Dolphin Tours & Travel

DOLPHIN TOURS AND TRAVEL LTD
TERMS AND CONDITIONS


Please take time to read these Terms and Conditions carefully. By making a booking, paying a deposit, accepting a quotation, signing a booking form, or participating in any service offered by Dolphin Tours and Travel Ltd ("the Company"), you acknowledge that you have read, understood, and accepted these Terms and Conditions.
These Terms and Conditions apply to all services offered by Dolphin Tours and Travel Ltd, including but not limited to tours and safaris, hotel reservations, transportation, airport transfers, air ticketing, travel planning, travel consultancy and related travel services.

. APPLICATION

1.1 These Terms and Conditions govern all agreements between Dolphin Tours and Travel Ltd and the client.
1.2 No indulgence, relaxation, extension of time, or waiver granted by the Company shall constitute a waiver of any rights under this agreement.
1.3 All references to "client" include any person booking on behalf of another individual, travel agent, company, organization, or group.
1.4 The client confirms that all participants travelling under a booking have authorized the client to accept these Terms and Conditions on their behalf.
2. APPLICABLE LAW AND JURISDICTION
2.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Uganda.
2.2 The parties agree that any dispute arising out of or relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of Uganda.
2.3 The Company reserves the right to institute legal proceedings in any court of competent jurisdiction where deemed appropriate.
2.4 Clients must comply with all laws, customs, immigration regulations, foreign exchange regulations, and governmental requirements of all countries visited during travel.

3. BOOKINGS

3.1 The Company provides transportation, accommodation bookings, restaurant reservations, excursions, air ticketing, travel planning, airport transfers, and related travel services through independent suppliers.
3.2 All information provided in itineraries, quotations, brochures, websites, and promotional materials is believed to be accurate at the time of publication. However, the Company shall not be liable for inaccuracies caused by third-party suppliers or typographical errors.
3.3 To make a booking, clients must provide accurate personal information including:
• Full names exactly as they appear on passports or national identity documents
• Nationality
• Passport details
• Date of birth
• Contact information
3.4 Prior to confirming a booking, clients must disclose any special requirements including:
• Medical conditions
• Dietary requirements
• Physical disabilities
• Mobility limitations
• Allergies
• Other special requests
The Company will make reasonable efforts to accommodate such requests but cannot guarantee availability.
3.5 All services remain subject to availability until confirmed in writing by the Company.
3.6 The Company reserves the right to charge amendment fees for booking changes requested by the client.
3.7 The Company reserves the right to amend itineraries, accommodation, transportation, schedules, routes, and related services due to operational requirements or unforeseen circumstances.

4. PRICES

4.1 Prices are quoted based on services specified in the confirmed itinerary.
4.2 Unless otherwise stated, prices may include:
• Accommodation
• Meals as specified
• Transportation
• Airport transfers
• Park entry fees
• Ranger fees
• English-speaking guides
• Bottled drinking water during road travel
• Excursions listed in the itinerary
4.3 Prices generally exclude:
• International flights
• Domestic flights unless stated
• Visa fees
• Passport fees
• Travel insurance
• Alcoholic beverages
• Personal expenses
• Laundry
• Telephone charges
• Tips and gratuities
4.4 Prices may be adjusted due to exchange rate fluctuations, government taxes, airline surcharges, supplier increases, fuel costs, or other factors beyond the Company's control.
4.5 Quotations remain subject to confirmation and availability.

5. PAYMENT TERMS

5.1 A deposit equal to thirty percent (30%) of the total booking value is required to confirm reservations.
5.2 Gorilla permits, chimpanzee permits, airline tickets, and certain special services require full payment at the time of booking.
5.3 Full payment is due no later than forty-two (42) days prior to departure unless otherwise agreed in writing.
5.4 Bookings made within forty-two (42) days of departure require full payment at the time of confirmation.
5.5 The Company reserves the right to cancel bookings where payment deadlines are not met.
5.6 Payments may be made by:
• Bank transfer
• Cash
• Approved electronic payment methods
5.7 All bank charges, transfer fees, and international transaction costs shall be borne by the client.

6. AIR TICKETING SERVICES

6.1 The Company acts solely as an agent for airlines and other transportation providers.
6.2 Airline tickets are subject to the terms, conditions, fare rules, baggage policies, and restrictions of the respective airline.
6.3 Flight schedules, routes, fares, and seat allocations may be changed by airlines without notice.
6.4 The Company shall not be liable for:
• Flight cancellations
• Delays
• Missed connections
• Airline insolvency
• Lost baggage
• Denied boarding
• Overbooking
6.5 Airline refunds are governed by airline rules and may be subject to airline penalties and administrative fees.
6.6 Service fees charged by the Company remain non-refundable once ticket issuance has occurred.

7. TRAVEL PLANNING AND CONSULTANCY

7.1 The Company may provide itinerary planning, destination recommendations, travel budgeting, and consultancy services.
7.2 All recommendations are provided in good faith based on information available at the time.

8. EXECUTION OF TOURS

8.1 The Company shall not be liable for delays caused by road conditions, vehicle breakdowns, weather conditions, or government restrictions.
8.2 Drivers and guides are authorized representatives of the Company, and their decisions regarding safety and operational matters shall be final.
8.3 The Company reserves the right to alter routes, schedules, accommodations, or activities in response to unforeseen circumstances.
8.4 The Company may engage subcontractors to perform any service.

9. AGE RESTRICTIONS

9.1 Children under twelve (12) years are not permitted to participate in activities conducted in:
• Bwindi Impenetrable National Park
• Mgahinga Gorilla National Park
• Kibale National Park
• Volcanoes National Park
• Nyungwe National Park
• Virunga National Park
• Kahuzi-Biega National Park
9.2 Children aged eight (8) years and above may participate in game drives and selected wildlife viewing activities where permitted.
9.3 Participants must be at least fifteen (15) years old to participate in:
• Gorilla trekking
• Chimpanzee trekking
• White rhino tracking
9.4 Additional restrictions imposed by government authorities or park management shall apply.

10. HEALTH AND FITNESS

10. 1 Clients are responsible for ensuring they are medically fit to travel.
10. 2 Clients should seek medical advice before travel and obtain recommended vaccinations and medications.
10. 3 Clients aged eighty-five (85) years or older must provide:
• A medical certificate; and
• A completed medical questionnaire
10. 4 The Company reserves the right to refuse participation where health concerns may endanger the client or others.

11. PASSPORTS, VISAS, AND TRAVEL REQUIREMENTS

11.1 Clients are solely responsible for ensuring they possess:
• Valid passports
• Required visas
• Vaccination certificates
• Health documentation
• Entry permits
11.2 The Company shall not be responsible for losses resulting from incomplete or invalid documentation.

12. UTHORITY ON TOUR

12.1 Clients must comply with instructions issued by guides, drivers, park officials, airline personnel, and other authorized representatives.
12.2 The Company reserves the right to remove any participant whose behaviour:
• Endangers others
• Causes disruption
• Damages property
• Violates laws or regulations
12. 3 No refund shall be provided in such circumstances.

13. COMPLAINTS

13.1 Complaints should be reported immediately to the Company's representative.
13.2 If unresolved, complaints must be submitted in writing within thirty (30) days after completion of travel.
13.3 The Company shall not accept liability for complaints not submitted within the prescribed period.
14. TRAVEL INSURANCE
14.1 Comprehensive travel insurance is strongly recommended for all clients.
14.2 Insurance should cover:
• Medical expenses
• Emergency evacuation
• Trip cancellation
• Personal liability
• Lost luggage
• Flight disruptions
14.3 The Company shall not be liable for losses reasonably covered by insurance.

15. PRIVACY AND DATA PROTECTION

15.1 The Company collects personal information solely for travel service delivery.
15.2 Information may be shared with suppliers, airlines, hotels, embassies, insurance providers, and government authorities where necessary.
15.3 The Company shall take reasonable measures to protect personal information but cannot guarantee absolute security.
15.4 By using Company services, clients consent to such processing of their personal data.

16. MARKETING CONSENT

16.1 The Company may use photographs, videos, testimonials, and feedback obtained during travel for marketing and promotional purposes.
16.2 Clients who do not consent must notify the Company in writing before travel commences.

17.FORCE MAJEURE

17.1 The Company shall not be liable for any failure to perform obligations due to circumstances beyond its reasonable control, including:
• War
• Terrorism
• Civil unrest
• Strikes
• Epidemics
• Pandemics
• Natural disasters
• Border closures
• Government restrictions
• Airline disruptions
• Mechanical failures
• Extreme weather conditions
17.2 The Company reserves the right to modify, postpone, substitute, or cancel arrangements as necessary.

18. LIABILITY AND INDEMNITY

18.1 The client acknowledges that travel, safaris, wildlife activities, trekking, and adventure tourism involve inherent risks.
18.2 Participation in all activities is undertaken at the client's own risk.
18.3 To the fullest extent permitted by law, the Company shall not be liable for injury, illness, death, property loss, delays, inconvenience, or expenses arising from participation in any activity.
18.4 The client agrees to indemnify and hold harmless the Company, its directors, employees, representatives, agents, contractors, and suppliers against any claims, losses, liabilities, costs, or expenses arising from the client's participation in any service.

19. INTELLECTUAL PROPERTY

19.1 All itineraries, photographs, videos, logos, brochures, website content, travel plans, and marketing materials remain the exclusive property of Dolphin Tours and Travel Ltd.
19.2 No content may be reproduced, copied, distributed, or used without prior written consent.

19.3 SEVERABILITY

If any provision of these Terms and Conditions is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

20. ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement between the client and Dolphin Tours and Travel Ltd and supersede all prior communications, representations, or understandings.

21. ACCEPTANCE

Payment of a deposit, payment in full, acceptance of a quotation, execution of a booking form, or participation in any service provided by Dolphin Tours and Travel Ltd shall constitute acceptance of these Terms and Conditions.