Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 15
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 15 Reviews
Amber   –  
United States US
Visited: January 2026 Reviewed: Jan 19, 2026

Email Amber  |  20-35 years of age  |  Experience level: first safari

5 Day Adventure with Gorilla & Chimp Trekking
5/5

I recently completed a 5 day vacation with Deluxe Vacations Uganda (including gorilla and chimpanzee treks), and it was the perfect experience from start to finish. The owner of the agency, Mr. Godwin Naturinda, is super prompt and responsive to any questions, and my driver/guide Mr. Emmanuel ensured that everything ran smoothly during the trip. The itinerary allowed me to see so many places in Uganda (game drives at Lake Mburo NP, scenic boat rides at Lake Bunyoni in addition to the trekking), which is one of the reasons why I chose this operator. Mr. Emmanuel knew the roads very well and was always on time. We even took a "shortcut" where we drove through Queen Elizabeth NP and got to see elephants! Because of the busy itinerary, I greatly appreciated having every detail taken care of, and it was well worth the money I spent for a private guide. Uganda is a beautiful country, and of course the gorilla trekking is magical!

I traveled as a solo female from the US, and I felt completely safe during the entire trip. (This was also my first time in Africa.)

Bart Jongeneel   –  
Netherlands NL
Visited: October 2025 Reviewed: Nov 6, 2025

Email Bart Jongeneel  |  65+ years of age  |  Experience level: over 5 safaris

Professional
5/5

Travelled 11 days with driver and guide James from Entebbe to Kigali.
Well organised, super friendly. New the roads. No hassles, perfect experience.
Came mainly for birds and monkeys and apes. I was never disappointed.
Would book with them again for sure.

Anne & Sean   –  
Switzerland CH
Visited: August 2025 Reviewed: Sep 15, 2025

Email Anne & Sean  |  20-35 years of age  |  Experience level: over 5 safaris

Unforgettable wildlife experience in Uganda, well organised, by Deluxe Vacations
5/5

We had an unforgettable safari experience in Uganda thanks to Deluxe Vacations. The tour was very well organized and adapted to our preferences.

From the start, we were in contact with Godwin, who was always available and extremely helpful in planning the itinerary. He made sure that the travel distances were manageable and that the places we wanted to visit were included.

A huge thanks to our fantastic guide, Eric. He has an impressive knowledge of wildlife and is actively involved in conservation. With his experience working with gorillas and chimpanzees, he was able to share fascinating insights about these primates. Always professional, punctual, and forward-thinking, he ensured that everything went smoothly throughout the trip. His remarkable ability to spot animals, including the lions resting in a tree, made the experience truly special.

We have done safaris before in South Africa, Zimbabwe, and India, but seeing the gorillas and chimpanzees in their natural habitat in Uganda was an extraordinary and unforgettable highlight.

We highly recommend Deluxe Vacations to anyone considering a trip to Uganda. Our safari was perfect, and we are grateful for the wonderful experience!

Felipe de los R.   –  
Germany DE
Visited: August 2025 Reviewed: Sep 6, 2025

Email Felipe de los R.  |  35-50 years of age  |  Experience level: 2-5 safaris

Professional, Reliable, top Tier!
5/5

From our first interaction with Godwin, we felt confident we were in good hands. His communication was clear, efficient, and transparent. Before confirming any bookings, he ensured Gorilla Trekking permits were available for our preferred dates in Bwindi. This led to some necessary adjustments due to the limited daily permit availability, but we appreciated his diligence—especially compared to another agency that was ready to proceed without verifying permit availability.

Godwin worked closely with us to refine our itinerary, and once on the ground, it became clear he truly understands how to craft a memorable experience.

When one of our self-booked flights was delayed and our luggage didn’t arrive on time, Emmanuel—our guide—stepped in seamlessly. He handled all airport communications, completed the paperwork, and personally retrieved our luggage at 3:00 AM, allowing us to begin our day as planned at 6:00 AM.

Emmanuel was exceptional. His deep knowledge of nature, culture, and local life enriched our journey. He answered every question with clarity and insight, and even made thoughtful adjustments to our itinerary to enhance our experience. His proactive coordination with local service providers and excellent time management ensured we enjoyed every activity without feeling rushed, while maintaining meaningful interactions with the local community.

Each accommodation was well-chosen, offering great comfort, service, and location.

Thanks to Emmanuel, Godwin, the Deluxe Vacation Team, and the warm-hearted people of Uganda, we left with unforgettable memories and a deep appreciation for this beautiful country.

Thank you all for an incredible experience!

Maria Andrea R   –  
Germany DE
Visited: August 2025 Reviewed: Sep 3, 2025

Email Maria Andrea R  |  35-50 years of age  |  Experience level: 2-5 safaris

Magical Trip to Uganda
5/5

We loved our trip to Uganda and were very happy to have chosen Deluxe Vacations as our travel agent. Godwin, our first contact, was very fast to give us accurate and fast information. Specifically, he was very honest to let us know that there were not available permits for the Chimpanzee and Gorilla trekking on the initial dates we chose for our trip. This clear and honest communication made us trust Deluxe Vacation from the start. On the first day of our trip, we were received with a big smile from our guide Emmanuel. He was very helpful to recover our luggage that didn’t make it to Entebbe on time. The entire trip was amazing! The hotels and activities recommended were great! Emmanuel was very friendly, kind, knowledgeable and made our trip unforgettable! Thank you Emmanuel and Godwin for this great experience! We are now ambassadors of Uganda!

Eva Tomanova   –  
Czech Republic CZ
Visited: May 2025 Reviewed: Jul 3, 2025

Email Eva Tomanova

Absolutely perfect!
5/5

Everything worked according to the planned itinerary. We were greeted by the main manager, who communicated very well via email beforehand and everything was arranged before we arrived. The driver was great, communicative, cared about our safety and good conditions, he drove very well even though the roads were sometimes very bad or slippery. Just total satisfaction and I can only recommend it.

Laura   –  
Argentina AR
Visited: April 2025 Reviewed: May 24, 2025

Email Laura  |  35-50 years of age  |  Experience level: first safari

Outstanding service and magical experience
5/5

My husband and I travelled to Uganda with tour agency Deluxe Vacations as part of our honeymoon and let me say that Godwin organized the trip of our lives.

Uganda truly stole our hearts. It’s a country of lush landscapes, kind-hearted people, and once-in-a-lifetime experiences that we’ll never forget.

We explored Kibale Forest, where we had the amazing chance to track chimpanzees — seeing them up close, in their natural habitat, was exciting, emotional, and surprisingly moving. From there, we went to Queen Elizabeth National Park, where we enjoyed stunning game drives and saw elephants, buffalo, hippos, and so much more.

But the absolute highlight was the gorilla trekking in Bwindi Impenetrable Forest. That moment — standing just meters away from a gorilla family, looking into their eyes — was beyond magical. It was one of the most powerful, humbling experiences we’ve ever had.

None of this would’ve been the same without our incredible guide, James. His knowledge, calm energy, and deep love for Uganda made the journey even more special. We always felt safe, cared for, and truly connected to the places we visited.

Uganda is not just a destination — it’s a soul-stirring adventure that stays with you long after you leave.

Sherri   –  
United States US
Visited: March 2025 Reviewed: May 18, 2025

Email Sherri  |  35-50 years of age  |  Experience level: 2-5 safaris

Accommodating, flexible and professional
5/5

Every aspect of our trip with Deluxe Vacations was absolutely perfect! There are so many tour groups to choose from it can be overwhelming, but I felt good about Deluxe from the start. I had been to Uganda before so I knew a bit of what I wanted to experience going with husband and reached out to multiple companies: some responded with their standard program, others said there was flexibility but would charge thousands extra, while others never followed-up after I asked question. Deluxe, however, was not only incredibly communicative from the start, but incredibly flexible and reasonable. Can we do chimpanzee trekking and gorilla trekking? Sure! Can we find the shoebill stork? Of course? And zebras, is there a way we can see zebras? Absolutely! Every request, every ask, both before and during the trip, was met with kindness and hospitality. Godwin was so easy and pleasurable to work with, and paid such close attention to detail that he even recognized my husband was born in Germany and paired us with an amazing guide - Emanuel - who was studying German, which just made our time together that much more enjoyable. The little details, the kindness, the attention to our needs and wants, made this trip absolutely amazing (be careful if you mention you like Stoney’s - Eman will make sure you always have one in hand!) Where other groups were offering trips in large groups that were twice as much and half as nice, our tour with Deluxe was a private tour, thousands less, and the accommodations were beautiful! I could not recommend Deluxe enough - don’t be afraid to let them know what you’re looking for - they will go out of their way to accommodate you (even grabbing you a Rolex when you’re craving one!) and ensure you have the most memorable trip. I can’t wait till my next trip to Uganda to explore the Northern parts with Deluxe!

Lesslie Williams   –  
United States US
Visited: April 2025 Reviewed: May 6, 2025

Email Lesslie Williams  |  35-50 years of age  |  Experience level: first safari

Excellent Safari Operator
5/5

My travel to Uganda exceeded my expectations , all thanks to deluxe Vacations Uganda. From the moment i inquired about their 8 days safari, Godwin was quick to answer and with attention to detail. I really loved every bit untill the tour was confirmed. Now, On reaching Entebbe airport, my guide James was awesome. He was informative, lively and with a good sense of humour. The vehicle was splendid! clean, in good condition and with a freezing air-conditioning.

While on Safari, we spotted very many animals and birdspecies. My highlight was the Gorillas! I loved it. All in all, I highly recommend Deluxe Vacations Uganda, because they are proffessional and deliver more than what they promise, giving a truely authentic and personalized safari experience.

Chào Thiệt   –  
Sweden SE
Visited: April 2025 Reviewed: Apr 21, 2025

Email Chào Thiệt  |  20-35 years of age  |  Experience level: first safari

Amazing Service and Stunning Destinations
5/5

'' Our trip to Uganda with Deluxe Vacations Uganda was absolutely unforgettable! From the moment we landed, everything was professionally handled — seamless airport pickup, friendly guides, and breathtaking tours through Murchison Falls and Bwindi. The gorilla trekking was the highlight of our lives. Highly recommend!"

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 15
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0
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