Roju Safari Updates
- Office In:
- Size:
- 1-5 employees (Founded in 2024)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $150 to $380 per person per day (USD, excl. int'l flights)
Reviews
CO
Email Ines | 50-65 years of age | Experience level: first safari
Logistically and financially disorganised
While the safari experience itself was good, I unfortunately had a very negative experience with Roju Safaris regarding a refund. Due to a payment error on my side, I overpaid them. I immediately reported the mistake, and they acknowledged it, but it took them more than three months to process the refund claiming they were having financial difficulties.
When the refund was finally made, they deducted 9% without any clear explanation, far beyond what a bank fee would reasonably be. After holding my money for months, this lack of transparency and fairness left me with a very disappointing impression.
What’s worse, I had to involve the Kenyan Tourism Regulatory Authority in order to get the refund processed, something that should never have been necessary if the company had acted responsibly from the beginning.
Travelers should be aware that while their tours may run smoothly, they may not follow the schedule you were given. The way Roju Safaris handled my case showed a lack of professionalism and honesty in financial matters.
Reply from Roju Safari Updates
Posted on Oct 14, 2025Hello Ines,
SAFARI
We are glad you acknowledge your safari was smooth and you enjoyed it as per the itinerary you requested.
PAYMENT
We humbly apologize for the frustration you might have encountered during your refund process.We wish to clarify that refunds are dealt with on a case-by-case basis, and we notified you on how long it will take. On the deduction, you note you received a FULL REFUND minus the handling fees and bank fees as stipulated in our refund policy. As a company, we have been in contact with you until you received your refund, as per our WhatsApp and Emails communication.
SERVICE
As a company, we value service delivery and the satisfaction of our customers, and we will not wish to compromise this as per your allegations. We hope we can give you a call to apologize and retain you as our valued customer for the future. Our customer care team will also reach you on call on the same.
SA
Email Mutlaq | 20-35 years of age | Experience level: first safari
Professional and Responsive
We had a wonderful experience booking our safari through Rodgers. He was very helpful, friendly, and very responsive, always quick to answer our questions and assist with any changes. He went out of his way to arrange a last-minute private transfer from Maasai Mara to Nairobi, which we truly appreciated.
Rodgers proved to be trustworthy and professional — when we decided to cancel an optional activity, he immediately and graciously processed the refund. Our driver, Jim, was extremely knowledgeable and knew the ins and outs of the park, making the experience even better.
Overall, it was a great trip, and I would definitely recommend Rodgers and his team to friends and family.
US
Email Kayla | 20-35 years of age | Experience level: first safari
Wyclef was very knowledgable & was dedicated to seeing all the sightings to the best of his ability
Roju was excellent. I was so grateful to our tour coordinator, Rodgers, for organizing transport, tour, and lodging, in a seamless process. I would highly recommended them and think the 3 day journey was the perfect amount of time to see and experience all that Masai Mara has to offer.
ES
Email Ruben | under20 years of age | Experience level: first safari
very good guy and so attentive
An incredible experience. They explained everything we were going to do very clearly, and everything was super easy with them. The three-day safari was amazing. Our super-friendly guides allowed us to see all the animals we wanted from the best vantage points. A special thanks to Roger, Maleo, and Samuel.
ES
Email Alejandra | 20-35 years of age | Experience level: 2-5 safaris
very fast, attentive and efficient
From the very first minute, they responded quickly to any of our questions. Our passport control at the airport was slow, but they waited for us calmly and kindly at all times. The four days of the trip were wonderful, and both guides (Samuel and Maleo) were incredible. They helped us with everything we needed during the trip, and upon arriving back in Nairobi, Roger, as kind as ever, took us to the train station we needed. Everything was more than perfect. We will come back!
Email Ermias | 20-35 years of age | Experience level: first safari
Very professional!
Where can I start about roju safari from the first email till the end of the trip roju has to be the best tour oprater I have every experienced in all my travels around the world. The price we paid is incredibly fair and a value for money. We saw all the BIG five because of our incredible guide who was very knowledgeable about every inch of the national park.
Email Debangshu | 20-35 years of age | Experience level: 2-5 safaris
Good
I really liked their service. They offered really good price. It was value for money.
Email Andy | 50-65 years of age | Experience level: first safari
Very professional, answered all my queries quickly and promptly.
Picked up from hotel on time. Travelled to centre of Nairobi to meet rest of the group. The group was 3 different couples with different tour operators. Long drive, and then straight into a safari drive. Many animals to see.
Next day, early start and back on safari, a full day ended on visit to Massai Mara village. Next day travel to the lake, adding an extra stop at lake crescent. It wasn’t on the program but well worth it. Next day a visit to the park seeing rhino and lion. Then drive back to Nairobi.
Overall wonderful experience, the rest of the group were great fun and our guide was nice and a good driver.
The accommodation for the first 2 nights were lovely, very comfortable with mongoose roaming around. Take ear plugs, noisy dogs during night.
3rd night accommodation not so nice, room was bleak dark and smelled of damp.
Would definitely recommend the tour operator, Rodgers was always available on WhatsApp for all messages.
Email Eugenia | 35-50 years of age | Experience level: first safari
Amazing !!!
What a pleasant experience with Roju Safaris. Rodgers was so patient with me and all my enquires . Very reliable and punctual. Highly recommend.
IT
Email Jessica | 20-35 years of age | Experience level: first safari
Precise, attentive, and able to give you a dream experience
Our safari experience was nothing short of magical. From start to finish, the service was impeccable—punctual, reliable, and incredibly attentive. We spent three unforgettable days that will forever remain etched in our hearts. It wasn’t just as we had imagined; it was even more beautiful and breathtaking than we could have ever hoped for. This experience truly surpassed all of our expectations. Without a doubt, I wholeheartedly recommend it!
