Cache Tours and Safaris
- Office In:
- Size:
- 1-5 employees (Founded in 2025)
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $100 to $700 per person per day (USD, excl. int'l flights)
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Mike | 50-65 years of age | Experience level: over 5 safaris
I experienced incompetence and misinformation.
Entirely unprofessional. Avoid the headache! There are dozens of other options… use ANY of them. You will not be communicated with except to apologize for the multitude of ‘mistakes’ in the itinerary. In other words, they will lie to you about the itinerary, do nothing about it, keep your money, and then call it a mistake. Incredibly frustrating! I advice you avoid this company.
Reply from Cache Tours and Safaris
Posted on Mar 9, 2026Dear Mike,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, and we would like to clarify a few points regarding the concerns raised.
On the day of departure, the pick-up experienced a delay due to heavy traffic in Nairobi. Our driver was returning from picking up other guests whose schedule had unexpectedly changed that morning, which unfortunately affected the timing. As you may know, traffic conditions in Nairobi can be unpredictable. Despite this, our team kept you informed and updated throughout the process.
The arrival to Maasai Mara was later than initially planned due to traffic along the route, which affected the timing of the evening game drive. When you later requested an additional morning game drive to compensate for the shorter one, we explained that additional park activities involve operational costs and park-related fees. We offered to arrange the extra game drive immediately, but the request was declined when the associated fees were explained. You also requested for a game drive on day 2 and you had booked for a 2 days group package which have only 1 game drive on day 1.
For transparency, we had WhatsApp conversation that shows the communication and updates shared with you during the trip. Our intention has always been to maintain clear communication and provide support throughout the safari.
While delays caused by road conditions or traffic are sometimes unavoidable during travel, we always do our best to minimize disruptions and assist our guests as much as possible.
We genuinely regret that the experience did not meet your expectations and appreciate your feedback as it helps us continue improving our services.