Part of the team in our office in Nairobi
Explorer Kenya Tours & Travel
- Located In:
- Size:
- 20-50 employees (Founded in 2006)
- Member Of:
- ATTA, KATO & EAWS
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $600 per person per day (USD, excl. int'l flights)
Reviews
US
Email Don | 65+ years of age | Experience level: first safari
Great Safari on the Masai Mara
Overall excellent trip. The staff was quite flexible and made an effort to take us where interesting things and animals were to be found. I had the pleasure of driving with two different drivers and one was more attuned to stopping in good photo spots than the other but both were quite knowledgeable about the area and wildlife.
PL
Email Andrzej | 35-50 years of age | Experience level: first safari
Safari was a great experience, but it could be better with a better service
Contact with the provider was minimal. I had to ask for all the information and all updates.
We were traveling as a family, but in the first lodge we had to stay in 2 rooms located far away from each other and with completely different standard. Our kids get sick during the journey. They had stomach problems. The driver helped us to get to the doctor. He was also sick.
The driver had good knowledge about animals, but sometimes he was lost. Like he was not aware where we stay last night, or how to get to the first lodge in Tsavo West. We had impression that our car was always leaving the parking as last one in the morning and that all other cars were passing us during the journey, so we always had late lunch and were in a hurry. Also, our start from Mombasa should be earlier but we were told to be ready at 8 AM.
Despite of above issue safari was a great experience, but it could be better with a better service.
DE
Email Simon | 20-35 years of age | Experience level: 2-5 safaris
Bad driver did not deliver tour itinerary.
Maybe this experience is idiosyncratic, but our driver was not delivering the booked tour itinerary.
We booked a 3 days Amboseli safari, with a morning game drive on the last day.
The driver refused to deliver the morning game drive even though it was clearly on the itinerary. He also got aggressive ans insulting when we brought up the topic. My conjecture is that the driver wanted to pocket in the entrance fee for the park.
Further, on the way back, driver did not pay toll for expressway in Nairobi, letting us stand in traffic jam for 2 hours and unnecessarily prolonging the journey.
Also the convenience fee they charge on online payments is unreasonable.
Otherwise the service was okay but for the price I would expect differently.
Stay away from this provider.