Reviews

Sort By: Date Most Helpful Rating 31-40 of 62 Reviews
Denis Singery Family   –  
France FR
Visited: August 2022 Reviewed: May 5, 2023

Email Denis Singery Family  |  65+ years of age  |  Experience level: over 5 safaris

Terrific
5/5

Excellent experience, the accomodation was very comfortable, the food was good and the staff were marvellous.

Joerg Buschek   –  
Germany DE
Visited: February 2023 Reviewed: Feb 28, 2023

Email Joerg Buschek  |  50-65 years of age  |  Experience level: 2-5 safaris

All was
5/5

Perfect organisation. All trips as confirmed. Good meals and perfect transport.

Wei Quan   –  
United States US
Visited: January 2023 Reviewed: Jan 26, 2023

Email Wei Quan  |  20-35 years of age  |  Experience level: first safari

Good, very accurate on tour description
5/5

Great experience, lodging accomodations were excellent and the service was good. Drivers were excellent. I saw all the animals I wanted to see including the big 5

Monica   –  
Germany DE
Visited: November 2022 Reviewed: Dec 14, 2022

Email Monica  |  35-50 years of age  |  Experience level: first safari

Great Experience
4/5

The organization, travel and accommodation were great. The food in the accommodation was very tasty. The accommodation was very nice and we felt comfortable. The safaris were great. Thank you.

Jihye Shin   –  
South Korea KR
Visited: November 2022 Reviewed: Dec 7, 2022

Email Jihye Shin  |  35-50 years of age  |  Experience level: first safari

Exellent safari tour
5/5

Everything was well organized.
1. Transportation was wrll organized and very punture.
2. Accommodation was reasonable;Good food and kind staff. But you should take your hair dryer.
3. Safari tour was well organized but panorama tour is not recommended if you are take this tour in rainy season.

Bodo Stoeber   –  
Germany DE
Visited: October 2022 Reviewed: Dec 3, 2022

Email Bodo Stoeber  |  50-65 years of age  |  Experience level: first safari

Incredibale and exciting journey
4/5

The operators was always available and response soon. Take also care about any idea fron us and was passioned whne we changed our shedule again. They make excellent proposal and suggestions to make the joureny even more excided. The one remark are in regards the price transparence and arguments about it. But in general the package was so good that we choosed it.

Reply from The Mzansi Experience
Reply from The Mzansi Experience
Posted on Dec 5, 2022

Hi Bodo,

I am extremely glad your tour worked out so well. I was quite a bit of options we had to look at, with some changes along the way - but we were happy that we could tailor-make a package suiting your specific needs. With all the changes, additions, removing of options and looking at different packages, I am aware that keeping thread of the package costs might have become confusing. However, when you decided on the final package - I did confirm to you that pricing was correct as Cailyn calculated - and still offered additional discount. the package, as you know after your magnificent experience, is brilliant value for money.

I am glad that your experience far surpassed any small qualm you might have had in the process.

Warm greetings,
Leon & Team

Harry   –  
Canada CA
Visited: November 2022 Reviewed: Nov 8, 2022

Email Harry  |  35-50 years of age  |  Experience level: over 5 safaris

Good tour with a couple caveats
4/5

Good tour with responsive staff. Boteti camp provides a nice winderness feel with comfortable tented rooms and washrooms. Caveat is that Moremi Game Reserve is 2.5 hours away (one way), which we overlooked when booking (our fault). When booking, know that your safari day will be tiring because you have to leave at 5 am.

Reply from The Mzansi Experience
Reply from The Mzansi Experience
Posted on Dec 5, 2022

Hi Harry,

Thank you for your review. Botswana is a very expansive area, sometimes not with long distances to cover but road conditions taking up a lot of time too! We are however pleased that you had a good time while staying with us.

Warm regards,
Leon & Team

Thomas   –  
Netherlands NL
Visited: November 2022 Reviewed: Nov 8, 2022

Email Thomas  |  20-35 years of age  |  Experience level: first safari

Well organised but overpriced
4/5

We had an overall great experience with Mzansi. Our stay at Boteti river lodge was great and the activities were nice. The food was likewise good and the staff friendly, but considering we weren’t even 48 hours there, the price was simply too high for Botswana.

Reply from The Mzansi Experience
Reply from The Mzansi Experience
Posted on Dec 5, 2022

Hi Thomas,

Thank you for your review and we are glad that you enjoyed the experience. For a 3-Day & 2-night package, compared to what is available in the same area - our pricing (for international guests) is very competitive, and level of amenities offered much higher.

We have done our research quite well on this - but still appreciate your input.

Kind regards,
Leon Steyn
Managing Director

Kelsey Harris   –  
United States US
Visited: September 2022 Reviewed: Oct 18, 2022

Email Kelsey Harris  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Kelsey Harris and not that of SafariBookings.
Overall I enjoyed my safari, however, I probably wouldn't book this particular tour again.
3/5

This safari package is more budget-friendly than other options, so please keep that in mind as you read about my experience. The lodge was supposed to have WiFi, but the WiFi was broken or there were WiFi issues during my the entire stay. So no WiFi for 5 days, despite it being promised which was a huge disappointment and very inconvenient. The food at the lodge was mediocre at best, with several menu options being unavailable for the entirety of my 5-day stay which was another bummer. I also had issues with hot water in my room, and I really didn't have a decent hot shower (with consistent hot water) for my entire stay, despite talking with the staff there and claiming to have addressed the problem; even when I did have hot water, the water temperature was extremely inconsistent, and the water would go from scalding, burning hot to freezing cold. Again, this safari package was reasonably priced for the excursions included, so I didn't go into my experience expecting luxury. However, the issues mentioned above did have a negative impact overall on my view of the lodge itself. The safari itself was extremely memorable and mostly wonderful, full of memories I'll cherish for a lifetime!

Reply from The Mzansi Experience
Reply from The Mzansi Experience
Posted on Oct 18, 2022

Hi Kelsey,

Thank you for the review. I am glad to read that you had a great time on safari and have great memories of your time spent with us.

I am really sorry to hear about your disappointing experience with some components of your tour. However, I wish you let us know about this right away to address. I understand that you spoke to the lodge staff, but in our Terms and Conditions it does say that you must reported it to us within 24 hours if not fixed, so that we can address the problems and get a solution right away. Sadly, we never got any messages, email or call from you during you stay - we certainly wish we had the opportunity to address these problems as they happened.

I trust that your overall experience was pleasant, and if you ever return to South Africa then please let me know so I can arrange something special for you.

Kind regards,
Leon Steyn
Mzansi Experience

Cookie Naidoo   –  
South Africa ZA
Visited: September 2022 Reviewed: Oct 13, 2022

Email Cookie Naidoo  |  50-65 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Cookie Naidoo and not that of SafariBookings.
No customer relationship
3/5

As usual, I was extremely busy prior to my travel so did not have the time to check what the requirements were for entering Botswana. The tour operator should have had the foresight to inform me of the requirements. We are fully vaccinated but did not realize that we had to print or produce our vaccination certificate at the airport. We had to pay R2000 to get our PCR tests done prior to travel. This added expense could have been avoided had the tour operator taken the time to inform us of this.

Reply from The Mzansi Experience
Reply from The Mzansi Experience
Posted on Oct 13, 2022

Hi Cookie,

Thank you for taking the time for the review.

On the itinerary provided during the quoting process and in our Terms and Conditions it clearly states that Visa and Entry Requirements is the responsibility of the guest. We deal with guests all over the world and the requirements for visas or entry differ greatly. Therefore, while I understand your dismay at the situation - we were very clear in our documentation and Terms that it is your responsibility.

Please refer to section 6 on this link: https://www.mzansi.travel/terms-and-conditions/

SafariBookings also clearly states that all bookings are bound to our Terms, and a link is provided to the same page as above.

It is unfortunate that this negatively affected your experience. We can however not be held responsible for your oversight in this regard.

Kind regards,
Leon Steyn
Managing Director - Mzansi Experience

Average User Rating
4.8/5
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  • The tours offered by The Mzansi Experience are subject to their terms & conditions