The Parks Adventure Ltd Squad
Parks Adventure
- Located In:
- Size:
- 20-50 employees (Founded in 2001)
- Member Of:
- Tanzania Association of Tour Operators
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $180 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
IT
Email Alice | 20-35 years of age | Experience level: first safari
Complete Communication Failure
I booked a 4-day safari for 2 people ($2,000) with Park Adventure. After just 4 hours of jeep, I experienced a severe medical crisis that left me unable to move or continue. I had to stop at a lodge – the safari was over.
While the agency covered my accommodation during those days, I requested a partial refund for unused costs (meals, guides, activities). They simply ignored me. Complete ghosting. No response. No attempt to address a serious medical situation.
I don't expect refunds per their policy, but professional agencies communicate and show basic respect when something goes wrong. Park Adventure chose silence instead.
They received $2,000 and provided nothing. Don't expect support if problems arise.
Not recommended.
IT
Email Pietro | 20-35 years of age | Experience level: first safari
No customer care and support in major health Emergency
I booked a 4-day safari with Park Adventure for two people, paying $2,000 in total. Unfortunately, after only about 4 hours in the jeep, my girlfriend had a serious medical emergency and was unable to continue. We had to stop immediately and end the trip before we had even had the chance to visit a single park.
To their credit, Park Adventure covered our accommodation while we dealt with the situation and helped arrange for my girlfriend to return home safely. However, we ultimately did not spend a single minute inside a national park or actually experience the safari we had paid for.
Once things were more under control, we contacted the agency to ask whether a partial refund for the unused, non-prepaid services could be considered. Their response was extremely disappointing. They completely ignored us for several days, then eventually told us they were looking into the matter. After that, we waited several more days and were simply ghosted again. No update, no explanation, no follow-up, nothing.
This was particularly frustrating because we were still dealing with a serious medical situation in Tanzania. I understand that they have a refund policy and that they may not be able to refund every unused service. That is not even the main issue. What I expected was basic communication, professionalism and some consideration for what had happened.
Instead, once they had received the $2,000 payment, we were essentially left on our own. Being ignored throughout such a difficult situation was extremely disappointing and made an already stressful experience even worse.
Unfortunately, based on our experience, I would not recommend Park Adventure. A good travel agency should not only be there when everything goes according to plan — how they communicate when something goes wrong matters just as much.