We are premier safari provider and Beach Holidays
Jambo Masai Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2022)
- Member Of:
- TALA, TRA & BRELA
- Tour Types:
- Budget & mid-range tours with set start dates and a fixed itinerary
- Destinations:
- Price Range:
- $150 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
CA
Email Colin | 65+ years of age | Experience level: first safari
Not communicating the facts.
After booking a 7 day Safari, i found out that day 1 of 7 only consists of checking in to your hotel although the itinerary clearly states that your adventure will begin after meeting the team. No team was ever met. Day 2 was no adventure either. After driving about 75 kms, we had breakfast then i was passed off to another tour company altogether. Day 3 and 4 were fine, but when it came to organizing my balloon trip, the driver new nothing about it. I had to text Jambo Masai Tours and connect them with the driver. After that, things did not get better. On the 5th day, my guide was returning to Arusha with all guests. I informed him that my Safari was for 7 days, not 5. He arranged for me to be transferred to another company, but by then, i was completely fed up an cut my Safari short by 2 days. I concidered requesting a refund, but i didnt want anything more to do with Jambo Masai tours.
Reply from Jambo Masai Tours
Posted on Oct 17, 2025Dear Colin,
Warm greetings from Jambo Masai Tours, and thank you so much for sharing your experience with us. We truly value your feedback and are sorry to hear that some parts of your safari did not fully meet your expectations.
We would like to kindly clarify that, as mentioned during your pre-safari briefing, Day 1 of your 7-day itinerary is an arrival day, dedicated to your airport transfer and hotel check-in, with no safari activities scheduled. The adventure officially begins the following morning after meeting the team for your safari orientation.
Regarding the joining (shared) safari arrangement, this was also explained during your briefing. Since this is a shared experience, we collaborate with a few of our trusted partner companies to ensure smooth logistics and guest comfort throughout the journey. This is a common practice among safari operators to optimize group coordination and maintain quality service.
The distance you mentioned reflects the drive from Arusha to Mto Wa Mbu, where you left early in the morning to reach the first point on the itinerary for breakfast before starting the journey toward Serengeti National Park. This stop is included to ensure comfort and a smooth start to the safari.
We sincerely apologize for the inconvenience with the balloon safari communication. Once we were informed, our team immediately coordinated with both the balloon operator and your driver to ensure the activity went ahead smoothly — and we were happy to hear from you that it turned out to be a wonderful experience.
Regarding your early return to Arusha, our guide informed us and we reached out to confirm with you directly. You mentioned that you had already seen a lot and preferred to conclude your safari early. We respected your decision and arranged your transfer accordingly.
We deeply regret any frustration you experienced and truly appreciate your understanding. Your feedback helps us continue improving our coordination and communication with both guests and partners to deliver even better experiences in the future.
Warm regards,
Michael Tora
Guest Relations Team
Jambo Masai Tours
📧 [email protected]
| 🌍 www.jambomasaitours.com
Raphael and Hadija were great to work with, very quick to respond and very helpful with ideas.
Our safaris with Jambo Masai Tours were planned according to the areas we were interested in seeing and to fit our budget. The accommodations were very nice for the money. Our tour guides for the safaris were very knowledgeable and we saw lots of animals including the big five. We took a hot air balloon ride over the Serengeti which was amazing in itself. We are in our early seventies and my husband has Parkinson’s and we were able to do this trip because everyone was so helpful to us. Since it was vehicle safaris, we didn’t have to do very much walking. Overall, I would encourage seniors or anyone to take this trip of a lifetime as we did. The people were great and I got home without my jackets, which Raphael promptly sent them to me! Unbelievable trip!
BE
Email Siemen en Gaëlle | 20-35 years of age | Experience level: first safari
Unforgettable Safari Adventure – Beyond Expectations
This was our first trip outside the EU, so naturally it felt a bit like a leap into the unknown. We took a bit of a gamble booking with this company, as there were fewer reviews compared to others — but we’re so glad we did. They offered a great itinerary, allowing us to explore for 8–9 days, and everything turned out even better than expected.
Communication was clear and smooth from the start. We booked quite last-minute, but they still managed to arrange everything in time — impressive!
The accommodations throughout the trip were excellent, but what truly made our experience was our driver, Ruben. He was absolutely fantastic — knowledgeable, friendly, and extremely well-connected with other drivers in the area, which meant he was always aware of where to spot the wildlife. Thanks to him, we saw the Big Four (we’ll have to come back for the rhino!). His passion for animals and nature really made a difference.
Visiting the local tribes (Masai, Hadzabe, and Datoga) was a profound and enriching experience. We approached it with an open mind, and it truly gave us a deeper understanding of the region and its people.
On our final day, we hiked to a waterfall with Hadidja Johnson and Raphael — be prepared for a challenging walk, but it’s absolutely worth it. And the visit to the coffee plantation still brings a smile to our faces when we think about it.
All in all, this safari exceeded our expectations. We came for the adventure, but left with unforgettable memories and a strong desire to return.
ES
Email Verónica | 35-50 years of age | Experience level: first safari
Great trip
Raphael was very friendly and communicative. He made sure we were doing well at all times, which we really appreciated.
A special mention to Machette, our driver — he made the safari very enjoyable, and his experience really showed.
We also don’t want to forget Hadija and Johnson, both of them were very kind and friendly. The whole team is just perfect!
KR
Email Audrey KANG | 20-35 years of age | Experience level: first safari
Amazing and Enjoyable tour
We joined a shared Serengeti tour, and it was an amazing experience. The guide was very friendly, and the meals were quite good. We were lucky to see plenty of animals.
the people we shared the tour with were all kind and made the trip even more enjoyable. We had such a wonderful time and created unforgettable memories.
A big thank you to Jambo Masai Tours for giving us this great experience. After the Serengeti tour, we still had plans ahead, and the tour kindly dropped us off at our next hotel(Moshi). Truly excellent service – thank you so much!
FI
Email Bhargav | 20-35 years of age | Experience level: first safari
They were flexible, friendly and tried to accommodate our needs
We went for our honeymoon and the safari was simply amazing. The communication before we got there was very responsive and we were met with a warm welcome. We had restrictions on our diet and there were days when it wasn’t as consistent but we could tell they tried. Hadija, Raphael and everyone involved made the trip feel really special.
Our driver, Eric, was very knowledgeable about the animals. He had the right instincts and we saw almost all animals we wanted to see without a lot of tiring driving.
The trip overall was extremely high value and I’d recommend it to anyone.
US
Email Marshall | 20-35 years of age | Experience level: 2-5 safaris
Very considerate and thorough.
Great national parks and affordable too. The campsites were also in nice locations. Compared to other prices, definitely worth it.
CN
Email YANG | 20-35 years of age | Experience level: first safari
It was an amazing trip—the scenery was spectacular and we saw countless animals.
It was a fantastic journey; the agency responded promptly to every email, and our guide explained everything with great patience.
AT
Email Nina | 20-35 years of age | Experience level: first safari
Perfect!
Our safari with Jamboo Masai Tours was absolutely perfect! Everything was extremely well organized, and they took care of all our wishes. The team customized the safari exactly the way we wanted, making it a truly personal experience. What we really loved is that they offer both private and shared safaris, and it doesn’t matter if you are looking for low budget, mid-range, or luxury – they always find the right option for you. We can highly recommend them! Another great point was that we could contact them at any time, and they were always available whenever we had questions.
AT
Email Bernadette | 20-35 years of age | Experience level: first safari
Perfect planned Safari according to our wishes.
We really enjoyed our safari we booked throw Jambo Masai Tours. We had 1 day in Tarangire, 2 days in Serengeti and 1 day in Ngorngoro Krater what was perfect for us. We stayed 2 nights in a lodge and one in a tent. The communication with Jambo Masai Tours was very easy through Whatsapp. We always got anwer very quickley and they helped us with any questions we had. We can really recomment the experience of doing this Safari!
