Sort By: Date Most Helpful Rating 11-20 of 418 Reviews
Mai Bunnag   –  
Thailand TH
Visited: August 2014 Reviewed: Aug 29, 2014

50-65 years of age  |  Experience level: 2-5 safaris

A Professinal Tour that you can rely on.

Our group found that all arrangement by Pembury Tours were of a very high comfort and standard. The hotel at Cape Town: Radisson Blu, the safari at Madikwe Hills, the hotel in Zambia: David Livingstone and the hotel in Johannesburg: Michelangelo were carefully chosen. We were very happy to stay in those hotels.
Our communication with Pembury (Susan) via e-mail was fast and very effective.
I would surely recommend Perbury Tours to my friends who want to visit South Africa.

Jim & Carol   –  
United States US
Visited: September 2014 Reviewed: Sep 22, 2014

50-65 years of age  |  Experience level: first safari

Impeccable Service Resulted in a Rewarding African Safari & Adventure

We booked a ten day safari with Pembury Tours for September 2014 from which we have just returned. The managing director, Susan Pattison-Wait, was our tour coordinator from the start of our initial inquiry into an African safari, without passing services on to others. We very much appreciated the continuity of working with Susan for the duration of our planning, which commenced in August 2013. Susan worked diligently and enthusiastically to assist us in planning for what was most likely a once in a lifetime adventure to the country she so proudly represents. Throughout the planning process, Susan patiently listened to our concerns, answered innumerable questions and was responsive to our budgeting restraints. She responded promptly to all emails and messages; and provided informational support services whenever requested. Services were exceptional with impeccable attention to detail. Our African adventure to Victoria Falls in Zimbabwe, Chobe National Park in Botswana, Notten’s Bush Camp in Sabi Sands Greater Kruger National Park, and Cape Town, including a Cape Town City Tour and Cape Peninsula Tour, was outstanding. All pre-booked accommodations met or exceeded our expectations and were as described by Susan in our communication exchanges. All coordinated transport services were prompt; and while there was potential for disconnect relating to numerous transfers, the agents were always courteous and on time. Our African adventure culminated with memories to last a lifetime and a desire to offer praise where well deserved. We would not hesitate to recommend Pembury Tours for anyone interested in planning a journey to the South Africa.

Nicky K and family   –  
United Kingdom UK
Visited: July 2014 Reviewed: Sep 26, 2014

50-65 years of age  |  Experience level: 2-5 safaris

Very high standard of service, friendly, attention to detail and very good advice.

My husband found Pembury Tours while planning a three centre holiday to Cape Town, Kruger and Zambia to see Victoria Falls. We approached other companies also but were impressed by the efforts that Susan went to in order to get us a great package within our budget. It was all quite last minute in the end but she was very patient and we had a wonderful time. It was most certainly a holiday to remember and the standard throughout with transport, etc. was high quality and we were treated so well. The hotels Susan recommended were just right for us as well. Highly recommended and definitely would use this company again. Thanks so much. Times as a family when young people are about to leave home are precious and this one will be hard to beat.

SC   –  
Canada CA
Visited: June 2014 Reviewed: Sep 30, 2014

35-50 years of age  |  Experience level: first safari

Logistics and timing handled perfectly

Kerry at Pembury was very helpful in making recommendations and we probably exchanged over 50 emails as we adjusted the itinerary to build the best possible experience on our 3-country stop in Africa. Having someone with local connections and first-hand knowledge of the area was invaluable, particularly in setting up the transfers to go from point A to point B. Our arrival and departure flights were also timed perfectly so that we were able to get to the lodge for the afternoon game drive, and depart after the morning drive and breakfast. Other guests didn't have that good fortune and missed out on the best part of being on safari! Overall, very happy with Pembury Tours and would highly recommend.

Phil   –  
Canada CA
Visited: October 2014 Reviewed: Oct 27, 2014

50-65 years of age  |  Experience level: 2-5 safaris

Pembury tours did an excellent job of coordinating our visit to South Africa.

Pembury Tours provided excellent coordination and arrangments for our overall visit to South Africa and Victoria Falls. The safari they organized in Sabi Sands was first class - we couldn't have asked for more. The service, meals, accommodation and game drives were first class. I would highly recommend Pembury Tours for anyone who is thinking of visiting South Africa.

Jerry T - Newcastle   –  
Australia AU
Visited: November 2014 Reviewed: Nov 27, 2014

Email Jerry T - Newcastle  |  50-65 years of age  |  Experience level: first safari

Helpful, efficient, professional and knowledgeable - made for a stress free trip

We were fortunate enough to use Susan at Pembury Tours for our holiday in South Africa last month. We went to Cape Town, Arathusa Lodge at Sabi Sand Reserve and Victoria Falls - the accommodation recommended was all ideal and just the style we wanted. All the travel arrangements with guides and transfers worked perfectly, making the trip very stress free and helping to make this a great holiday. Could not give a higher recommendation - thank you Susan you did a great job.

Yong CC   –  
Singapore SG
Visited: November 2014 Reviewed: Dec 2, 2014

35-50 years of age  |  Experience level: first safari

Great service and helpful

The travel arrangements and itinerary suggested by Laurette (Pembury Tours) was excellent. The communications & response from Laurette was always prompt. She is patient and resourceful too; ensuring that our travel plans (with 2 young kids in tow) was well organised. I left an expensive jacket at one of the accommodation lodge and Laurette made all the necessary arrangements for it to be returned. Well done indeed!!

Our stay at Lalibela Game Reserves was excellent and the safari guide (Andrew) was enthusiastic and knowledgeable. Our room was well adorned and all the meals were tasty too. The staff at Lalibela were courteous, friendly and thank you for making the trip a memorable one.

Alice   –  
Denmark DK
Visited: November 2014 Reviewed: Dec 9, 2014

35-50 years of age  |  Experience level: first safari

Fantastic service

Everything went smooth using Pembury Tours. They were kind and extremely helpful. We got answers to all of our questions regarding the trip, and the trip was arranged just as we wanted it. They had it all arranged and prebooked by the time we arrived. We give our best recommendations to this local travel agency. If we haven't got the recommendation from our Danish colleagues, who also used them before us, we had never heard about them, or dared to use a foreign travel agency. But we have only great experiences and a perfect trip to look back at. Thanks for a job well done.

Curtis G   –  
United States US
Visited: August 2014 Reviewed: Dec 25, 2014

35-50 years of age  |  Experience level: first safari

I will always call Pembury Tours and Susan first!

I'm a pilot for a major airline and when we were thinking of going on a Safari and tour around South Africa I wrote to many tours asking for prices and details. Susan from Pembury Tours was the first to acknowledge gave us great info from the start. I tried Expedia and others and Susan got us the best prices and tailored our trip to what we wanted to do with our budget.
Susan was incredible, checking with us along the way as we traveled around South Africa. We had a few things go wrong (Not Susan's fault) and she took care of everything making our travel seamless.
If I travel in South Africa I'm calling Susan first! There is no reason to call anyone else.

Marieve   –  
Canada CA
Visited: December 2014 Reviewed: Jan 10, 2015

35-50 years of age  |  Experience level: first safari

Outstanding service!

I usually book and plan my trips myself however for the safaris in Sabi Sand Reserve and Kruger Park in South Africa I quickly realized that some help would be very useful.

Pembury Tour definitely offers better prices than any other agencies or websites. Susan was fantastic!
She even got us lower rates than if we had booked directly with the lodges (I did the test).

Susan provided us excellent suggestions and coordinated the trip from the beginning to the end (Safaris in South Africa, Victoria Falls in Zambia, Cape Town, transfers between lodges and airports, hotels according to our expectations and our budget, car rental, etc.)
She ensured that the entire trip runs smoothly, it was hassle free.

I am 100% satisfied of her service. I highly recommend Pembury Tour.
Thanks Susan for all your help to make this trip a unique experience!

Average User Rating
Rating Breakdown
  • 5 star 417
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0
Write a Review


  • All corporate and/or tour info is provided by Pembury Tours, not SafariBookings
  • The tours offered by Pembury Tours are subject to their terms & conditions