Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 11
  • 4 star 0
  • 3 star 0
  • 2 star 1
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 12 Reviews
Daniel Portas   –  
Spain ES
Visited: February 2026 Reviewed: Feb 28, 2026

Email Daniel Portas  |  35-50 years of age  |  Experience level: first safari

Excellent
5/5

One of the BEST experience of my life. We saw the Big five and too much more!

Blanca   –  
Spain ES
Visited: February 2026 Reviewed: Feb 28, 2026

Email Blanca  |  20-35 years of age  |  Experience level: first safari

BEST EXPERIENCE OF OUR LIVES
5/5

Impeccable service. Brian is an excellent person who helped us with many things, providing continuous support and guiding us on how to do everything so that our trip would turn out perfect.

Very good communication via WhatsApp. Very approachable and kind.

Thank you so much for everything, Brian. 🌿✨

Carine BURTIN   –  
France FR
Visited: February 2026 Reviewed: Feb 25, 2026

Email Carine BURTIN  |  50-65 years of age  |  Experience level: first safari

The review below is the personal opinion of Carine BURTIN and not that of SafariBookings.
Disappointed by organization
2/5

I booked in November a safari with Marula. The communication was very fluid and everything was ok with Brian.
But 15 days before arriving in Kenya, Brian told me that the guide preferred to change itinerary and that we will begin by Tsavo to finish by Amboseli.
I told him that it was not really logical but I accepted the change.
On first day of safari, we were very surprised to have a very long drive from Nairobi and the driver explained us that Brian changed itinerary because he forgot to book hotels!!!
I was very angry against him because he lied to me and didn't propose me to change hotels instead.
Kenya is a wonderful country so we fortunately spent a nice trip but we lost a lot of time on road.

Reply from Marula Horizon Safaris
Reply from Marula Horizon Safaris
Posted on Mar 3, 2026

Hello Carine,
Thank you for your honest feedback.

We sincerely apologize for the itinerary change and the confusion surrounding the reason given. We understand how frustrating this must have been, especially so close to your arrival. Clear communication and proper planning are very important to us, and we regret that we fell short in this case.

We’re grateful you still enjoyed Kenya and had a good safari experience overall. Your feedback has been taken seriously, and we are improving our internal processes to ensure this does not happen again.

Lorenz   –  
Austria AT
Visited: November 2025 Reviewed: Nov 11, 2025

Email Lorenz  |  20-35 years of age  |  Experience level: first safari

Well organised
5/5

The tour was well organised. We mainly communicated via whatsapp which was great due to the fast responses to our messages.

Ham   –  
China CN
Visited: November 2025 Reviewed: Nov 4, 2025

Email Ham  |  20-35 years of age  |  Experience level: first safari

Our Masai Mara tour operator was beyond perfect!
5/5

Masai Mara exceeded every dream—this trip was pure, unfiltered magic from start to finish!

Pre-trip, the team responded to every tiny question (even my 11 PM panic about safari gear) within minutes, sharing detailed tips that made packing and planning a breeze. Once there, the guide was a revelation: they read our vibe instantly, slowing down when we lingered to watch baby elephants play, and quietly tracking a cheetah family we’d mentioned hoping to see—no rush, just patience to let us soak in every moment. They didn’t just point out animals; they shared stories about the savanna’s rhythms, Masai traditions, even how to spot a lion’s paw print—turning game drives into lessons I’ll never forget.

The lodge was a cozy haven: open-air decks where we sipped morning tea as giraffes wandered by, warm staff who remembered our coffee orders, and meals that mixed local flavors (spiced lentils, fresh grilled nyama choma) with comfort food—every bite felt like a hug. Logistics were seamless: clean, spacious vehicles with great visibility, on-time pickups, zero hidden fees, and even a last-minute detour to catch a herd of wildebeest crossing the Mara River (they’d heard it was happening and adjusted the plan—total flexibility!).

Best of all, the cultural visit felt genuine: we sat with Masai elders, learned to bead, and listened to stories—not as tourists, but as guests. This wasn’t just a tour; it was a chance to connect with the land and people in a way that felt respectful and real. Every detail, big or small, was handled with care. If you’re choosing a Mara trip, look no further—this was the best adventure of my life, and I’m already counting down to go back!

Wilson   –  
Kenya KE
Visited: October 2025 Reviewed: Oct 30, 2025

Email Wilson  |  20-35 years of age  |  Experience level: first safari

Perfect 3 nights in Watamu
5/5

Our 3-night stay in Watamu was wonderful! Beautiful beaches, great seafood, and a peaceful atmosphere. We loved snorkeling at the Marine Park and exploring the Gede Ruins. Everything was perfectly arranged — a truly relaxing coastal escape!

Allan   –  
Canada CA
Visited: May 2025 Reviewed: Oct 18, 2025

Email Allan  |  20-35 years of age  |  Experience level: first safari

Professional
5/5


Our 3-day safari to Samburu with Marula Horizon Safaris was amazing! Everything was well-planned, and our guide was friendly and knowledgeable. We saw lots of wildlife, including the Samburu Special Five. Highly recommend Marula Horizon Safaris for a truly memorable experience!

Erick   –  
Australia AU
Visited: October 2025 Reviewed: Oct 16, 2025

Email Erick

Enjoyable Safari
5/5

Our safari to Masai Mara was well organized.
Our tour guide Chris was very knowledgeable of the wildlife.
I will always recommend Marula Horizon Safaris

Chris   –  
Kenya KE
Visited: September 2025 Reviewed: Oct 16, 2025

Email Chris  |  20-35 years of age  |  Experience level: over 5 safaris

Very excellent and of high professionalism.
5/5

I was very happy with the services offered by Marula Horizon Safaris,it was an amazing experience worth the value.
I will recommend Marula Horizon Safaris to anyone who would wish to visit Kenya and to enjoy her rich heritage and culture.

Ascar Mengich   –  
United States US
Visited: December 2024 Reviewed: Oct 11, 2025

Email Ascar Mengich  |  20-35 years of age  |  Experience level: first safari

Everything was organised
5/5

The communications about our safari was all clear. All the services were offered to our expectation and it was affordable to us. We enjoyed our tour!

Reply from Marula Horizon Safaris
Reply from Marula Horizon Safaris
Posted on Oct 13, 2025

Thank you Ascar.
We’re delighted you enjoyed your safari and that everything met your expectations. We look forward to hosting you again.

– Marula Horizon Safaris

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 11
  • 4 star 0
  • 3 star 0
  • 2 star 1
  • 1 star 0
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