Reviews

Sort By: Date Most Helpful Rating 41-50 of 417 Reviews
Cristina& Family   –  
United States US
Visited: August 2022 Reviewed: Aug 19, 2022

Email Cristina& Family  |  35-50 years of age  |  Experience level: first safari

Outstanding tour in Southern Africa
5/5

Anya Visser organized our once in a lifetime, last minute vacation to Victoria Falls and Botswana. This was our first trip to Africa and I couldn’t have asked for a better person to help me with this. Anya hits all the points: organized, nice, professional, good listener and the best was the personal touch. It truly felt as she was planning this for someone she knew. The itinerary gave us a good understanding of the country, flora and fauna and time she allotted for each destination was perfect. She even wished happy birthday to my husband and son and communicated with the lodges about having cakes! We are thinking already about our next trip to Africa and I know who will be helping me plan this. Thank you Anya for everything!!

Hilda   –  
United States US
Visited: May 2022 Reviewed: Jun 29, 2022

Email Hilda  |  50-65 years of age  |  Experience level: 2-5 safaris

Trip of a lifetime - thanks to Kerry Ririe !
5/5

I wanted to take my daughter to South Africa and Zambia in 2020 to celebrate her being accepted by a Master degree program. We had to cancel because of COVID, planned again in 2021, canceled it again and, we finally went in 2022 to celebrate her graduation along with her best friend ! Over the two years, Kerry was so patient, understanding, informative. We changed the dates a few times to accommodate everyone's schedule, altered the itinerary, requested restaurants reservations to be made.....Kerry accommodated every single request with good advice and most wonderful attitude. And when she said we could call her whenever there's a need, she meant it ! One of us left the phone in the car on the way to Nelspruit Airport, without knowing the driver's number, we called Kerry for help. She picked up the phone right away.....it was before 7 in the morning.....and just like that the driver returned to the airport in less than ten minutes and we got the phone back....whew ! She also arranged COVID test for us before we left Zambia to make it so much easier on the way back. So, not only Kerry crafted an itinerary exactly to what we wanted, she also took great care of us during the whole time. We highly recommend Kerry to anyone who wants to see Africa. We had a trip of a lifetime not only because of her excellent work and expertise, but most of all is because she cares !

For reference, we went to Cape Town (4 nights), Sabi Sand Game Reserve (3 nights), White River (1 night), Victoria Falls on the Zambia side (3 nights), we also went to Zimbabwe side on the day we left.

Joyce Chen   –  
United States US
Visited: July 2021 Reviewed: Aug 11, 2021

Email Joyce Chen

BEST TOUR OPERATOR IN AFRICA (AND POSSIBLY THE WORLD)
5/5

If I could give Kerry at Pembury Tours ten stars, I would. I don't know if I will ever be able to fully express how grateful I am to Kerry and her team and just how much we appreciate everything they've done for us. Kerry has become more than a tour agent- I think she'll be a lifelong friend!

My husband and I had been planning our South African and Zambian safari for our honeymoon and we were originally supposed to travel June 2020. Our itinerary was Cape Town, South African Bush Safari (Umkumbe Safari Lodge), Chimp Eden (Nut Grove Manor) and Victoria Falls (Waterfront Lodge). Due to COVID, we had to postpone our trip and pushed it back to June 2022. Throughout the entire planning process, Kerry was not only extremely responsive and helpful, but she was truly on our side and had our best interests at heart. She took the time to answer all of my questions (even all of the long and rambling and repetitive ones that I would think of in the middle of the night and shoot her an email) and reassured me that our trip would still be just as great regardless of having to reschedule. She scoured every possible option in terms of what was available within our price points, what made the most sense logistically, what would give us the best experience, and made the entire planning process smooth, easy and feel like it was a collaboration between our vision and her planning. I pride myself on my traveling and itinerary making skills, but Kerry truly goes above and beyond and her attention to detail and thoroughness is on a completely different level. Especially with all of the new and ever-changing restrictions due to Covid, she laid out everything so nicely for us so that our travel was seamless. Even when we had a false-positive scare while we were in South Africa, Kerry was immediately on the phone figuring things out so we truly did not have to worry at all and just got to relax and enjoy ourselves.

One of the biggest hurdles we experienced throughout this entire process was because of United Airlines (the worst). We had initially rescheduled our trip from June 2020 to June 2021. When we arrived at the airport to check in to our flights because we weren't able to online due to having to show a negative PCR test, United apparently had outdated travel requirements for South Africa and would not let us board. We exhausted all of our options at the airport to try to get them to let us go since we KNEW Kerry had provided us with the CORRECT information. However, we left the airport frustrated and angry and in tears, feeling like our entire trip and years of planning had just gone down the drain. When I arrived home, I contacted Kerry immediately and she worked tirelessly the next few days with her director who then got the South African tourism departments involved and got everything rebooked for us to go a few weeks later. I have traveled extensively my entire life and never had I felt so defeated. But Kerry would not give up and I absolutely credit her for getting us through this. It is now three weeks after we've returned from our trip and Kerry is STILL working on getting us a refund from a flight that had to be rebooked because of this. She won't let these awful airlines get away with cheating their paying customers anymore than they are already able to. Her ability to respond quickly, efficiently, and cost-effectively to issues that come up unexpectedly is unmatched.

In addition, all of the accommodations, tours, and excursions Kerry planned were also absolutely stunning. This was a trip of a lifetime that my husband and I will NEVER forget. We truly could not have imagined a more gorgeous first trip to Africa and we will absolutely be back and be using Pembury Tours for all of our African travel needs in the future.

I know I'm forgetting so much and will never be able to thank Kerry enough for everything she's done for us, but I hope this review helps encourage more travelers to use Pembury Tours and ask for the incredible Kerry! We love you! <3

AC   –  
United States US
Visited: March 2020 Reviewed: Mar 30, 2020

Email AC  |  20-35 years of age  |  Experience level: first safari

Outstanding
5/5

My partner and I had a 6 day/5 night safari including a layover in Johannesburg on our way home planned by Anya Visser and our trip was exceptional. During the planning phase, Anya was incredibly prompt and responsive with communications. She took time to really understand what we were looking for with our trip and every aspect of our itinerary was clearly well thought out. This translated into a very smooth vacation at amazing lodges. It was one of the most memorable trips we have ever taken and we are so grateful to Anya. Highly recommend Pembury tours for your safari planning.

Christine   –  
United States US
Visited: January 2020 Reviewed: Feb 28, 2020

Email Christine  |  65+ years of age  |  Experience level: 2-5 safaris

African Vacation
5/5

Kerry did a great job organizing all the details of this 3 week trip. We visited Rwanda, Kenya, Tanzania and the island of Zanzibar. The accommodations were outstanding. Everyday we experienced a different safari adventure. Everything was done for us and we didn’t have to worry about a thing so we could enjoy our time at each spot. This is the second tour I have booked with Kerry at Pembury Tours and it won’t be the last.

Sam and Rachael Saunders   –  
United Kingdom UK
Visited: December 2019 Reviewed: Feb 12, 2020

Email Sam and Rachael Saunders  |  20-35 years of age  |  Experience level: first safari

Perfect 2 week honeymoon.
5/5

We booked our 2 week honeymoon through Anya and from start to finish she was so kind, helpful and gave an all round excellent service - we couldn't recommend her highly enough.
We had a vague idea of a route through the Eastern Cape to Western Cape in mind but Anya recommended places to stay (and reasons why), activities to do and was on hand to answer any questions we had very quickly, including changing plans last minute. She even sorted extra bits for us such as arranging to have someone collect us in Johannesburg to help transfer us to our next flight, she recommended several places for NYE and booked a restaurant for us and even managed to get us an upgrade on our car.
Our luggage was lost from leaving London (through no fault, except the airline) but Anya made sure we were sorted and OK, even though she was on her own holiday outside of South Africa.
All of our accommodation was excellent (we're rating them all 5*) and the safari was simply incredible.
To be honest we were slightly anxious about booking with a local company, but we can't recommend the company and Anya highly enough.

Laetitia   –  
Switzerland CH
Visited: October 2019 Reviewed: Nov 25, 2019

Email Laetitia  |  35-50 years of age  |  Experience level: over 5 safaris

Great Safari - Great atmosphere - Great Pembury
5/5

In a very short time and with a limited budget (for a safari), Tammy organisez us a beautiful trip in The Kruger NP. In one week, we visited tree very different places with each one its particularity and its own environment. We all loved them. As always with Tammy, the organization was perfect and we had nothing to do but take pleasure.

Paul Craven   –  
Australia AU
Visited: October 2019 Reviewed: Nov 11, 2019

Email Paul Craven  |  50-65 years of age  |  Experience level: 2-5 safaris

We looked for the best and came up with Pembury , they surpassed all expectations
5/5

When we looked for the best tour operators in Africa we came up with Pembury and in many of the reviews Tammy Harding was named. We are lucky to work with Tammy in planning our trip. Never have I ever come across someone so passionate and caring about what they do. Tammy was incredibly responsive to all my questions, and there were lots, she changed things whenever I had doubts and came up with what we thought was perfect. We travelled to Botswana, Vic Falls, Sabi Sands, Cape Town, Rovos rail and Johannesburg. From the minute we arrived at the airport to the moment we said goodbye it truly was exceptional. We were met at every stage by the most wonderful people to help us on our journey, every camp, hotel was out of this world and the food and hospitality second to none. We travelled with my elderly mother and it was her first trip to Africa. We all loved it so much that half way though our holiday we decided we wanted to go back and indeed called Tammy to start the plans for 2020. we have just now confirmed next years trip for 6 of us and I can't tell you how much we are looking forward to it because Tammy has truly gone above and beyond to help us achieve something magical. I had many ideas of what i wanted next year and we worked through every option, every country suggested, every flight connection to make sure we did not spend log times travelling. It was never too much effort.

So what I can say is if you want the best, go to the best and if you want perfection ask for Tammy

Umang and family   –  
Singapore SG
Visited: December 2018 Reviewed: Dec 26, 2018

Email Umang and family  |  35-50 years of age  |  Experience level: first safari

although never met face to face, but provided the friendly services- impressive
5/5

excellent understanding of needs, customised options and continuously available to provide support even during trip & entire stay.
safari tours gave us life time memories of our family holidays in SA. Overall excellent communication between multiple service providers.
highly recommended.

Lauren   –  
United States US
Visited: September 2018 Reviewed: Nov 1, 2018

Email Lauren  |  20-35 years of age  |  Experience level: first safari

Tammy helped us plan the trip of a lifetime!
5/5

I had an absolutely fantastic experience planning my recent safari with Tammy from Pembury Tours. Early in my vacation planning, I submitted multiple inquiries on safaribookings.com. Of the many travel consultants who responded, Tammy was by far the most helpful, prompt, and thorough. She is incredibly knowledgeable and professional. At the time, I had never visited Africa or gone on safari, and wasn't entirely sure what country or region I wanted to visit. Tammy asked all the right questions and answered my endless queries in order to help my partner and I pick the perfect itinerary for us.

We booked 5 nights of safari, split between Thanda and Phinda game reserves in South Africa. We absolutely loved both reserves, which are near each other but offer very different guest experiences. Tammy even secured us an upgrade from the tented camp to the lodge at Thanda, and our accommodations were jaw-droppingly fabulous. What's more is that she saved us a substantial amount of money - the safari was significantly cheaper than it would have been to book directly, even not counting the extra value of the upgrade. She arranged our flights and transfers, which all worked seamlessly.

I'll end with a small example of how Tammy went above and beyond: We only used Pembury for the safari portion of our longer vacation, opting to stay in AirBnBs and travel more independently for the rest. Learning this, Tammy volunteered to take a look at the different AirBnBs I was considering in Cape Town in order to ensure that we were staying in a good, safe location. Her help allowed us to feel confident in even the parts of the trip that we didn't book through Pembury!

All in all, I highly recommend Tammy and Pembury. I hope to return to Africa with them soon!

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