Reviews

Average User Rating
4.2/5

Rating Breakdown
  • 5 star 44
  • 4 star 9
  • 3 star 2
  • 2 star 4
  • 1 star 2

Sort By: Date Most Helpful 1-2 of 2 Reviews
Tapojoy Chatterjee   –  
India IN
Visited: August 2022 Reviewed: Oct 16, 2022

Email Tapojoy Chatterjee  |  35-50 years of age  |  Experience level: over 5 safaris

Disappointing cancellation service
1/5

Disappointed with the way cancellation was handled. My wife and I had planned a 3 day safari with Joshua in August 2022. However had to cancel due to last minute flight cancellations. He committed to refund 25% of the initial payment. Joshua was very prompt to respond till the time payment was received. However when the cancellation plan was shared, Joshua went AWOL. Still awaiting the refund.

Soumen   –  
Tanzania TZ
Visited: December 2021 Reviewed: Jan 1, 2022

Email Soumen  |  50-65 years of age  |  Experience level: over 5 safaris

Please beware of this sweet speaking cheater
1/5

I booked my 3nights and 4 days Salous safari through this travel agency and that's the biggest mistake I have done in 2021 before the year end.
I have spent $645 per head for 2 of us for a private tour instead of direct booking through the hotels website which would cost me $404/person for the same tour. I want a peaceful safari during the year end and change of career as per my choice Beavis of photography and what I got
1. The open Car - the car they provided as per my request, doesn't have the permit to enter in national park and stopped by the official today morning.
2. The 2nd car, which take us from Dar es salaam to Salous and back had different problem, once that car stopped you need some help to push the car to start, it's almost a 40 years old car, I feel pity for the driver Mike who is a nice person and good driver and always try to help with a smile.
3. I would like to take a name knowingly it's the great Joshua(owner of the Gombe tours company) the great story teller and full of commitments which never be fulfilled and he will definitely will never talk to you once you started complaining about anything during your tour instead one of his so called agent(Yusuf) will speak to you and always try to prove that everything is your luck and fault and they are the best.

For your information I back to Dar es Salaam after 2 nights without spending the 3rd night there because I can't tolerate such nonsense service anymore. What a bad start of new year.

I don't recommend this guys as I feel I got cheated and not be treated well after paying full amount on the first day.

It's better to book hotel directly and book car from hotel for your safari, so that you can pay at hotel and there will be someone in person present to listen your complain if any. This middleman short terms traders are the problem in Tanzania. Most of them doesn't have their own car, doesn't have their own guide they just have ample time to response on your first query to make you fool and then they take good amount and pay for worst service to serve you, they will ensure 3rd graded rooms in a hotel, old hired car without any maintenance or paper sometime and you never saw them in person.
However I have visited, Tarangire, Manyara, Ngorongoro, Ndutu, North Serengeti, Zanzibar, Mikumi during last one year with few other renowned travel agencies who are really good and professional., Shadow of Africa, Amo Zanzibar tour and safari, African quinsang adventure safari are few of them where I got full value for money. Good luck.

Reply from Gombe Track Safaris & Tours
Reply from Gombe Track Safaris & Tours
Posted on Feb 5, 2022

Thanks for the review.
First of all, I would like to say that, Joshua Nahum, the Managing director of Gombe Safari is not a cheater and I'm not a sweet talker to my clients. I respect every client regardless of their financial ability, age, religion, or nationality and I have been doing so all along.
In response, here in Tanzania, the Tanzania national park system is owned by the Ministry of Natural Resources. For every tourist company like us, you must use this link for payment once you have the entrance to the national park. What happened last year was that the system was turned off on Dec 31 at Midnight, unlike other years. So since all the payments had been made it would not have been easy to be allowed into the park as the payments were already a link. All we could do was ask our client to give us a little more time so we could make another payment. The client refused to wait and even changed the car so he insisted that he want to return back to Dar. The driver was very kind to him and Yussuf and I asked him not to cancel the trip because soon everything would be fine but he said he didn't want to.
Regarding the car problem, most if not all vehicles in the private sector especially in the tourism industry in Tanzania and Africa are outdated. This is because in Tanzania we do not have a car factory. But usually, even a new car in safari gets a breakdown so far it was a mechanical problem. I admit that it is true that the car turned off while they were traveling but it lit up and they continued their journey. Another thing I would like to inform our customers is that in order to be registered with the Ministry of Natural Resources and Tourism as the owner of a company it is a must, first and foremost, a company must have vehicles in order to be licensed. Without it, you will not be able to get a license. Another thing is that Gombe safari has staffs, no middlemen, and staffs work according to her/his department.
Regarding the camp, It is true based on the challenges and realities of covid-19, hotels, camps, many lodges need renovation. This is a situation that has plagued the whole world and not just one place. I confess that the guests were given a room and based on the situation they found it inappropriate and asked to be changed. They were given a room and agreed to sleep.
I would like to inform our customers that we have rectified ourselves and all the problems that have arisen we have solved in particular I apologize to our client for the challenges he went on while traveling during the New Year holidays.

Average User Rating
4.2/5
Rating Breakdown
  • 5 star 44
  • 4 star 9
  • 3 star 2
  • 2 star 4
  • 1 star 2
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