Reviews

Sort By: Date Most Helpful Rating 71-77 of 77 Reviews
Brian   –  
United States US
Visited: July 2023 Reviewed: Aug 27, 2023

Email Brian  |  65+ years of age  |  Experience level: 2-5 safaris

Jane was very helpful and communicated very well.
5/5

Our safari was delayed three years due to the pandemic. Jane kept in touch and kept us informed. She offered good advice and answered all questions. The trip was well planned but flexible enough to accommodate changing conditions. My only negative was that some of the seat belts did not work.

Shaik Mahabubuzjaman   –  
Bangladesh BD
Visited: November 2017 Reviewed: Dec 24, 2017

Email Shaik Mahabubuzjaman  |  20-35 years of age  |  Experience level: first safari

Excellent Service & Communication ...got more than expectation..
5/5

We took a 6days 5 Nights package with Kenan Travel & Tours covering Masai-Mara,Lake Naivasha,Lake Nakuru & Amboseli.Though it was a short trip but the quality time we had was just amazing.
It was a pleasure knowing one of it’s owner Jane and the wonderful team specially Martin and Naftali, who made the safari experience pleasant and enjoyable. We are truly amazed by the hospitality of the company towards us.

Me and my wife are specially thankful to you Jane for making us so comfortable,and helping us in making decisions in every single step :-)

Thank you for the memories of a lifetime to team Kenan. My best wishes for them.

Trinity B.   –  
Australia AU
Visited: August 2023 Reviewed: Sep 3, 2023

Email Trinity B.  |  50-65 years of age  |  Experience level: first safari

Very helpful agency and excellent tour
5/5

We communicated with Jane for around three months before settling on a final itinerary, and then at the last minute, brought everything forward one month. All our questions and requests were handled promptly and professionally. On the morning of our departure for our safari, Jane met us at our hotel to confirm the final details, ensuring we had no outstanding queries or concerns, and introduced us to our driver Paul.

We visited Massai Mara (Sopa Lodge), Lake Nakuru (Lake Nakuru Lodge) and Amboseli (Amboseli Sopa Lodge). All the accommodations were satisfactory, although Amboseli Sopa was our least favorite. The buffet meals at each location were diverse and would cater to almost any cuisine or diet. With our busy schedule, we never had time to enjoy the other facilities such as pools etc at each location.

On request, Jane also included a hot air balloon ride in the Maasai Mara, which was another incredible experience for us. We had a mini safari with our driver from the pickup point back to the amazing breakfast on the open plains which again, was an unforgettable experience.

Our driver/guide Paul was friendly and helpful and provided a great commentary including different facts about the many birds and animals we were seeing, and constantly reminded us of the names of everything we were seeing.

Although the traffic and roads in Kenya are hectic, from the city to the Parks, we always felt Paul was a safe and skillful driver amongst the chaos.

I have no hesitation in recommending Kenan Travel and Tours based on my experience.

Ada   –  
Australia AU
Visited: September 2023 Reviewed: Sep 22, 2023

Email Ada  |  20-35 years of age  |  Experience level: first safari

Accommodating, prompt, and friendly service
5/5

We booked with Jennifer for a 8 day safari tour in Kenya. Communication via email was easy, prompt, and friendly. Jennifer was happy to help customise our experience, offering multiple accommodation options for each location. Apart from 1 booking issue at one of the hotels, everything went without a hitch. Our driver/guide George was friendly and accommodating, and we felt safe and taken care of the entire time. We had a wonderful time and cannot wait to return to Africa in the future!

JoyMan   –  
Netherlands NL
Visited: August 2016 Reviewed: Oct 15, 2016

Email JoyMan  |  20-35 years of age  |  Experience level: first safari

The ultimate safari experience thanks to a great guide
4/5

Our 6-day safari tour wih Kenan Travel & Yours was wonderful. We left from Diani and visited Ambroseli, Lake Nakuru and Masai Mara. The different accommodations were lovely, although the lodging at Masai Mara did have a more 'mass-production' feel to it due to the amount of guests. What absolutely defined our trip was the great driving and know-how of our driver Bonnie, who did not only know a lot about the wildlife we encountered, but was also very attentive throughout the trip. (5 stars out of 5)

Our one bit of advice would be to renegiotiate the itinerary if it features a midday lunch in Nairobi with one of the office staff members. With Nairobi traffic we strongly advise you to to steer clear of the city on your way from one park to the next (in our case from Lake Nakuru to Masai Mara). You will lose precious time for a potential afternoon game drive; we missed ours (hence the 4 out of 5 instead of 5 out of 5).

Motoi   –  
Japan JP
Visited: August 2018 Reviewed: Sep 17, 2018

Email Motoi  |  35-50 years of age  |  Experience level: 2-5 safaris

Awesome experience in Kenya and Tanzania
5/5

I went to a 7 nights and 8 days tour to Kenya and Tanzania.

Until making a final booking, their staff Geophrey had been so kind and gentle and quick to respond to any question, request from my side.
And also, he had been very patient and never urged me to make a booking soon, which I had experienced often from different company in the past.

Throughout the journey, our experience went beyond expectation. All the drivers we met had been so kind and well experienced.
We watched so many animals including all BIG 5s.

Regarding accommodation, it was a good mixture of uncivilized nature and modern lodge, hotel.
I mean, we stayed some nights in a tented camp where we didn't have enough hot water electricity and wifi, (which is sometimes good) and some nights in civilized lodge and hotel.

Unfortunately, we lost our smart phone in one camp but the driver and all the camp staffs were so kind to try to find that.
It didn't come out eventually however, we didn't feel sad because of their graciousness.

Hope to come back someday in the future.

Henrique   –  
Portugal PT
Visited: June 2023 Reviewed: Jul 14, 2023

Email Henrique  |  35-50 years of age  |  Experience level: first safari

Wonderful experience
5/5

My wife had wanted to do a safari for a long time. Kenya and Tanzania were our top choices. As we had no experience with Sub-Saharan Africa, I was inclined to have a travel agency based in my home country (Portugal) take care of everything. However, browsing online, I came across Kenan Travel & Tours. Their reviews were excellent, and their “7 Days Masai Mara, Serengeti, Ngorongoro, Amboseli” tour sounded tailor-made for us (the price sounded fair enough too). Not going with a home-based travel agency would entail booking flights, taking care of visas and health preparations, etc, on our own, but we were hoping a local tour operator would provide a more authentic experience. We are more than pleased with the results.
My exploratory contacts were met with prompt and clear responses from Jennifer, who reliably and competently took care of things. There was plenty of opportunity for customising our trip. Besides a private 4x4 and accommodation in Nairobi for our first night, we requested a French-speaking driver/guide and a balloon safari.
On arrival, we were met by Jennifer and a driver, who drove us to our hotel in Nairobi. The next day, Jane came to see us for a relaxed and informative briefing about what was to come and left us in the great care of our first driver/guide. From then on, despite our itinerary involving travelling hundreds of kilometres in sometimes very remote areas, crossing dozens of villages and small towns, entering four national reserves, crossing borders twice, and switching guides twice, everything went according to plan.
Not only were the safari experiences as phenomenal as we were expecting – we got to see hundreds of wild animals, including the big five, roaming around freely in stunning settings (at times lions and elephants just a few steps from us) –, but the road trips between reserves proved awe-inspiring experiences in themselves. Most of the landscapes were literally breathtaking. The lodges, especially in Tanzania (Tortilis group), added much to the experience.
Our three drivers/guides – Julius (Kenya), Hassan (Tanzania) and Samuel (Kenya) – were top-notch in terms of expertise and professionalism, remarkably proficient in French (and English, and even Spanish), as well as caring and willing to cater to our every need and request. Julius provided an unforgettable introduction to the world of safaris. Afterwards, we grew especially fond of Hassan, the brilliant driver/guide with whom we spent more time and experienced the most amazing highlights of our trip. The 4x4s – one for Kenya and one for Tanzania – were in impeccable condition and proved perfect for all purposes.
All in all, this trip exceeded our best expectations. If we return to East Africa, we will not hesitate to resort to Kenan Travel & Tours services again.

Average User Rating
4.9/5
Rating Breakdown
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