GENERAL TERMS & CONDITIONS
Welcome to Eco-Path Adventures Limited. We are committed to providing you with an unforgettable adventure experience in Kenya. To ensure clarity and transparency, please read our General Terms & Conditions carefully before making reservation
BOOKING PROCESS
A booking is confirmed once we receive the agreed deposit payment (30-50%).
All bookings are subject to availability at the time of reservation.
All booking to be done on official company’s communication channels
PAYMENT TERMS
Deposit Payment
30-50% deposit is required to secure your booking.
For special activities like balloon safaris, or park permits, a 100% non-refundable payment is required at the time of booking.
Final Payment
The balance must be paid days before the safari start date.
If booking within 30 days of departure, full payment is required at the time of booking.
Prices
Prices include all expenses as outlined in the itineraries
Payments
All safaris must be fully paid before the commencement of the safari. All travelers must pay their deposits and balances only to the authorized company accounts; any payment out of these accounts must be authorized in writing and approved by the company management via official company communication channels. The company will not be liable to payments, offers and agreements outside the official accounts by persons other than the company directors. Company currency exchange rates apply at all time
Payment Methods
We offer flexible payment options:
Bank Transfer (All bank charges to be covered by the sender)
Credit/Debit Cards (Subject to processing fee to be covered by the sender)
Mobile Money (M-Pesa)
Online payment (Pesapal)
CANCELLATION, POSTPONEMENT & REFUND POLICY
In case a client wishes to cancel or postponed their booking, the following cancellation & postponement policies shall apply;
Domestic/Resident travelers
2 weeks before date of travel - 100% refund less transaction charges
less than 2 weeks before date of travel - 50% refund less transaction charges
No show and less than 1 week before date of travel - No refund.
* and as per below notes on peak seasons, flight/SGR and other. *
International travelers
1 month before date of travel - 100% refund less transaction charges
2 Weeks to the date of travel - 50% refund less transaction charges
Less than 2 weeks and No show - No refund
* and as per below notes on peak seasons, flight/SGR and other*
Peak Seasons: Bookings made for peak seasons (or duration where availability will be considered as scarce) and whereas the company will have already made down payment to reserve transport, accommodation and any other costs, the 3rd party - hotel/lodge policies and transport car hire policies will apply accordingly and clients who seek refunds will be refunded as per these policies.
Flights/Sgr Train Tickets: Bookings inclusive of flight/SGR made in advance whereas the company will have already paid for the tickets, in case of cancellation the 3rd party flight/SGR policies will apply and clients who seek refunds will be refunded as per these policies.
Other: Cancellation and postponements forced by matters beyond individual human capacity such as government restrictions and regulation, outbreak of diseases, war and any other thing will be treated as special cases case by case and accordingly to reservations already made.
Refunds: Once the refund amount is calculated and agreed as per applicable cancellation policies, the refund process will be initiated and can take up to a maximum of 60 working days – however we will strive to refund as soon as possible.
Credits: All canceled bookings and postponed Bookings that will be agreed to be kept as credit, will be valid for up to 1 year or as per the period agreed and in accordance to the 3rd party policies on credit ( hotels, transport etc) where applicable. Clients must be issued with a credit note indicating the agreed credit timelines and details. All Payments made and bookings canceled or postponed without agreed credit timeline will be valid for 3 months after which the credit will be deemed to have expired. Credit notes cannot be redeemed as cash neither can it be transferred to other company guests by the company unless on prior agreement
ACCEPTANCE OF TERMS
By booking with Eco-Path Adventures, you confirm that you have read, understood, and agreed to these General Terms & Conditions.
