Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 52
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 2

Sort By: Date Most Helpful Rating 1-10 of 57 Reviews
Khalid & family   –  
Norway NO
Visited: July 2026 Reviewed: Sep 2, 2026

Email Khalid & family  |  65+ years of age  |  Experience level: over 5 safaris

Outstanding Safari Experience with Bigmac African Safaris
5/5

We had an absolutely fantastic experience with Bigmac African Safaris and would highly recommend them to anyone visiting Kenya.
Our group consisted of 3 adults and 2 children, and from the very beginning everything was handled professionally. We were met at the airport right on time, and our driver and guide, John, helped us with our luggage and immediately made us feel welcome.
John was with us throughout our 6-night safari and driving tour, and he truly made the trip memorable. He was friendly, knowledgeable, funny, and always positive. He shared interesting information about Kenya and the wildlife, kept us entertained with jokes, took photos for us, and was always happy to help with anything we needed. His experience and enthusiasm added so much to our adventure.
The 7-seater Land Cruiser was clean, comfortable, and very well maintained, with comfortable seats, functioning seatbelts, mobile charging, and clean windows that provided excellent views during game drives and transfers. John drove carefully, respected speed limits, and always made us feel completely safe.
During our visit to Ol Pejeta Conservancy and Lake Naivasha National Park, John acted as both driver and guide and gave us several unforgettable wildlife experiences. His knowledge of the animals and the area helped make our safari truly special.
We booked a package that included 3 nights in safari tents/lodges, and the accommodations exceeded our expectations. We stayed at Maisha Sweetwater Lodge, Serena Sweetwaters Camp, and Naivasha Sopa Lodge, all of which offered a high standard of comfort, impeccable meals, beautiful pools, and incredible opportunities to see wildlife up close. These are experiences we will never forget.
In addition to the safari, Bigmac African Safaris also arranged visits to the David Sheldrick Elephant Orphanage and the Giraffe Centre in Nairobi, which were wonderful highlights for both the adults and the children.
A special thank to John for his professionalism, friendliness, and excellent guiding throughout the trip. He went above and beyond to make sure we had the best possible experience.
We would also like to acknowledge the professionalism of the team at Bigmac African Safaris: Magdalene, Christine, and Mariam who set up the best itinerary for us in Kenya. Thank you, Magdalene, also for the lovely lunch in Nairobi.
This is not the first time Bigmac African Safaris has arranged a safari for one of us. They have done it for five time in the past.
We highly recommend Bigmac African Safaris and would not hesitate to book with them again.
Five stars all the way!

Roberto   –  
Spain ES
Visited: February 2026 Reviewed: Mar 26, 2026

Email Roberto  |  35-50 years of age  |  Experience level: first safari

Outstanding 5 Days Customized Safari
5/5

We were 2 people on a customized 5 days Safari through Masai Mara, Hell's Gate, Lake Naivasha and Amboseli and we had the best time. Starting from the help received by Christine for the organization, giving us all the options we could choose from, and being so patient with all our requests and ending with John, our guide who took us on his jeep for this wonderful experience. The lodges were all outstanding (we chose mid-range accomodations) and the overall safari was the absolute best. I recommend Bigmac Safaris and I will definitely contact them again for my next one.

Karen and Keith   –  
United Kingdom UK
Visited: February 2026 Reviewed: Mar 1, 2026

Email Karen and Keith  |  65+ years of age  |  Experience level: first safari

Great first safari, reliable and trustworthy operator
5/5

We found Bigmac through this site, and, from the moment we contacted them, they were prompt to reply, helpful, and informative. We decided to go with their recommendation to visit Samburu, and we are so glad that we took their advice. The tour was competitively priced, we went for the Luxury option and all the hotels lived up to expectations. Christine was our contact throughout, and we were pleased to meet her on the first day. Our Landcruiser was older than some we saw, but it was comfortable and reliable. Ben, our driver, was excellent at coping with the extremely challenging driving conditions, and was patient with our requests. Everything ran very smoothly, including the bank transfer and cash payment. We are hoping to return soon, and Bigmac would be our first (or only) choice to travel with - especially as Ben told us that we are now part of the Bigmac family!

Beste Sirin   –  
Turkey TR
Visited: October 2025 Reviewed: Oct 15, 2025

Email Beste Sirin  |  35-50 years of age  |  Experience level: first safari

You can trust their experience %100
5/5

Very well organized, very professional and friendly team. You can trust their experience %100.
We spend 5 days together both in Masai Mara and Nairobi.

Oliver K   –  
Switzerland CH
Visited: February 2025 Reviewed: Mar 2, 2025

Email Oliver K  |  65+ years of age  |  Experience level: 2-5 safaris

Excellent and trustworthy Tour Operator
5/5

Excellent safari with this Tour Operator.
I took 4 days - 3 nights in Masai Mara National Reserve.
Everything went on smoothly. We could do what we expected. Except for rhinos, we could see all the other big animals.
Don't forget that you are there for them... They are not there for You.
In 2-3 days, you will probably be happy with the observation of the wildlife.
We were upgraded in terms of accommodation. Alama Camp Mara was just amazing.
Ben is a calm and excellent driver. Very knowledgeable too.

Rahul Desai   –  
United States US
Visited: February 2025 Reviewed: Feb 27, 2025

Email Rahul Desai  |  20-35 years of age  |  Experience level: first safari

Well organized safari experience
5/5

We did the tour in February 2025 for 5 days. We visited Amboseli, Lake Nakuru, Lake Naivasha and Masai Mara and our tour guide was Ben. It was a lot of fun and our tour guide was extremely knowledgeable and answered all our questions and made the safari an unforgettable experience. He took care of us and went out of his way to make sure we got to see and experience everything these national parks had to offer. The booking experience with Bigmac was straightforward as well. Would highly recommend.

Mariska Gruizinga   –  
Spain ES
Visited: May 2024 Reviewed: Jun 20, 2024

Email Mariska Gruizinga  |  35-50 years of age  |  Experience level: 2-5 safaris

Best safari company with the best guides / drivers
5/5

I have chosen my own private tour. If you can not find the tour that they are promoting please ask BIG MAC Safaris to put one together. That was for me a perfect way to choose exactly what I wanted. Magdalena and Cristine have helped me before and during the tour on a great way. The service is excellent and the drivers perfect. I went with 2 friends and we had a jeep with the three of us with the guide / driver Joseph who was excellent. Friendly and a lot of knowledge about the national parks, animal life ect ect Thanks to him we had a great holiday.
The accommodations are fantastic, food is great, people all really friendly. One word amazing.
We went to Samburu National Park, Ol Peteja, Lake Navaisha, Lake Nakuru, Masai Mara, Ambolseli Nationa Park, Tvaso West and Tvaso East.
I can really recommend it.

Arne   –  
Norway NO
Visited: May 2024 Reviewed: May 28, 2024

Email Arne  |  50-65 years of age  |  Experience level: first safari

Amazing experience and memories for a lifetime
5/5

We did a three day private Masa Mara tour with John as our driver. He made us feel well taken care of and safe all the time. His skills for finding the animals are just amazing. The car had seen better days, but taking the “roads” into consideration, it could have been far worse. The only thing we missed was some sort of briefing before the drives. Communications prior to the trip where accurate and swift. We can highly recommend both a John and the company.

Gloria   –  
Canada CA
Visited: March 2024 Reviewed: Apr 15, 2024

Email Gloria  |  35-50 years of age  |  Experience level: first safari

Excellent communication and good value for money.
5/5

Magdalene was very quick in responding to all my inquiries.All extra activities I wanted to add in our safari was arranged by them.Our guide and driver Joseph, made sure we see the Big five.I do recommend this tour operator.You get your money’s worth.Bigmac Africa Safaris made our safari an unforgettable one.

Mads W   –  
Denmark DK
Visited: February 2024 Reviewed: Mar 21, 2024

Email Mads W  |  20-35 years of age  |  Experience level: first safari

Everything was taken care of
5/5

I can recommend Bigmac safari. The guide, Ben was very kind and helpful. Always on time and we got to see a lit of beautiful animals. He had a huge amount of knowledge about the animals and the area. And he was a very skilles driver too

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 52
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 2
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