Reviews

Average User Rating
4.3/5

Rating Breakdown
  • 5 star 5
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful Rating 1-6 of 6 Reviews
Mateusz   –  
Poland PL
Visited: March 2026 Reviewed: Mar 13, 2026

Email Mateusz  |  20-35 years of age  |  Experience level: first safari

Safari was great
5/5

Start of safari was bad, we waited over 1h for driver at the airport, but after that everything was good. We took shared trip but for 95% time we were alone. accommodation in camps were Basic but good. Hotel was very nice. Food also plain but good.
Driver was on time, he was good driver. We saw many animals.
Car was okay.
I reccomend trip!

Mike   –  
United States US
Visited: March 2026 Reviewed: Mar 7, 2026

Email Mike  |  50-65 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Mike and not that of SafariBookings.
I experienced incompetence and misinformation.
1/5

Entirely unprofessional. Avoid the headache! There are dozens of other options… use ANY of them. You will not be communicated with except to apologize for the multitude of ‘mistakes’ in the itinerary. In other words, they will lie to you about the itinerary, do nothing about it, keep your money, and then call it a mistake. Incredibly frustrating! I advice you avoid this company.

Reply from Cache Tours and Safaris
Reply from Cache Tours and Safaris
Posted on Mar 9, 2026

Dear Mike,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, and we would like to clarify a few points regarding the concerns raised.

On the day of departure, the pick-up experienced a delay due to heavy traffic in Nairobi. Our driver was returning from picking up other guests whose schedule had unexpectedly changed that morning, which unfortunately affected the timing. As you may know, traffic conditions in Nairobi can be unpredictable. Despite this, our team kept you informed and updated throughout the process.

The arrival to Maasai Mara was later than initially planned due to traffic along the route, which affected the timing of the evening game drive. When you later requested an additional morning game drive to compensate for the shorter one, we explained that additional park activities involve operational costs and park-related fees. We offered to arrange the extra game drive immediately, but the request was declined when the associated fees were explained. You also requested for a game drive on day 2 and you had booked for a 2 days group package which have only 1 game drive on day 1.

For transparency, we had WhatsApp conversation that shows the communication and updates shared with you during the trip. Our intention has always been to maintain clear communication and provide support throughout the safari.

While delays caused by road conditions or traffic are sometimes unavoidable during travel, we always do our best to minimize disruptions and assist our guests as much as possible.

We genuinely regret that the experience did not meet your expectations and appreciate your feedback as it helps us continue improving our services.

Adam   –  
France FR
Visited: February 2026 Reviewed: Feb 19, 2026

Email Adam  |  under20 years of age  |  Experience level: first safari

excellent
5/5

An incredible 6-day experience during which we were lucky enough to see so many animals. The camps were very comfortable, making the whole trip even more enjoyable. A huge thank you to our guide, Jackson, who helped us discover the wonders of these parks. He is an experienced guide with deep knowledge of the area. Thanks again for such an unforgettable adventure!

Lazar   –  
Bulgaria BG
Visited: February 2026 Reviewed: Feb 19, 2026

Email Lazar  |  50-65 years of age  |  Experience level: first safari

Professional and very effective, good care for customers
5/5

Susan was enormously effective and efficient throughout our communication prior the safari. She gave us all needed information right away, literally. Our driver and guide Jackson was a very experienced and knowledgeable person, caring for us all the time. He was also very good in explaining about the animals, their life and habits. We booked a van safari but got a jeep ride. Can't say was it better, as the jeep rides harder and quite a lot ot travel is on earth roads. That was an experience! We got rather tired after each run, may be because of our age. To conclude - safari is for younger people, though the nature here can amaze anybody .
Many thanks to Cache!

Elisa Valentina   –  
Italy IT
Visited: January 2026 Reviewed: Feb 5, 2026

Email Elisa Valentina  |  35-50 years of age  |  Experience level: first safari

Super
5/5

I was traveling alone, with all the worries a woman can have, abroad, on a continent other than her own. Juliana understood my concerns from the very beginning and met me halfway, giving me the right advice. She was very kind and helpful. I had a wonderful experience, experienced emotions that I will remember for my whole life, saw landscapes and wonderful wildlife.I went on the 7-day safari, which was unforgettable. I saw all the big five and so many other animals. The accommodations were very simple, but very comfortable, but I had chosen a budget safari, so the price/quality ratio was perfect. The price of others possible activities is just a little too high.
Super positive final judgment!

Myka   –  
United States US
Visited: January 2026 Reviewed: Jan 9, 2026

Email Myka  |  20-35 years of age  |  Experience level: first safari

The best safari trip
5/5

Cache Safari exceeded our expectations with excellent planning and flexibility. Despite having many requests and traveling with a 5-year-old, everything ran smoothly. Titus was one of the best drivers and tour guides, and Susan managed all logistics perfectly.

Average User Rating
4.3/5
Rating Breakdown
  • 5 star 5
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1
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