Reviews

Sort By: Date Most Helpful Rating 31-35 of 35 Reviews
Very satisfied   –  
United States US
Visited: August 2015 Reviewed: Jan 3, 2016

Email Very satisfied

Gem of a travel agent!
5/5

We used Luciano Travel and Tours on a recommendation from a colleague, so were not sure of the level of service to expect. We booked a last minute visit to the Royal Livingstone Hotel in Zambia, and Shadrick Luyanga exceeded all our expectations. I would recommend him to anyone planning an African safari. The company is professional and efficient and they provided fantastic service, from meeting us at the airport in Zimbabwe, driving us through the border post and dealing with all aspects of our stay at the hotel. Shamrock even collected some personal effects I had forgotten at the hotel, and arranged for them to be forwarded to me in Harare.

What a lucky find!

Reply from Luciano Tours and Travel
Reply from Luciano Tours and Travel
Posted on May 21, 2016

Dear Satisfied Guest,

It is a pleasure to learn that our service exceeded your expectation. We hope you have another chance to travel to our beautiful country again.


Best regards,

American Group Organizer   –  
United States US
Visited: October 2014 Reviewed: Jun 4, 2015

Email American Group Organizer  |  65+ years of age  |  Experience level: over 5 safaris

Owner of Luciano Tours, Shadrick, arranged everything to perfection for our American group.
5/5

Before we arrived, Shadrick of Luciano Tours wrote us excellent emails about all of our requests for sightseeing
in Zambia. He insured that we had the best accommodation available in our Livingstone Hotel, had our transportation organized perfectly for sightseeing, the Falls, walking with the lions and airport transfers.

Our group would give Shadrick and his company a 10 for the work he did and the results he gained.

Annie Rainey   –  
United States US
Visited: September 2013 Reviewed: Mar 29, 2015

50-65 years of age  |  Experience level: first safari

Magnificent service with an incredibly thoughtful, intelligent and well informed local staff.
5/5

While on temporary assignment in Zambia with my employer, I took the opportunity to visit Livingstone. My company highly recommended Luciano Tours & Travel for all local activities, saying it was the only service provider they used in Livingstone. The reasons for the high praise were immediately evident. Their service was prompt and courteous with extraordinary attention to detail, but even more impressive to me was that the Luciano Tours & Travel associates were all local with an impressive wealth of knowledge and an apparent pride for their home. They made my experience worry free and unforgettable. Many thanks!

Reply from Luciano Tours and Travel
Reply from Luciano Tours and Travel
Posted on May 21, 2016

Dear Annie Rainey,

It is a pleasure to learn that you had a pleasant experience and that our service exceeded your expectations. We hope we have another chance to meet again.

Best Regards,
Shadrick

Gil   –  
Zambia ZM
Visited: May 2016 Reviewed: Jun 8, 2016

Email Gil  |  35-50 years of age  |  Experience level: 2-5 safaris

Great service and great time keeping
4/5

picked up the airport right on time and gave very reasonable prices for Royal livingston

Tim Barry   –  
Canada CA
Visited: October 2017 Reviewed: Nov 6, 2017

Email Tim Barry  |  65+ years of age  |  Experience level: first safari

The review below is the personal opinion of Tim Barry and not that of SafariBookings.
Arranged for us a walk and helicopter tour of Victoria Falls, cruise on the Zambzi River and a safar
3/5

The tours themselves were great, however we were unprepared for the realities. No one told us to bring flashlights,towels and soap for our camping trip. We were not prepared for the primitive nature of our camping. We expected glamping and got a bed on the ground with a very thin foam and very shallow pit toilets. While we enjoyed the safari vey much we would not have chosen that type of accommodation. Better preparation for travellers is essential.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 33
  • 4 star 1
  • 3 star 1
  • 2 star 0
  • 1 star 0
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