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Mega Adventures
- Located In:
- Size:
- 10-20 employees (Founded in 2013)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $140 to $500 per person per day (USD, excl. int'l flights)
Reviews
Poor Communication
While I really enjoyed my safari, I felt that Mega Adventures wasn't exactly honest with us about what we were getting. This safari was a little more expensive than other options, so we were hoping it would be higher quality service. Two out of the four in our group were vegetarians, and we confirmed multiple times that we would need vegetarian food for them and were promised that this would happen - our first lunch was fried chicken and our guide & cook had no idea that any of us were vegetarian. They also convinced us to sign up for a "walking safari" and sold it as an awesome up close experience with the animals - when we started the safari the guide told us "no, we never see animals here" - so we just felt cheated. I really liked our guide and our chef Massawe was amazing, but the overall organization was poor and no one accepted any responsibility for these mistakes - no apology, just passing the blame to someone else.
Reply from Mega Adventures
Posted on Jul 5, 2017Dear Ashley,
Thanks for the information about your experience. We highly apologized for the first day lunch package was overlooked by your guide. The office had well informed him. This was communicated with your friend and we agreed he will be accountable for it and a refund for the lunch be done after safari together with a treat. We agreed upon meeting at our office to discuss the matter we still are waiting for this chance.
The walking safari on the crater rim is mainly for scenery, this was briefed at the office, up close to wildlife is what you can experience on a walking safari in Tarangire. However to just let you know that nothing can rule nature we can never guarantee anything in the wilderness since its not a zoo. We have had clients see Lions, Giraffes, Zebras on the same walk you did.
I hope you appreciated the better grade of service we offer apart from the lunch packaging mistake.