Onsmara Magical Safaris

ONSMARA MAGICAL SAFARIS
TERMS & CONDITIONS



These Terms & Conditions apply to all safari, tour, accommodation, transportation, and travel services booked through **Onsmara Magical Safaris** (“Onsmara Magical Safaris,” “we,” “us,” or “our”). By making a booking or paying a deposit, the client (“you” or “the traveler”) acknowledges and agrees to these Terms & Conditions.

### 1. BOOKING & CONFIRMATION

A booking is considered confirmed only after:

* We have received the required deposit or full payment, as applicable; and
* Availability has been confirmed by the relevant hotels, lodges, camps, airlines, transport providers, or other suppliers.

A quotation or itinerary provided before confirmation is subject to availability and may change until the booking is secured.

We reserve the right to amend arrangements where necessary due to availability, operational requirements, or circumstances beyond our control.

### 2. PAYMENT TERMS

Unless otherwise stated in the quotation or invoice:

* A deposit may be required to secure accommodation, transportation, activities, or other travel services.
* The remaining balance must be paid by the deadline specified on the invoice or booking confirmation.
* Bookings made close to the travel date may require full payment at the time of confirmation.
* A booking is not guaranteed until the required payment has been received and the relevant suppliers have confirmed the services.

Any bank charges, payment processing fees, currency conversion charges, or transfer costs applicable to the payment may be payable by the client.

### 3. PRICES & QUOTATIONS

All prices are quoted in the currency stated on the quotation or invoice.

Prices are based on the information available at the time of quotation and may change before confirmation due to accommodation availability, supplier rate changes, government taxes or levies, park and conservation fees, fuel or transportation costs, exchange-rate fluctuations, or other supplier-related charges.

Once a booking has been confirmed and paid for, the applicable price will generally remain fixed unless additional costs arise from changes requested by the client or circumstances beyond our control.

### 4. ITINERARY CHANGES

We make every reasonable effort to operate trips according to the confirmed itinerary. However, the order of activities, accommodation, routes, transportation, or other arrangements may occasionally need to be changed because of weather, road conditions, wildlife conditions, supplier availability, government regulations, safety considerations, or other circumstances beyond our control.

Where a booked hotel, lodge, camp, activity, or service becomes unavailable, we will make reasonable efforts to arrange a suitable alternative of comparable standard.

### 5. CANCELLATION BY THE CLIENT

Cancellation charges depend on the cancellation policy of the individual suppliers involved in the booking.

Because accommodation providers, airlines, parks, camps, lodges, and other suppliers may have different cancellation policies, the applicable cancellation terms will be communicated to the client where possible at the time of booking.

Any non-refundable amounts paid to suppliers may not be recoverable.

Where a refund is applicable, Onsmara Magical Safaris may deduct any non-refundable supplier charges, bank charges, administrative costs, and other applicable fees before processing the refund.

### 6. CANCELLATION OR CHANGES BY ONSMARA MAGICAL SAFARIS

Onsmara Magical Safaris reserves the right to cancel, modify, postpone, or alter a booking where circumstances make it necessary or where the services can no longer reasonably be provided.

In such circumstances, we will make reasonable efforts to offer an alternative arrangement or, where applicable, a refund in accordance with the amounts recoverable from the relevant suppliers.

Our liability shall not extend to costs arising from services booked independently by the client, including flights, accommodation, activities, transfers, or other arrangements not booked through Onsmara Magical Safaris.

### 7. TRAVEL DOCUMENTS

It is the responsibility of the traveler to ensure that they possess valid passports, visas and entry permits, travel insurance, vaccination certificates where required, yellow fever certificates where applicable, and any other documents required by the destination country.

Onsmara Magical Safaris may provide general guidance regarding travel documentation but is not responsible for a traveler being denied boarding or entry because of incomplete, invalid, or incorrect documentation.

### 8. TRAVEL INSURANCE

Travel insurance is strongly recommended for all travelers.

Insurance should, where appropriate, cover medical expenses, emergency evacuation, trip cancellation, baggage loss or delay, personal liability, and other travel-related risks.

Onsmara Magical Safaris shall not be responsible for losses that could reasonably have been covered by appropriate travel insurance.

### 9. HEALTH & FITNESS

Travelers are responsible for informing us of any relevant dietary requirements, mobility requirements, allergies, or other special arrangements that may affect the provision of travel services.

Travelers should seek appropriate medical advice before traveling where necessary, particularly for safari destinations, remote areas, or activities involving physical exertion.

### 10. SAFETY & WILDLIFE

Safari activities take place in natural environments and involve inherent risks.

Wild animals are unpredictable, and sightings cannot be guaranteed. Travelers must follow the instructions of their safari guide, driver, accommodation staff, and other authorized personnel at all times.

Onsmara Magical Safaris shall not be liable for injuries, losses, or damages arising from a traveler's failure to follow reasonable safety instructions.

### 11. ACCOMMODATION

Accommodation is subject to availability and supplier confirmation.

Room types, meal plans, facilities, check-in times, check-out times, and other accommodation conditions are determined by the individual property.

Where a particular property becomes unavailable, we may arrange alternative accommodation of a similar standard, subject to availability.

Special requests such as specific room locations, connecting rooms, early check-in, late check-out, or particular views are requests only and cannot be guaranteed unless expressly confirmed.

### 12. TRANSPORTATION

Transportation is provided through third-party transport operators, airlines, or other service providers where applicable.

Vehicle type may vary depending on availability, road conditions, destination, group size, and operational requirements.

Travel times provided in itineraries are estimates and may be affected by traffic, weather, road conditions, border procedures, wildlife encounters, or other circumstances.

### 13. FLIGHTS

Where flights are included in a package, they are subject to the terms and conditions of the relevant airline.

Flight schedules, baggage allowances, seat assignments, and other airline conditions are controlled by the airline.

Onsmara Magical Safaris is not responsible for airline delays, cancellations, missed connections, baggage problems, or schedule changes beyond our control.

### 14. PARK & CONSERVATION FEES

National park, reserve, conservation, and other destination fees are subject to the rules and rates established by the relevant authorities or conservation areas.

Any increase in such fees after quotation or booking may be payable by the traveler where applicable.

### 15. SPECIAL REQUESTS

Clients should communicate special requests at the time of booking, including dietary requirements, celebrations, honeymoon arrangements, room preferences, mobility requirements, child-related requirements, and other special arrangements.

We will make reasonable efforts to communicate these requests to the relevant suppliers but cannot guarantee them unless expressly confirmed.

### 16. CHILDREN

Child policies, ages, room arrangements, meal charges, park fees, and applicable discounts vary between properties and destinations.

The client must provide accurate information regarding the ages of all children traveling.

Any additional charges resulting from incorrect information may be payable by the client.

### 17. PERSONAL BELONGINGS

Travelers are responsible for their personal belongings, valuables, passports, money, electronics, and luggage throughout the trip.

Onsmara Magical Safaris is not responsible for loss, theft, or damage to personal property except where liability is imposed by applicable law.

### 18. CLIENT CONDUCT

Travelers are expected to behave respectfully toward guides, drivers, hotel staff, local communities, wildlife, fellow travelers, and the environment.

Onsmara Magical Safaris reserves the right to terminate services for a traveler whose behavior is dangerous, abusive, disruptive, unlawful, or materially affects the safety or enjoyment of others.

No refund may be provided for services forfeited as a result of such conduct.

### 19. FORCE MAJEURE

Onsmara Magical Safaris shall not be liable for failure or delay in providing services resulting from circumstances beyond our reasonable control, including natural disasters, severe weather, floods, fire, epidemics or pandemics, civil unrest, war or terrorism, government restrictions, border closures, strikes, road closures, political disturbances, airline disruptions, or other unforeseen circumstances.

We will make reasonable efforts to assist clients in rearranging affected travel services where possible.

### 20. THIRD-PARTY SUPPLIERS

Onsmara Magical Safaris may arrange services through independent third-party suppliers, including hotels, lodges, camps, airlines, transport companies, guides, activity operators, and other service providers.

While we carefully select our suppliers, their services are subject to their own terms, conditions, policies, and operational limitations.

### 21. LIABILITY

Onsmara Magical Safaris will exercise reasonable care in arranging the services included in a booking.

However, we shall not be liable for losses, delays, injuries, expenses, damages, or disruptions resulting from circumstances outside our reasonable control or from the acts or omissions of independent suppliers, except where liability cannot legally be excluded.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

### 22. COMPLAINTS

If a traveler experiences a problem during the trip, they should notify Onsmara Magical Safaris or the relevant service provider as soon as reasonably possible so that we have an opportunity to address the matter while the traveler is still on the trip.

Complaints made after completion of the trip should be submitted in writing within a reasonable period and should include relevant supporting information.

### 23. PASSPORTS, VISAS & BORDER REQUIREMENTS

Travelers are responsible for confirming that they meet all entry, transit, passport, visa, immigration, health, and customs requirements applicable to their journey.

Requirements may change, and travelers should verify current requirements with the relevant authorities before departure.

### 24. DATA & PRIVACY

Onsmara Magical Safaris may collect and process personal information necessary to provide travel services, including names, contact information, passport details, travel dates, accommodation requirements, and other booking information.

Such information may be shared with relevant suppliers where necessary to fulfill the booking.

We will handle personal information in accordance with applicable data-protection laws and our privacy practices.

### 25. PHOTOGRAPHY & MARKETING

Where appropriate, Onsmara Magical Safaris may use photographs or testimonials provided voluntarily by clients for promotional purposes, unless the client has expressly requested otherwise.

No personal information will be intentionally used for marketing purposes contrary to applicable privacy requirements.

26. AMENDMENTS TO BOOKINGS

Requests to change travel dates, accommodation, number of travelers, room types, activities, transportation, or other services may result in additional charges.

Changes are subject to availability and the cancellation/change policies of the relevant suppliers.

27. GOVERNING LAW

These Terms & Conditions shall be governed by the applicable laws of **Kenya**, unless otherwise required by applicable law.

Any dispute should first be addressed through good-faith discussions between the parties. Where a dispute cannot be resolved amicably, the parties may pursue the appropriate legal or dispute-resolution process available under applicable law.

28. ACCEPTANCE OF TERMS

By making a booking, paying a deposit or balance, or otherwise confirming travel arrangements with Onsmara Magical Safaris, the client confirms that they have read, understood, and accepted these Terms & Conditions