Sort By: Date Most Helpful 21-30 of 55 Reviews
jeffrey roberts   –  
United States US
Visited: May 2022 Reviewed: May 25, 2022

Email jeffrey roberts  |  50-65 years of age  |  Experience level: first safari

Wow just awesome, great advice, everything went perfectly.....

We originally booked this tour in 2018, so with everything going on, we had to cancel and move it twice. Each time, we had the same rooms and hotels. I was extremely impressed with the hotels B&B's on the garden route. It seemed like each was better than the next, each detail was taken care of. The Safari at Tau game lodge was also perfect. We have the family suite so we had a common living room with our friends which worked out great. I would certainly use east cape tours again. They were available while we were on the road and got back to us quickly when we had questions and provided good timely answers. they were very helpful.

Julia   –  
United States US
Visited: April 2022 Reviewed: May 1, 2022

Email Julia  |  50-65 years of age  |  Experience level: first safari

Professional in every way

Cearl was our tour operator. After interviewing us, she went about organizing the perfect trip. We were supposed to go 4/2020 and we subsequently had to reschedule the trip 3 more times before we went this year. She canceled and rebooked this long trip for us each time professionally and patiently. We even changed the itinerary once. This was a fantastic trip, exceeding our expectations. At the end, we tested positive for Covid ( we had no symptoms) and could not fly back to the USA. We found out late in the evening of our last night. I emailed Cearl and she was on the spot, explaining the next step and setting us up to quarantine in a wonderful place. It is so important to have a good tour operator. Also, we are thankful we got travel insurance.

Clarissa   –  
United Kingdom UK
Visited: March 2022 Reviewed: Mar 14, 2022

Email Clarissa  |  65+ years of age  |  Experience level: over 5 safaris

Efficient and very thorough organisation and personnel

Excellent service and nothing is too much trouble. Would definitely use them again

Norma   –  
United States US
Visited: November 2021 Reviewed: Nov 11, 2021

Email Norma  |  65+ years of age  |  Experience level: first safari

She demonstrated excellent attention to details and interest in our comfort and happiness.

Our trip to South Africa was broken into three segments. First of all we toured Johannesburg with a guide, Thabang (Moreafrica Tours) and enjoyed visiting the Capitol Hill and the prison which has been upgraded to a museum for persons who were held illegally for political crimes. We then toured the Nelson Mandela home and museum. Our guide was knowledgeable and friendly. He took us to Soweto and we were able to actually go in the homes of some of the very poor people living there in the projects. We visited a daycare and it was heart wrenching.
The second segment of our trip took us to Embali Lodge where we experienced fantastic food and exciting Safari adventures each day we were there. The accommodations were luxurious and the staff was very attentive. Our guide, Moshe was well educated and a great communicator.
The final segment of our trip took us to Nkorho Lodge which was equally luxurious and also a very accommodating staff. Our food there was wonderful and we experienced the outdoor baumer dining by bon-fire and candlelight.
We again saw many animals on every single safari trip. We saw hundreds of elephants and nearly a 100 lions as well as many leopards, zebras, rhinos, hippos, Giraffe, monkeys, water buffalo, wildebeest, wild dogs, hyena, impala, and various other deer like animals. It was quite thrilling to see so many animals living in their natural habitat. We never felt threatened and we had outstanding guides and trackers each time we entered the bush. Our guide was Peter and our tracker was Chris. They were warm, welcoming and very eager to please.

Jim Hooper   –  
United States US
Visited: June 2020 Reviewed: Oct 30, 2020

Email Jim Hooper  |  50-65 years of age  |  Experience level: 2-5 safaris

East Cape Tours so helpful in difficult circumstances.

I booked a multi centre trip which we unfortunately had to postpone due to Covid, Lynn helped us promptly to rebook the entire trip for next year, there was no additional cost and nothing was too much trouble, I highly recommend them.

Really looking forward to it, I am desperately in need of a vacation.

Patrick Goodwin   –  
United Kingdom UK
Visited: October 2020 Reviewed: Oct 12, 2020

Email Patrick Goodwin  |  50-65 years of age  |  Experience level: 2-5 safaris

Trip Ended Up a Massive Success Despite Covid Delaying It Nearly 3 Years

"After some initial issues around Covid rules the CEO, Colin made contact with us and very kindly allowed us to change our trip , as it turned out a number of times, due to the changing world that we were living in at the time. When we eventually went on our trip to Amakhala in March 2022 (nearly 3 years after our initial booking) the trip was a massive success. We stayed in Leeuwenbosch and loved it. All the staff and our guide were exceptional. Although the weather could have been kinder we saw everything that we wanted and our guide ,Ouboet could not have done any more and was always so cheerful and helpful. I would definitely recommend East Cape Tours and Cearl in particular who was incredibly understanding and patient with our regular changes (Thanks Cearl). It was also really nice to meet Colin in PE and chat properly.

Reply from East Cape Tours
Reply from East Cape Tours
Posted on Oct 29, 2020

I am afraid this has been a very difficult time for everyone in the Travel Industry, ourselves included.

We have been forced to adhere strictly to our terms and conditions that were included on your invoice and confirmation.

Insurance: Please ensure you have adequate travel insurance for the duration of your trip East Cape Tours & Safaris South Africa will not be liable whatsoever for any loss/damage/personal health/ eventualities of war/civil action/act of terrorism/act of God, natural disasters or adverse weather conditions during or resulting from your holiday. We strongly advise passengers to take out insurance covering cancellation, medical expenses, loss of baggage, curtailment and default at the time of booking.

In addition to assisting clients with insurance claims, we have been working with the Department of Tourism and have agreed to postpone bookings without penalty or increased costs until the 15th December 2021 and even some cases to the end of 2022.

We have discussed this, and you will be back in touch in due course with new dates.

Petra   –  
Czech Republic CZ
Visited: December 2019 Reviewed: Feb 6, 2020

Email Petra  |  35-50 years of age  |  Experience level: 2-5 safaris

Great service

In The East Cape Tours we were in touch with Nerine. She was always quick in responses and planned our tours in South Africa customized on our specific needs. We went with East Cape Tours to safari and vineyard tour. Everything went smoothly, all the guides and drivers were always on time as planned and we really enjoyed our stay. The Kariega Homestead was beautiful place with nice people around and amazing food. We can only recommend!

Jenny   –  
United Kingdom UK
Visited: January 2020 Reviewed: Jan 21, 2020

Email Jenny  |  50-65 years of age  |  Experience level: over 5 safaris

A reliable company with conscientious staff who go that extra mile to be flexible.

The staff employed by East Cape (either directly or indirectly) proved to be very reliable, friendly and helpful. It was a pleasure to do business with them. East Cape Tours booked a safari; several transfers and restaurants in both the Eastern Cape and the Cape Town. All proved to be very successful. Shamwari safari at Lobengula lodge was also booked by East Cape Tours. The safari drives were conducted by a single driver/guide and varied from the regular early morning and early evening game drives to a complete day out. The driver/guide was informative, but in my opinion because of having to drive and spot animals at the same time, there is was something lacking in quality of the game drives. It felt at times just like a very bumpy car journey, without the joy of the animals. The accommodation at Lobengula is very good; large rooms with great facilities, however, the service is not of the same high quality. The stay was on an all inclusive basis, however, many of the items included on the menu as all inclusive were not available for the whole period of our stay. On check in it was advised the mini bar would be replenished daily; this was not the case. The service at breakfast was excruciatingly slow and then only partial orders would arrive. Having done many safaris in the past, this one, unfortunately ranked as below average.

Paul   –  
United States US
Visited: March 2019 Reviewed: Jan 13, 2020

Email Paul  |  20-35 years of age  |  Experience level: first safari

Great and professional

I only had 24 hrs to explore and this company made the most of my limited time. Great people and food and very nice lodging. I was a single traveler adding this on to a work trip and the employees and other guests were a good, fun group to be with.

Gabriel Martel   –  
Netherlands NL
Visited: September 2019 Reviewed: Jan 13, 2020

Email Gabriel Martel  |  65+ years of age  |  Experience level: over 5 safaris

Deliver to promise with great and inspiring offers and smooth communication!

Communication through e-mail was very accurate and fast. Friendly professional staff.

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