Andre
CrissCross Namibia Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2003)
- Member Of:
- NTB & TASA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $550 to $2,000 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
CH
Email Ana | 50-65 years of age | Experience level: 2-5 safaris
Family tour Namibia 2026
We delegated completely the arrangement of the vacation to CrissCross understanding thatched were the experts. We regretted to have done this instead of putting more time on it ourselves.To know that unexpectedly most iconic places might not be in the itinerary or you would just pass by ( so you need to know which ones these are , so that you can check that they are in the itinerary and with adequate timing). Review in detail the ratings of the booked lodges, some were disappointing as well as the number of rooms that you really need and insist to book what you want. We spent one day in a domain which was more a zoo than a wild reserve and no visit to Etosha (we just cross drived it ).Know that most of the driving is on gravel roads and check that driving time is not more than 3 hours per day, in reality driving time is more than you can read in the itinerary. Some days we spent more than 8 h sitting in a car. This was an average quality salary but not luxury. Briefing prior departing was average, Know that in winter you really need winter clothes in the evening and mornings, in particular driving in open cars. Some of the restaurants in the evening were also under-heated . Guide was however knowledgeable and did his best as disappointments were popping up
Reply from CrissCross Namibia Safaris
Posted on Jul 6, 2026Thank you for taking the time to share your feedback. We are genuinely sorry that your safari did not meet your expectations.
Every itinerary we create is customized based on our clients' interests, budget, travel pace, and priorities. Before departure, we provide a detailed itinerary for review and approval so that any requested changes—including parks, lodges, driving times, or accommodations—can be made in advance.
Your itinerary was designed as a mid-range safari, which reflected the travel style and budget selected during the planning process. It was not sold or priced as a luxury safari. The 10-day journey included accommodations, guided safari activities, most meals, and extensive travel across Namibia, providing excellent value while remaining within the agreed budget.
Regarding accommodations, we worked closely with the lodges to accommodate your family's rooming preferences. Most lodges in Namibia do not permit three adults to occupy a standard room, and accommodations designed for three adults were unavailable when the trip was booked. Lodge occupancy limits are established by each property and must be followed regardless of the bedding configuration. At one lodge, the property was able to provide a complimentary upgrade to a higher-category chalet that accommodated three adults. While we appreciated that gesture, room configurations, assignments and upgrades are ultimately determined solely by each property based on availability and its policies.
Namibia is a vast country, and travel between destinations often involves gravel roads and longer driving days than many first-time visitors anticipate. While we provide estimated driving times, actual travel can vary depending on road conditions, wildlife sightings, and comfort stops.
Regarding Etosha, your itinerary included traversing the park as part of your safari experience rather than spending multiple nights inside the reserve. Likewise, the wildlife reserve you reference was selected based on the agreed itinerary and overall routing for your trip.
We are pleased to hear that you found your guide knowledgeable and committed to making the best of every situation. Our guides work incredibly hard to provide an exceptional experience, and we appreciate your recognition of his efforts.
While we regret that your experience did not align with your expectations, we were encouraged that the other travelers in your group rated the accommodations, dining, safari experiences, and guiding very highly. Every guest experiences travel differently, and we remain proud of the personalized journeys we create and are grateful for all feedback that helps us refine our journeys.