A life changing Tanzania experience
Afrikakukaye Tours and Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2015)
- Member Of:
- TTB & MNRT
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $120 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
IL
Email Itzhak Dar | 50-65 years of age | Experience level: first safari
Well planed, great service articulated itinerary. More options could have been offered
All went Accor to the proposed plan. Lodges very nicely picked & situated. Outstanding services. Some more options could have been proposed, as its our first trip to Tanzania , time was a major factor. Could save some driving time by flights in the Serengeti for example. Guide was great, one of the best.
US
Email Genevieve | 20-35 years of age | Experience level: first safari
Very thorough and knowledgeable!
We went on a private, two-day safari in Tarangire National Park. Our tour guide, Nelson, was very friendly and social. He seemed to know about everything! I was far from disappointed from what I saw in Tarangire, especially the elephants.
Remsi, one of the admin’s, was extremely helpful months prior to booking. He responded with every inquiry promptly and was very nice!
Email Latif | 20-35 years of age | Experience level: first safari
Amazing
In July I travelled with my fiance to Tanzania, we went for Safari camping opinion from the swift communications of Remai to an awesome Safari guide Ziggy. We saw the big 5 and millions of wildebeest. The food was great, and we loved all the aspects of our adventure. We will definitely go back for our honeymoon
CN
Email Jun Tao | 35-50 years of age | Experience level: first safari
An unforgettable trip in Tazania
About 3 months ago, I planned this trip with 3 other families. I searched on the net, then I found AfricaKukaye and others. I sent several emails to talk about the trip. I was impressed by Remsi, the trip advisor of AfricaKukaye. He individualized our trip, gave us a better price, and many good advices. Then we have this trip.
We have had a great journey in Tanzania mainland in about 9 days, traveling from Kilimanjaro slope, driving through the great 3 national parks - including Tarangire, Ngorongoro, and most exciting Serengeti - and lodging beside the great Victory Lake. This is a long and tough journey for us and especially for our children, had not been with the team from AfricaKukaye. They are really experts of safari. We saw everything we were intending to see. We had a very good appetite for our chef's food. We experienced pure African local culture by visiting Chaaga village, Maasai village and a fishing community. We all have learned so much. And children have broaden their minds in this trip, in geology, animal biology, culture, language, and more.
Thank you, Remsi. many thanks to AfricaKukaye. Asunte Sana!
Email Jonathan McDonald | 20-35 years of age | Experience level: 2-5 safaris
Uganda and Tanzania Trip
We had an amazing trip and a great deal of that was down to the organisation of the Afrikakukaye team and the dedication and knowledge of their guides. Communication was excellent and I also felt like the general service was exceptional
Seeing the gorillas in Uganda was incredibly special and the safari in Tanzania was out of this world. Afrikakukaye recommended spending a couple of nights in the North of the Serengeti and this was super advice. Ziggy our guide was amazingly good at spotting the wildlife even when there was no other cars around. By using his intuition and encouraging us to be patient we were able to see some truly incredible things. I wasnt sure spending an hour with a pride of lions and their cubs (without a single other person in sight) would ever be topped.... but in the same morning we saw a coalition of 3 male cheetahs and saw a leopard!! Astonishing!
We wanted a special trip and high expectations. Afrikakukaye delivered and exceeded these in every wayt
IN
Email Harry | 20-35 years of age | Experience level: 2-5 safaris
Singapore tour plan for 5 days
It was our first tour with 360trip.in and it was a great experience. We would like to thank our Tour Manager Miss.Nicole who was there right from our landing at Malaysia till our departure at Singapore. She was very friendly, patient and humble throughout the tour. We thank 360trip.in for making our trip safe and happy.
US
Email Dineo | 20-35 years of age | Experience level: over 5 safaris
A wonderful adventurous time in Tanzania
It was smooth arrangements and back and forth emails with Mr. Remsi, then finally, we met at the international airport.
Email Mpya Lefty | 20-35 years of age | Experience level: over 5 safaris
Best experience of our life, highly professional staff well informed guides,Joseph our cook the bes
Our trip started like a dream, me and 3 other friends from Cape town for along time we wanted to visit Kilimanjaro and climb, and finally we were recommended to inquire with Afrikakukaye, they dis a great job organizing everything for us, a team of guides and potters was A plus, Joseph our cook, he prepared meals everyday that helped us energize our body. The Moshi tour after the climb was also a highlight. We did Limosho route which was 8 days, we are coming back to do another route. Polepole, Hakuna matata karebu Tanzania
US
Email Allen Mugandani and Tracy | 35-50 years of age | Experience level: over 5 safaris
Exquisite
Me and my girlfriend bumped into Afrikakukaye representative as we were searching for the tours that best suit us for Tanzania, Davis was so helpful in designing a private itinerary for us, we traveled in early March, we enjoyed being only 2 in a 4x4 jeep that can fit in 7 people, our guide Omary was superb, knowledgeable, friendly and can spot anything before anyone could spot, he also taught us some Swahili words. The selection of accommodation was super awesome and the camp near ndutu was perfect, we are glad to have spotted the big 5 and endless group of wildebeest. We were briefed of our Safari by Resmi the manager and he met us after the tour with lovely gifts of elephant cups. Tanzania is a beautiful country and we hope to bring our family soon.
DE
Email T Weber | 35-50 years of age | Experience level: first safari
Terrible tour operator. We were threatened during our tour!
First of all I would like to make clear that our guide Simon Yuma was incredible and really made our safari an unforgettable experience! THANK YOU SIMON. YOU ARE AN AMAZING PERSON!
Simon has an amazing knowledge about animals and is able to anticipate their behaviour. We saw so many animals super close, which other groups didn’t. I can highly recommend him and I hope that he will find a better employer in the future and here is why:
The company, which was recommended to us, AFRIKA KUKAYE, seemed small but legit. We actually wanted to book with a smaller company then with a big operator.
We heard many times that on group tours people from different companies were just put together in the same car and everyone having a different itinerary. We said to Remsi that we did NOT want to do it this way. Communication went well and we WERE ASSURED by the owner Remsi Sungwa that we would definitively go with this company.
So far - so good. He confirmed everything. However, 1 day before our Safari was supposed to start, and of course AFTER WE PAYED, he told us that we would be going with another company from his „long term and highly trusted business colleague DAVID MARO owner of KILI SLOPE.
This led us to be already suspicious. On the day of the Safari our cook had to leave the car, because we were getting a 7th person in the car due to an „emergency“ they said. I would rather attribute this to their inability to properly organize a tour.
On the first evening of our Safari we talked to the persons in our group. It turns out that EVERYBODY BOOKED WITH A DIFFERENT OPERATOR AND EVERBODY HAD A DIFFENTENT ITINERARY AND PAYED A DIFFRENT PRICE. Nobody actually booked with Kili Slope.
Furthermore most of us were promised 3 full days in Serengeti National Park. During this evening we were told that it would ONLY BE 48h because that’s the way the permits in the park work. THIS IS THE PERFECT EXAMPLE ON HOW THESE TOUR OPERATORS CHEAT THEIR CLIENTS.
Long story shot: Everyone was very angry this evening. I contacted my „agent“ complaining about this. I was assured that everything will be fine an that I just should enjoy my time.
Next day the 7th person who was squeezed in our car had to wait for another group from Arusha in order to join them. We felt really sorry for him, because he HAD TO WAIT IN THE CAMP INSTEAD OF ENJOYING HIS SAFARI DUE TO DISORGANIZATION of his tour operator. This made us even more suspicious, because we had an excursion to Lake Manyara on the last day of our itinerary (actually this was supposed to be on our 2nd day, but who cares for the itinerary, right???) and 3 persons in our group did not. One girl had lake Manyara in her itinerary but apparently she was not going to see it because she only booked 5 days Safari and was going back to Arusha with the rest oft he group
Next day we got a call from the owner of Kili Slope Tours Mr DAVID MARO the long trusted business partner of RAMSI SUNWA from AFRIKA KUKAYE:
! Please read this carefully. We have travelled many counties and have been on many tours but this was: the Mount Everest of REALLY BAD CUSTOMER SERVICE!!
MR DAVID MARO HEAVYL THREATEND ME AND MY GIRLFRIEND VIA THE PHONE. WE WERE REALLY SCARED AND MY GIRLDFRIEND WAS EVEN AFRAID HE WOULD SEND PEOPLE TO BEAT US UP! THIS IS HOW HE SPOKE TO US!
WE WERE INSTRUCTED NOT TO SPEAK TO THE OTHER PEOPLE IN OUR CAR ABOUT ITINERARIES AND THAT WE HAVE KEEP YOUR quote: „MOUTHS SHUT AND NOT TO COMPLAIN ANYMORE!“
FURTHERMORE HE THREATENED US THAT HE WILL SEND A CAR AND TAKE US BACK TO ARUSHA (I GUESS WITHOUT ANY TYPE A REFUND)
I can only advise everyone who reads this to stay away from Afrika Kukaye and Kili Slope Tours. These guys will treat you like cattle and only want your money. They give a sh*** about you. They do not have the slightest customer service thoughts and will even threaten you if you complain!
We did our Safari in February 2019 but, to be honest, we first wanted to be out of East Africa before we publish this review. We know that these Tour Operator have a network in East Africa and at that time we were still afraid of consequences posting a negative review about them.
I guess this shows every reader how strong the threat to us felt.
So please, do not book with these people!!
Reply from Afrikakukaye Tours and Safaris
Posted on Mar 25, 2019Thank you for the review.
Firstly I would like to assure you the following:
Tanzania is a very peaceful and Safe country, people are very friendly, and very helpful. There can be some miscommunications that may mislead people’s perception about the country, but overall, Tanzania is a safe country, and you should feel lucky to have visited our country.
I'm also deeply apologizing: that you felt threatened and I think this is a reason why you hesitated to share as much honest feedback of your safari when I met with you after your safari. I assure you, our company is legit, fully registered and operates under the laws of the country, in no way we can take chances to threaten customers, violate the laws of the country or undermine one’s dignity and humanity, As much as you felt safe with Simon, that is a reflection of how most Tanzania’s are.
I acknowledge there were miscommunications of how the JOINING SAFARI operates and how it can be, and I believe this was a core source for your mistrust, I also acknowledge that your chef had to move into another vehicle so that another person join the seat in the vehicle, Joining Safaris can utilize all the seats available on the jeep, and we may have a supply vehicle that a chef may come along with to ensure supply of fresh food is available, so I also understanding this as well drew a bit of suspicious thoughts on how the tour was operated. It is also true that some members of your group had shorter safaris, meaning, they only wanted to do few parks and others could join on the way, I believe if this was made clear to you before you made a decision, you would have managed the expectations quite well, I apologize.
We had a smooth communications from the planning stage, and also during the tour through email and whatsaap, I understand your last query while on tour was about hours in the park, of which later you told me you spoke with my colleague and everything was clear and understood and you were enjoying your tour, no problem. Now, in regards to the park hours, of which it is known that the parks permit/tickets last for 24 hours, and you had 2 permits/tickets for Serengeti of which was 48hours ( 3 Days), and your itinerary DO NOT SAY 3 FULL DAY, It is 3 days, 2 night (48HRS).
Your itinerary was;
Day 1-Tarangire National Park
Day 2-Serengeti National Park
Day 3-Full Day Serengeti National Park
Day 4-Serengeti NP to Ngorongoro Crater
Day 5-Ngorongoro Crater floor
Day 6- Lake Manyara National Park – Arusha
Again, I apologize this was not clear to you.
You had a fabulous time: I also have met you after your safari, and you clearly mentioned that you have seen the BIG 5, groups of migrating wildebeest, and many more, the chef, guide were excellent and you really enjoyed your tour.
I am glad you were happy with: The quality of the vehicle, you enjoyed the service of your chef, you enjoyed the service of your guide Simon, and you saw the BIG 5, plus as much animals and beautiful scenery, plus your itinerary for 6 days/5 nights for you went as planned, of which I believe other members had their different itinerary that ended as it said.
I want to assure you that we acknowledge your concern and have taken steps as per below:
1. We decided to suspend the Joining Safari product. We are now proud to only offer Private tours to individuals and group tours until this issue is resolved. The suspension will enable us to to formulate a clear friendly policy that will stipulate all details for clients to read and understand before making contract with us. Conduct investigations, and share the findings.
2. Review contract with partners.
3. Follow up a THREAT incident, and I will email you directly on the report for this.
Finally, I like thank you for your time to share your experience, of which has opened an eye and really enable the next guests to have a smooth and a fabulous safari.
On behalf of the team, Thank you,