Our post Covid lockdown tour
East African Jungle Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 2013)
- Member Of:
- AUTO, TUGATA & UTB
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $400 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Amanda | 35-50 years of age | Experience level: over 5 safaris
This was a smooth Adventure!
Our driver/guide Ronnie was great. He was always on time and was a careful and skilled driver. He provided a lot of commentary and knew a great deal about what we were seeing and what was knee to us. Everything worked out. Our tours and permits were fine. Everything on the ground went great.
AT
Email Daniel | 50-65 years of age | Experience level: first safari
Terrific day trip from Kampala
All the arrangements went very smoothly.
The guide was knowledgeable, pleasant company, and a good driver.
The drive to the national park takes you through the heart of Uganda. Once there, you’ll easily find an amazing variety of mammals and birds (including the Grey Crowned Crane, Uganda's national bird). I visited only during the day, when the ‘prey’ animals are about and relatively unconcerned by a few tour vehicles.
Because I went in the off season, I was by myself, which probably raised the cost, but it was still worth it. The off season has advantages: the temperature was very pleasant, and the countryside was green.
I’d like to come again and spend a night or two, to experience the fauna and landscape at other hours. and not have so much driving on one day.
IT
Email Maddalena | 20-35 years of age | Experience level: 2-5 safaris
Great wildlife, but the operator is unreliable, disorganized, and unprofessional.
We booked the 3-day gorilla trekking and golden monkey tour with high expectations, especially considering the significant cost. Unfortunately, the experience was marred by poor organization and lack of professionalism.
1. Hotel choices not respected: we were told we could select our preferred accommodations from the proposed list and communicated our choices well in advance. Upon arrival, however, we were placed in different lodges without any explanation.
2. Chaotic start: our guide was supposed to pick us up at 9 a.m. in Kigali. At 9, he texted saying his car had broken down and he would arrive at 10. At 10, there was no sign of him, and he stopped answering both calls and messages. We contacted the tour operator, who promised to check and call us back… but never did. Only around 11:30 did the guide get in touch again, saying he would send someone else at 12. That person showed up at 12:30, and after multiple unnecessary stops finally brought us to the guide. As a result, instead of arriving in Uganda by 2:30 p.m. as planned, we arrived at 9:30 p.m., completely missing the Batwa community visit. There was no refund, no alternative arrangement, and not even a formal apology from the tour operator.
3. Payment under pressure: on the very morning of the gorilla trek, the guide insisted we pay the full remaining balance immediately, implying that otherwise we would not be allowed to join the activity. It was not an outright threat, but the timing left us with no real choice.
I understand that car breakdowns can happen, but the complete lack of communication and accountability from both the guide and the operator is unacceptable, especially for a tour at this price point. The gorilla encounter itself was, of course, an unforgettable experience, but that is thanks to nature, not the operator.
In summary: breathtaking landscapes and wildlife, but the service from this operator was disappointing. I would not recommend them to anyone looking for reliability, respect for agreements, and professional conduct.
Reply from East African Jungle Safaris
Posted on Dec 15, 2025Thank you for sharing your feedback and for taking the time to describe your experience in detail. At East African Jungle Safaris, we take every review seriously and view each one as an opportunity to improve both our service and communication.
We sincerely regret that your 3-day gorilla trekking and golden monkey tour did not meet your expectations, especially regarding the organizational issues you faced. We understand how important it is for travelers to feel confident in their arrangements and to receive professional service at every stage of their journey. Please accept our apologies for the changes in accommodation and the delay at the start of your trip. We recognize that clear communication is essential, and we are actively working with our team and partners to ensure this situation does not recur.
Regarding the payment request and the missed Batwa community visit, we acknowledge your disappointment. However, the guide Faruk informed management that he left you with usd50 for the missed Batwa Cultural activity as it’s charged $20 per person, Our goal is always to create memorable and seamless experiences while honouring every aspect of our guests’ itineraries. We are reviewing our payment procedures to guarantee greater transparency and to prevent guests from feeling pressured. Additionally, we are reinforcing our protocols for handling unforeseen delays so that alternative arrangements or timely updates are provided.
We are grateful you were able to enjoy the extraordinary wildlife and landscapes that make this region so special. Your feedback is invaluable and has helped us identify areas where we must do better. Should you wish to discuss your experience further or allow us another opportunity to restore your confidence, please reach out directly to our management team. We remain dedicated to delivering the professionalism, reliability, and personalized service that every traveler deserves.
Thank you again for your review, and for helping us grow as a trusted Africa tourism brand
NZ
Email Jess | 20-35 years of age | Experience level: 2-5 safaris
Seamless, amazing experience. Best tour we’ve ever done
We chose this tour because we knew it was locally owned, ethical and very well priced compared to others. The tour exceeded expectations and Ronnie our driver was amazing. He was incredibly knowledgeable throughout the drive pointing out plants and crops and giving us additional information about Rwanda and Uganda. The communication from the tour was great. We were a little nervous because the website wasn’t flashy but everything was perfect.
The gorillas was a pretty life changing experience, they walked right around and past us and everyone was in awe. The groups are very small too to not upset the gorillas. Highly highly recommend. 10/10 experience
CH
Email Stefanie Wenz | 35-50 years of age | Experience level: 2-5 safaris
Extremely Disappointing Experience – Refund Confirmed but Never Received
Extremely Disappointing Experience – Refund Confirmed but Never Received
I’m very sorry to write this review, but I feel obliged to warn other travelers.
I booked a trip with East African Jungle Safaris, which I had to cancel on April 17, 2025 – well in accordance with their official cancellation policy that promises a 90% refund if cancelled at least 28 days before the trip. The company confirmed in writing that a refund would be issued. However, as of today — three months later — I have received nothing.
Despite repeated follow-ups — including from my lawyer — the company has either not responded at all or given empty promises. To make matters worse, part of my deposit included national park permits, which were issued on April 25, more than a week after I had cancelled. When asked about this, the company shifted responsibility to the Uganda Wildlife Authority, who in turn claimed they were not responsible either.
At this point, I feel deeply disappointed and financially taken advantage of. What makes this situation particularly frustrating is that I placed full trust in a company operating under the Ugandan tourism system. Unfortunately, I have to conclude that this trust was misplaced.
I sincerely hope that no one else has to go through the same experience, and I encourage others to be cautious when booking — especially regarding refund and cancellation processes.
Reply from East African Jungle Safaris
Posted on Nov 12, 2025Hello Team
We had failed to agree on the refund amount, later we agreed on usd1250 and it was sent to her, with evidence attached below, we believe it's unfair to still have such a misleading review on our page.
Regards
Ruth
AE
Email Tyler | 20-35 years of age | Experience level: 2-5 safaris
Amazing experience in Uganda!
My girlfriend and I decided to go with East African Jungle Safaris based on the glowing reviews and some online recommendations, and we were not disappointed. This was an extraordinary trip, with the gorillas and chimpanzee experiences as highlights. Fred, the owner was great, and very responsive. Our guide, Eddie, was professional, friendly, and very accommodating of all of our questions and requests. The lodges we stayed at were great and the itinerary overall was a good mix of doing a lot while also getting some time to relax at the end of long days. I would highly recommend going with East African Jungle Safaris!
IT
Email Alberto | 35-50 years of age | Experience level: first safari
Perfect
excellent tour highly recommended, friendly and knowledgeable guides.
MX
Email Guillermo Carrillo | 20-35 years of age | Experience level: 2-5 safaris
Caring and attentive
I went for a 3-day Gorilla Hiking experience and it was a once in a lifetime experience. The whole process was very straightforward, Ruth was there the whole time to present me the quotes and answer my questions promptly. I was picked up on time in Kigali by Ronnie, the driver who helped a lot in answering all the questions I had along the way.
They respected the quote 100%, so you really pay for what are being offered. Everything is so well organized, beginning with the crossing from Rwanda to Uganda, to the Batwa experience, to the Golden Monkey trekking and of course to the Gorilla trekking. I could not be any happier for having made my journey around Rwanda and Uganda with them.
I recommend East Africa Jungle Safari 100%. Don’t have a negative comment or even a suggestion to make. They sticked to their word and I really appreciate it. So thank you very much to all the EAJS team members, you allowed me to have a once in a lifetime experience I will never forget.
ES
Email Maria | 35-50 years of age | Experience level: 2-5 safaris
A super complete tour of Uganda
Our trip to Uganda was marked by the great professionalism, humility, friendliness, and excellent knowledge of our guide, Andrew. From the very beginning, the manager of this company treated us very kindly, offering quite reasonable prices and giving us great confidence to go ahead with our tour.
It was a comprehensive journey across Uganda, where we were able to visit the best national parks, see chimpanzees, and, as the highlight, the gorillas in the Bwindi impenetrable forest. I also recommend taking the time to enjoy a cultural experience; in our case, we visited the Batwa community.
Andrew was an exceptional guide, always attentive to our needs and doing everything possible to make our experience wonderful. For him, the client comes first, and he goes above and beyond in every way. I would definitely recommend this company, and especially Andrew!
Email James | 35-50 years of age | Experience level: first safari
Friendly and organised.
I contacted Fred some time back and asked him to come up with an itinerary that included all the mains attractions in Uganda. He was very quick and provided a wonderful 12 day tour taking in all the main sights and more. The highlight for me was the gorillas in Bwindi national park. I would fully recommend choosing East African Jungle Safaris and would certainly choose them again, should I come back.
I would like to personally congratulate our driver Andrew, who was fantastic throughout the whole trip. He was attentive to our needs and catered for all eventuality. He was able to reorganise things very quickly and also add an extra local tour with the Batwa community (Pygmy people) at our request - would highly recommend this! He has a great sense of humour and was very efficient. I thought I was good at time keeping, he is even better!
Overall, the trip was a huge success and I am grateful for having chosen East African Jungle Safari.