into East African wilderness
Mwema Africa Safaris
- Located In:
-
United States
- Size:
- 5-10 employees (Founded in 2013)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $65 to $250 per person per day (USD, excl. int'l flights)
Reviews
LU
Email Stefan | 50-65 years of age | Experience level: 2-5 safaris
Unstructured, unorganized and not carefully listing to the clients demand.
Overall it has been a nice trip and our guide and driver made a good job so that we improved the rating from 2 to 3 stars. The reasons why we don't rate this 4 to 5 stars are the following:
- We booked the safari in a different order and after we completed the trip, I have to recommend everyone to start with Amboseli first, second Lake Naivasha (or even better Lake Nakuru) and finish with Masai Mara as the Masai Mara is mind blowing and the other 2 are "only" good. So finally it felt from starting at the top, in the middle it was kind of useless and the end it was a bit better than expected but again, nothing to compare with Masai Mara.
- Our main goal of the trip was to see the GNUs crossing at the Mara River, but we have there only been for 15 minutes because it was raining. So this was really bad organised.
- We had to pay another fee which taken from the Bank of the operator even though I could evidence that I have paid the full amount Inch the local fees of my Bank.
So overall, I can't recommend Mwema.
Reply from Mwema Africa Safaris
Posted on Apr 19, 2023Thank you for your feedback. We seek to use all the feedback we receive to improve our service delivery to our customers and give them the best experience ever. The challenge we faced during the booking of your safari was room availability in the order you preferred. We ended up getting rooms in the reverse order starting with Masai Mara and finishing in Amboseli. We regret the unsatisfactory experience.
Email Susannah | 50-65 years of age | Experience level: first safari
Customer Service Improvement Required
Our initial contact with Simon Mwema was very good. However, this deteriorated after we had paid. We had received 2 different times for the flight departure for our safari. I repeatedly tried to clarify this with no answer to my emails. It was not until 2 days before our departure from Australia that I received an email but with no departure time on the form. Finally, I received the time(1/2 hour earlier than previously stated) and the fact the flight was with a different airline. We tried to confirm the flight time just prior to the safari but did not receive an answer. This was all very unsettling.
Reply from Mwema Africa Safaris
Posted on Jul 19, 2017Hello Susannah,
I admit that the email exchange was slow at some point and sincerely regret the nervousness it caused. This was occasioned by some internet connectivity issues in the office during the later stages of our email communication. The problem has since been resolved and emailing is back to normal. I can assure you that slow email response is not the norm with me. All in all, I am happy your safari started and ended with no hitches.
Best wishes,
Simon
OM
Email Mehmet Tunc | 50-65 years of age | Experience level: 2-5 safaris
Serengeti big and full of animals..
Comparing 2015 Masai Mara experience guiding was weak. The foods in the hotels as well.
Hotel staff was tired and looked unhappy mainly.
We should repeat a few times and wait so long time to reach the desired F&B.