Reviews

Sort By: Date Most Helpful 51-60 of 301 Reviews
Amanda   –  
United States US
Visited: April 2024 Reviewed: Apr 22, 2024

Email Amanda  |  35-50 years of age

I had a fantastic experience - superior communication, top quality choices, and reliable service.
5/5

I recently worked with Ute Sonnenberg at Roho Ya Chui for an adventure trip in Cape Town, South Africa and I highly recommend her. I had a list of activities my nephew and I wanted to do and Ute expertly selected quality, reliable companies for our activities. She also arranged a great hotel and transportation for everything. She was very communicative before and during our trip. Also, during our trip when one of our activities needed to be rescheduled a few times due to weather (paragliding can be hit or miss based on the weather), Ute went above and beyond keeping us informed, working with the company to get us rescheduled, and suggesting alternative activities when paragliding was rescheduled. She was tremendous and the trip was well organized and everything went smoothly! I’ll also note I worked with Ute before on a safari trip in 2017 which was also a fantastic experience, so as a repeat customer I highly recommend Ute Sonnenberg and Royo Ya Chui.

Wendy & Mike Pierce   –  
United States US
Visited: November 2023 Reviewed: Dec 11, 2023

Email Wendy & Mike Pierce  |  50-65 years of age  |  Experience level: first safari

Ute was the epitome of organization and communication during the planning and time of our travels.
5/5

Ute created the perfect trip for our first time in Africa. The variety of camps gave us the opportunity to experience 3 areas with many different animals, cultures and styles of lodgings. She was so organized and detail oriented and always responded to our questions in a timely manner. Her constant communication with us during our safari was helpful and reassuring. The Staff at all the camps were outstanding and made our trip that more enjoyable. We felt the value of what we spent on our trip was fair and we felt we got everything we expected and more. My husband and I were not with a group, but we felt included with the other guests at the camps. We extended for five days in Cape Town and Ute booked us at a lovely boutique hotel which was in a perfect location. She organized 2-day tours for us-one to the Winelands and the other to the Cape of Good Hope with excellent guides. She also booked us in several wonderful restaurants in Cape Town and provided ideas for other sites to tour on our own in the city. We look forward to booking our next African adventure with Ute and Roho Y Chui!

Amy & Paul   –  
United States US
Visited: September 2023 Reviewed: Oct 12, 2023

Email Amy & Paul  |  50-65 years of age  |  Experience level: first safari

Our tour exceeded our expectations! Ute did an exceptional job planning our 18-day trip!
5/5

Ute did an exceptional job listening to our preferences, offering options and explaining the differences. We provided a budget and her options fell at the lower end of our budget, so we were able to tweak some choices and still stay within budget. We booked a year in advance and Ute continued to provide advice and support to us throughout the entire planning process and while we were on our trip. The apps she provided educated us on vaccine requirements, tip recommendations, Visa requirements as well as a downloadable itinerary with all details needed during travel. We knew if we had any questions or concerns, she would be there to assist us, even on a Sunday!
Every part of the vacation was planned for a beautiful experience and executed with perfection. The camps and safaris we experienced were incredible. The teams working at the locations could not have been more helpful, sincere and accommodating. The countries we visited were so beautiful. The animals we saw and the information we learned from our guides exceeded our expectations. We truly felt like we had the best of the best at every place we visited. We highly recommend Roho Ya Chui and Ute for planning your vacation!

Paula and Mark   –  
United States US
Visited: August 2023 Reviewed: Sep 6, 2023

Email Paula and Mark  |  65+ years of age  |  Experience level: 2-5 safaris

Highly Recommend Family Trip of a Lifetime Great Service/Value/ Knowledge
5/5

We worked with Ute Sonnenberg as our contact and she is amazing! Very knowledgeable about the different locations/parks/conservancies.
We traveled as a family group of 10 and everyone loved everything we did. Ute was great replying to all of our questions and she was very fast getting back to us
Once we arrived in Kenya her people on the ground were very efficient and coordinated.
We Checked out several tour operators and Ute/Roho provided better value for an identical itinerary.
Two of us continued to Zanzibar and we were equally pleased with our accommodations, tours and how she helped structure our time.

Michael   –  
United States US
Visited: July 2023 Reviewed: Aug 7, 2023

Email Michael  |  50-65 years of age  |  Experience level: 2-5 safaris

Professional and responsive with a personal approach.
5/5

Roho Ya Chui did a fantastic job of arranging our holiday and were very easy to work with. Ute was always accessible and very responsive during the planning, pre-trip preparation, and during our travels when I had a couple questions. She provided great professional service with a very personal approach. Each leg of our travel, border crossing, and transfer was arranged and fulfilled. I would recommend Ute and Roho Ya Chui to arrange travel to anyone seeking holiday in Africa. We were already in Africa so our trip began at the airport in Livingstone at Victoria Falls, She arranged our transport and hotel. We also traveled to the Okavango Delta staying at Kanana for three nights. It was luxury in the bush. Had a very memorable holiday with no hiccups. Thanks Ute!

Jirina   –  
Czech Republic CZ
Visited: July 2023 Reviewed: Aug 7, 2023

Email Jirina  |  50-65 years of age  |  Experience level: 2-5 safaris

Perfect service and perfect safari!
5/5

We have now been on three safari trips to South Africa - all planned and organised by Ute from Roho Ya Chui. Each time, Ute has planned a wonderful safari trip for us, catering to our priorities and preferences. Ute's expertise and first hand experience proves invaluable in providing for an amazing experience and her personalised approach, answering all our questions and many emails patiently, made the planning exciting and effortless. Whilst on the trip, we feel safe knowing Ute is easily reachable should we have any questions or concerns (which has never happened!). For the third time now, we have had amazing sightings, seeing the Big 5 more times than we can count.
I would recommend Ute and Roho Ya Chui to everyone!

Celeste   –  
United States US
Visited: September 2022 Reviewed: Oct 13, 2022

Email Celeste  |  50-65 years of age  |  Experience level: first safari

Magical African Safari
5/5

Ute was exceptional to work with throughout the planning then postponement of our trip due to the pandemic then reschedule. She kept us very well informed and helped us make educated decisions on how to proceed during this unprecedented time. Although there is a great time difference between the US and Johannesburg, Ute always responded to emails immediately. Ute delivered the exact experience we were seeking. We could not have asked for anything better!

Jhoomar   –  
India IN
Visited: August 2022 Reviewed: Sep 4, 2022

Email Jhoomar

Helpful and efficient
5/5

This was a family reunion that was delayed by 2 years due to Covid. In spite of repeated postponements of this trip, Ute was very helpful in making all the bookings and provided great travel tips to us. The trip was a smooth, wonderful experience and we truly enjoyed every moment of it! Thank you!

Tobias   –  
Switzerland CH
Visited: August 2022 Reviewed: Aug 25, 2022

Email Tobias  |  50-65 years of age  |  Experience level: first safari

Ute picked the best locations, organised well and was always available.
5/5

Every location that Ute picked for us was different and had outstanding qualities. In Tortillas Elewana lodge in Amboselli we enjoyed to be able to roam freely and the friendliness of the mgmt and food quality were incredible. In Elephant Pepper lodge in Masai Mara we had incredible game sights and the breakfast at the Mara river is unforgettable. Nimali Lodge in North Serengeti had an incredible architecture and the most luxurious housing. Less luxurious is also ok but we enjoyed it while it lasted :). The Highland lodge off Ngorongoro has this incredible view, delicious food and incredibly friendly staff. Treetops in Tarangire has the water pond where lots of elephants, waterbucks, zebras, buffalos where right in front of you at the breakfast table. Elephants that come and drink from the pool just meters away are an unforgettable experience! THANKS we had a truly amazing trip!

Kristina   –  
United Kingdom UK
Visited: June 2022 Reviewed: Jul 7, 2022

Email Kristina  |  20-35 years of age  |  Experience level: 2-5 safaris

Wonderful and super trustworthy: if I could give more than 5 stars I absolutely would.
5/5

We had originally booked the trip before COVID-19 and then found ourselves rebooking over several years until we finally made it. Ute had our backs all the way, suggested amazing alternative destinations, helped us book everything we needed. Her advice was invaluable and knowing that she was there, always available in the background, even during our trip, meant we could absolutely enjoy our amazing trip, even though our airline had lost a bag and we had no mobile phone signal in the bush. We enjoyed every single stop of the trip, had quick, efficient transfers that were always on time, between destinations and could not have been happier. We intend to travel to South Africa again in the near future, and we know who to turn to :)

We warmly recommend Roho Ya Chui travel agency, if you want to travel with total peace of mind knowing that you are going to the best places, with the best agent at your side if you need assistance.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 301
  • 4 star 9
  • 3 star 1
  • 2 star 0
  • 1 star 0
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