Reviews

Sort By: Date Most Helpful Rating 21-30 of 93 Reviews
Mark   –  
United States US
Visited: July 2019 Reviewed: Sep 6, 2019

Email Mark  |  35-50 years of age  |  Experience level: first safari

Perfect
5/5

This company did a wonderful job making all of the logistical arrangements for our safari. Leonora is friendly and was also very helpful with aspects of our trip outside of the safari portion itself. I recommend this company without any reservations.

Caroline   –  
Kenya KE
Visited: August 2019 Reviewed: Aug 27, 2019

Email Caroline  |  35-50 years of age  |  Experience level: 2-5 safaris

We had an exciting and well run holiday in Dubai, they kept in touch all the time to ensure we're ok
5/5

My 9 year old son and I had a fantastic time. Each day was preempted by a detailed message on the activities set out for the day, pickups and activity duration time and driver details. There was constant feedback to ensure we were picked and on our way. We added an activity midday and were very happy when it was seamlessly executed and we were sent tickets and the transport logistics rearranged to enable us attend the additional activities we wanted. William kept checking on us to ensure we were okay and updating me and checking if I had my tickets and confirm I was able to view them on my phone and we were getting on well. Thank you for making Dubai and amazing experience for us.

Ruth   –  
United Kingdom UK
Visited: May 2019 Reviewed: May 19, 2019

Email Ruth  |  35-50 years of age  |  Experience level: first safari

Reliable, friendly, knowledgable and accommodating
5/5

We used Vacay for day trip experiences in and around Nairobi. We had a big group and Vacay catered for all needs. Having David on board added an extra level of professionalism, confidence and reassurance. When our plans changed, Vacay was flexible, all questions were answered in a knowledgable way, advice freely given and I can honesty say their support added a great deal to our visit in Nairobi. Thank you.

Grace   –  
Kenya KE
Visited: March 2019 Reviewed: Apr 24, 2019

20-35 years of age  |  Experience level: 2-5 safaris

Great holiday experience
5/5

The holiday deal I got through Vacay was really good and memorable. I enjoyed a weekend in Malindi, at a lovely resort thanks to Vacay.

James and Chelsea   –  
United States US
Visited: September 2018 Reviewed: Apr 6, 2019

Email James and Chelsea  |  20-35 years of age  |  Experience level: first safari

Andrew - Thoughtful, helpful guide
5/5

We chose Kenya for our honeymoon and Vacay helped the experience live up to every expectation. Our guide, Andrew, was fun on the road, adapted the days to what we felt like, and ensured we had great experiences. Also, while we fell a bit ill near the end of the trip (do NOT let this sour you on Kenya, it can happen anywhere and was still great!) Andrew went above and beyond making us comfortable in our travels.

Johnny   –  
United Kingdom UK
Visited: January 2019 Reviewed: Feb 11, 2019

Email Johnny  |  20-35 years of age  |  Experience level: first safari

Perfect
5/5

Would highly recommend this tour operator. They answered every query we had and organised our trip very well. Communication was brilliant they answered emails very quickly. The transfers were on time and clear, the lodge was perfect and was overall an amazing holiday.

Francis Maina   –  
Kenya KE
Visited: December 2018 Reviewed: Jan 3, 2019

Email Francis Maina  |  35-50 years of age  |  Experience level: over 5 safaris

Best holiday tour experience
5/5

The staff and holiday choices are exceptionally good and very good customer service

Kui Wangui   –  
Kenya KE
Visited: December 2018 Reviewed: Jan 3, 2019

Email Kui Wangui  |  20-35 years of age  |  Experience level: over 5 safaris

It was an amazing experience - David was always a phone call away, willing to go the extra mile.
4/5

The trip lived up to our expectations. I am happy to recommend Vacay Holidays to my family and friends.


Wanja   –  
Kenya KE
Visited: December 2018 Reviewed: Dec 4, 2018

Email Wanja  |  35-50 years of age  |  Experience level: over 5 safaris

Professional, stress free holiday planning with Vacay holiday deals.
5/5

D.K was always on hand to answer any questions we had, the planning was professional and completely stress free. He even went the extra mile to be of assistance at the Dubai airport. Very grateful, will definitely be doing the same with Vacay holiday deals

Fritz   –  
Switzerland CH
Visited: November 2018 Reviewed: Nov 29, 2018

Email Fritz  |  65+ years of age  |  Experience level: 2-5 safaris

A thoroughly memorable experience at Masai Mara
4/5

Our booking for seven people was very efficiently handled by Ms. Leonorah. From initial inquiry, she was very helpful and prompt in answering all queries. Everything ran smoothly from the pick up to the drop of.
The only negative point was that we were not informed in the confirmation that the $80.00 entrance fee for the Masai Mara national reserve was not included in the package.
The Spirit of the Masai Mara lodge is a truly fantastic place with very friendly and helpful staff. Mike was an excellent driver and passionate guide. He is very knowledgeable about all the animals and very good at spotting animals in the distance, in the bush and at following tracks. He was always willing to share his enthusiasm with us.
We had a great time. Thank you.

Reply from Vacay Holiday Deals
Reply from Vacay Holiday Deals
Posted on Nov 29, 2018

Hi Dr. Fritz. Thank you for the above review. Glad to hear you had a great time at the Spirit of the Masai Mara. For the park entrance fees we normally include the 'applicable' entrance fees in our quotes and in your case it was the conservancy fees for Siana Conservancy. Normally Masai Mara game reserve has a few conservancies inside it (protected areas) in which most high end / luxury camps and lodges are located; so for the game drives it is done within the conservancies which cover a wide enough area and you are able to see majority of the big five and other wildlife. Apologies if there was any form of miscommunication from our end; we always aim to ensure our clients holiday/safari exceed or at least meet their expectations.

Average User Rating
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