schedules, itinerary, amenities, and mode of transport due to local circumstances
(sickness, mechanical breakdown, flight cancellations, strikes, political disputes, climate, and other problems).
We also will be flexible in all possible circumstances to satisfy client’s interest by welcoming any request from
clients during the tour.
11. Natural Accidents
We will not be responsible and do not accept no liability for the sickness, death, injury, thefts, loss or damage to
any traveler and or property. But we will do our best efforts to assist visitors when dealing with such kind of
problems or accidents.
12. Force Majeure
We will not be responsible for any kind of Force Majeure we cannot accept liability for or pay any compensation.
“Force Majeure” means any event which we could not control or avoid. These may include actual or threatened
War, civil strife, terrorist activity, industrial dispute, natural disaster, bad weather conditions, fire and all similar
