Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 61
  • 4 star 0
  • 3 star 1
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 62 Reviews
Guido   –  
Germany DE
Visited: October 2026 Reviewed: Oct 23, 2026

Email Guido  |  65+ years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Guido and not that of SafariBookings.
Professional Tour Guide
3/5

All in all, a very nice day, though with a few drawbacks.

The tour guide arrived at the hotel on time, and the drive to the park went smoothly; however, the vehicle itself was not in good condition (it rattled from various parts, which was annoying during the journey).

Upon arriving at the entrance to Tsavo East, we were immediately pressured into buying safari hats—at a price of 15 euros each...

Inside the park, we saw a great deal, but the tour guide was quite reserved and only provided information when we asked questions.
There was a good variety of animal species to see :)

(automatic translation from German)

Eva   –  
Hungary HU
Visited: October 2026 Reviewed: Oct 22, 2026

Email Eva  |  35-50 years of age  |  Experience level: 2-5 safaris

Black Santa Safaris was amazing! James made our safari unforgettable with his care and kindness.
5/5

We had a wonderful experience with Black Santa Safaris! We spent two days in the Masai Mara with James as our guide, and we couldn’t have been happier.

James was an excellent driver, handling all kinds of obstacles with great skill and being very careful on the bumpy roads. He was always patient and gave us plenty of time to take photos. He also got us as close to the animals as possible while respecting their space.

What we really appreciated was that he didn’t just drive us around. He also told us a lot about the national park and the animals. His English is very good, and he was always kind and friendly.

James also helped my partner with the marriage proposal and arranged a lovely little surprise in our room, which made the whole experience even more special.

We are very grateful to James and Black Santa Safaris for making our safari so memorable. We can wholeheartedly recommend them to anyone planning a safari in Kenya!

Benjamin   –  
Germany DE
Visited: September 2026 Reviewed: Oct 4, 2026

Email Benjamin  |  20-35 years of age  |  Experience level: first safari

Well organised, flexible and experienced in communication
5/5

Our overall experience was amazing!
Black santa was professional and easy going from start till end.
I had a couple of requests for individualising our safari tour and they were all met perfectly. We paid everything, including add ons, up front so there was no hastle and no need for plenty of cash on the trip.
Then on the start day of our trip we were picked up right on time by our guide and driver, Opany.
He is a well experienced, extremely kind-hearted and 110% trustworthy guy from the start. He's a very good driver, always on time for the start of the day. He answered all our questions, was funny and gave us some of his stories from.20 years in the job. At the same time, he always knew, when to give a quiet time for enjoying the experience and view with the animals.
Visiting Amboseli and Tsavo East was a memory building trip with all the animals we hoped for and mesmerising diverse of nature.
AA lodge in Amboseli was great overall. One slight improvement would be if there was less music since after a day of safari we'd prefer to just enjoy a quiet time. Another would be a smoother coordination with the stuff of the balloon ride. When we were picked up, the gate didn't open at first, because they thought we'd go without check-out. The hastle had us come a bit late for the balloon start and our driver had a stressful time arriving just in time.

The Voi Wildlife Lodge in Tsavo is good for groups who like a bit of party and pool time. For a couple preferring quietness and private space it's not perfect. The rooms are not insulated too much concerning noise and smoke from the neighbours.
While the view on a water hole with animals is great, it could be more classy with less light on the evening and especially without flashing lights in a selfie-area. Those can be great for tourists, but it seems a bit too much for the animals. Still depending on what you're looking for.
Definitely for one night it's perfectly fine.

Overall would 100% recommend this trip.


Dimas Dulkebe   –  
Nigeria NG
Visited: September 2026 Reviewed: Sep 13, 2026

Email Dimas Dulkebe  |  35-50 years of age  |  Experience level: first safari

Above & Beyond Service with Mr. Santa - Black Santa Tours & Safaris!* ⭐⭐
5/5

If you want someone who treats you like family, book with Mr. Santa from Black Santa Tours.

We got introduced to Mr. Santa on short notice when we decided we wanted to go to Mombasa for a one day adventure for quad biking, boat cruising, and the sand dunes. *Despite the short notice, he still delivered* and made everything seamless.

His advice was simple: "Book the 10pm train to Mombasa and I’ll pick you up." And he meant it.

Mr. Santa literally left his house around *2am* and waited at the Mombasa terminal until our train arrived at *4am*. Who does that?! He then drove us straight to Malindi and even *paid for our breakfast* before we started the day.

*Our day with him:*
1. *Mambrui* — Quad biking, camel ride, and playing on the sand dunes. So much fun and he made sure we were safe and got great photos.
2. *Water Park* — We couldn’t do the activities due to logistics, but Mr. Santa didn’t let that stop us. He immediately made other plans.
3. *Boat Cruise* — He got us on a boat cruise at another location so we didn’t miss out on that experience.
4. *Lunch with Family* — The sweetest part. He took us to have lunch where his lovely wife *Isabella* joined us. It felt so personal and welcoming.
5. *Drop-off* — He then drove us back and dropped us at the train terminal for our trip back to Nairobi.

Mr. Santa is reliable, thoughtful, and goes above and beyond. Black Santa Tours isn’t just a business — it’s hospitality from the heart.

If you’re going to Mombasa/Malindi, do not think twice. Book Mr. Santa. You’ll get adventure, good food, new friends, and memories for life. Highly recommended!

Paul   –  
Germany DE
Visited: September 2026 Reviewed: Sep 10, 2026

Email Paul  |  20-35 years of age  |  Experience level: first safari

Everything was well organized and a perfect first safari experience! Definitely would recommend!!
5/5

All in all it was a perfect experience in Kenya! Would definitely recommend blacksanta for a nice safari experience. Herbert was reachable all the time and could support with everything.

Piotr   –  
Poland PL
Visited: September 2026 Reviewed: Sep 10, 2026

Email Piotr  |  20-35 years of age  |  Experience level: first safari

Great service, lots of wildlife, nice guides.
5/5

We've seen lots of wildlife in Hell's Gate (zebras, giraffes, buffalos, impalas, pumbas, baboons) and Lake Naivasha/Crescent Island (same as before + hippos, waterbucks and a lot of big birds including pelicans and eagles). You can be VERY close to a wildlife, e.g. baby giraffes are not afraid of you and they approach just 1 meter next to you. Contact with tour operator was non-problematic, guides were professional and knowledgeable, driver was very kind. 100% recommend.

Ankush   –  
India IN
Visited: September 2026 Reviewed: Sep 4, 2026

Email Ankush  |  35-50 years of age  |  Experience level: 2-5 safaris

Super Responsive
5/5

An Amazing Safari Experience with Black Santa Safari!

We had a fantastic 5-night Kenya experience with Black Santa Safari — 3 nights in Masai Mara, 1 night in Nairobi and 1 night at Lake Naivasha.

Herbert is truly the go-to guy — super responsive, helpful, and always willing to accommodate the little things that make a trip special.

Our guide and driver, Isaac, was simply outstanding! Extremely friendly, knows everyone around, has great knowledge of the Mara, and drives confidently without GPS. He made sure we spotted the Big 5 — multiple times!

Highly recommended. They definitely won’t disappoint!

Lorenzo   –  
Switzerland CH
Visited: August 2026 Reviewed: Sep 3, 2026

Email Lorenzo  |  35-50 years of age  |  Experience level: 2-5 safaris

Impeccable and fun
5/5

Everything went great. We were a group of five. We loved it, perfect organization, lovely people.

Sara   –  
Italy IT
Visited: August 2026 Reviewed: Aug 24, 2026

Email Sara  |  20-35 years of age  |  Experience level: first safari

beautiful experience in Tsavo East and Taita Hills
5/5

Our guide, Patrick, accompanied us on this wonderful three-day adventure in Tsavo East and Taita Hills National Parks. We were fortunate and honored to see so many animals and Kenya's fantastic landscapes! Patrick was incredibly kind and professional, explaining everything in detail and making this an incredible experience. We stayed at Voi Safari Lodge and SaltLick Lodge, both truly beautiful, immersed in nature and equipped with every comfort.
I recommend this experience to everyone

Alexis   –  
United States US
Visited: August 2026 Reviewed: Aug 23, 2026

Email Alexis

Go with Black Santa Tours....Herbert will make sure you are taken care of!
5/5

At first I was skeptical. I was worried about getting scammed. The reviews about Black Santa Safari were great so we went with them. Everything from start to finish was 100%!! We went with the 3 day luxury package and were not disappointed. They use a govt run sight for the deposit and balance payment that doesn't look too official but it worked and I was emailed a receipt. I didn't pay my balance until Ithe dsy of my Safari. As I was still skeptical. If you hoose to do it tha t way, give yourself a few hours for it to register before pick up. Now that I know they are legit, I could pay a few days ahead from home as the wifi there can be spotty...or just bring cash. From the accommodations to the food and spotting wildlife this Safari company were 10 out of 10! Our driver, Ronald picked us up and dropped us off at our hotel on time. He was very knowledgeable, kind and patient. He even made an unexpected stop to show us the Great Rift Valley! We thought about renting a car and driving ourselves but after being on the roads and them driving on the opposite side as USA , We're glad we didn't. That area of Niarobi/Masi Mara doesn't take American Express but my Mastercard was fine. They use Kenyan Shillings there but do take American dollars for tips and souvenirs. I would also recommend the Masi village stop for $30 us up. It was very interesting! Thank you so much Herbert from Black Santa Tours!

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 61
  • 4 star 0
  • 3 star 1
  • 2 star 0
  • 1 star 0
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