Trip Advisor Africa Safaris
Trip Advisor Africa Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2012)
- Tour Types:
- Short mid-range tours (½ to 3 days)
- Destinations:
- Price Range:
- $100 to $300 per person per day (USD, excl. int'l flights)
Reviews
FR
20-35 years of age | Experience level: first safari
Changed itinerary in the morning of the tour.
We booked a 4 day safari with two nights in Seronera, Serengeti. They changed the itinerary in the morning when the safari started. We ended up having 1 night in Seronera and therefore no full day in the Serengeti. This way it is cheaper for them as we spent the first night outside the parks, that is why they did it. Given this change we wanted a discount of around 100$. They said we can have 20$ discount and if we do not accept we can have all the money back and leave. That was in the morning when the safari should have started. They could well have informed us the evening before when we paid, but they did not. As the choice was between no safari and changed itinerary we decided to join. The car was the oldest moving thing you can imagine and broke down in the middle of the savanna. They did not have tools with them to repair it. They did not have walkie talkies to call somebody for help. They did not have a rope in the car to tow away the car by another bypassing car. Imagine you get stuck in a water hole? In the end they repaired the car with the leather-man of another tourist who was in a car which stopped to help us. We ended up missing the last hour of our late evening safari because we had to bring other passengers to their camp. As we were very lucky we ended up seeing all the animals the next morning, but that was really pure luck. The parks are great and the guide was very friendly and did his best given the means he was given by the company. Again this was pure luck, all the other guides of the same company seamed not very competent. Food was ok. The overall organization done by the company was horrible. We booked with Trip Advisor Africa Safari, but basically this internet companies are selling their costumers to a Tanzanian operator. Ours operator was Sandland tours of Abraham Shaidi. The itinerary change was apparently the fold of Trip Advisor Africa Safari and its owner Seth Vincent. The bad equipment of the car is the fold of Shaidi. So even if you book with other companies ask for the operator and check its reviews.
Reply from Trip Advisor Africa Safaris
Posted on Dec 26, 2017Dear Stafan,
Thank you very much for sharing your experience with us during your successful safari which has just ended .
We are really sorry for all that happened while on your trip,we confirmed your trip expecting to deliver our quality and best hospitality services.We understand that you had some shortcoming during your trip period even thought you contradict yourself that our service is beyond comparison in terms of good service, here below are your statement, ''As we were very lucky we ended up seeing all the animals the next morning, but that was really pure luck. The parks are great and the guide was very friendly and did his best given the means he was given by the company. Again this was pure luck, all the other guides of the same company seamed not very competent. Food was ok "" please stop misleading our guest, you confirm safari last minute and because you wanted to see Animals, we decided to advice your accordingly and at the end of it , you ware very happy and am happy you mention that, I hope to serve you next round.
Regards
Seth Vincent
Director
PT
Email Bob | 35-50 years of age | Experience level: 2-5 safaris
My worst experience, ever
I have travelled all over the world, and this was not my first safari, indeed. But I never found an operator that avoids its responsabilities in such a way like this one. There were services not provided to us, and when we asked the operator for a solution, he just said "no problem", and nothing else. They will tell you "no problem" to everything you ask, but actually they will do nothing, they will not accept any responsability, they will not compensate you for any service not provided. Maybe others have had a better experience than us, but I would never recommend this operator.
Reply from Trip Advisor Africa Safaris
Posted on Jul 4, 2016Dear Bob,
Thank you very much for sharing your experience with us.
We are really sorry for all that happened while on your trip,we confirmed your trip expecting to deliver our quality and best hospitality services,however your delayed payment to confirm your safari and others who were interested confirmed earlier, hence meeting the required maximum number of pax to depart.We were not in a position to add more people in the bus, since the Van was at required capacity,due to circumstance,we came up with un alternative of securing for you private tour for the same program,however to involved we had to request you to add more money to facilitate your trip.We did not know this was going to happened,but to get other people doing the same program was a night mire,please it was a quick decision which we thought to be the best solution.We Kindly apologies for all that inconvenience and such decision will not be repeated.
Kind regards Seth Vincent.
Do yourself fervor and book Safaris with trip advisor Africa safaris!
This was fabulous trip from start to the end. I have to say we were a bit
apprehensive when initially booked with Trip advisor Africa safaris,
because it’s not a big travel company or household name. I have a feeling
that is going to change. Everyone that we dealt with was courteous and
professional. Our guide Jacob was absolutely fantastic. His main goal was
to make sure that we were able to see different animals while on game
drive. There was never request that he did not try to full fill and he was
never under any impression that he was out of impatient. He spent the
entire week driving us from Nairobi to Maasia mara, Lake Nauru &Lake
Naivasha.It was beyond our expectation in every way from food,
accommodation &to the entire beauty of Kenya. In deed its a trip advisor as
the name sugest.Thank you again for memorable experience with you,
particularly to Seth Vincent who arranged for us safaris and to the entire
staff.
UA
Email Alex | 20-35 years of age | Experience level: first safari
They are Liars!
A plus:
It was a beautiful safari and we saw many animals. I want to say many thanks to the chef, his food was very tasty.
Minuses:
We went in the low season, so if you are hoping for what they told in the correspondence, do not believe it! They'll take you as they like. They will not follow the description that is said here. And you will have a safari only in the morning or only in the evening, do not expect that you will spend all the time looking at animals. Our car broke down and we drove 6 hours to the campsite at a speed of 10 km and no one came to our rescue.
We arrived when it was dark, nothing is visible and I hurt my leg, it was swollen and there was a hematoma, and they even do not have a usual first aid kit and they refused even to bring a bottle of cold water that I would put on my leg. On the last day of the safari, the people who were with us, ended their safaris, because they started earlier and we just joined them. At 11 o'clock in the afternoon we were taken to a camping place and we did not go anywhere else!
With all this, the director of this company blatantly lied and denied that everything was fine!
When I gave the guide a tip of $ 85 (4 days of safari for two), he also started to say that we should give tip the chef! Dear authorities, warn people that they themselves should distribute tips between employees, because I thought that they themselves share everything equally. That's why we paid even more!
I do not recommend this company to anyone. The most terrible and deceitful attitude!
ES
Email Paloma | 35-50 years of age | Experience level: first safari
Worst than worst!!!Police do something!!
My first safari. I was saving many months and now I feel robbed! The owner still writes to me today asking not to write wrong review but doesnt care that everything went wrong , is a liar and like the rest of the comments said, is true he does not care. I did ask before booking if he had partners in Tanzania and said no, well that is a lie, Mr.Seth Vincent is partner with SANDLAND ( Abraham Shaidi who also ruin us). I see on another review that he lies again, he still has same partner. Same story first you pay (for us was 1750euros each for 8days safari) then he changes the itinerary. we did less than half of the games we paid for, one day car broke, (waited 5h) another day no entrance to park paid waited 4h, even we were stucked half a day on one accommodation Panorama camp"because it was not been paid for, the police had to come to rescue us, sounds incredible but this are only a few examples, I am sure I will get a reply full of lies but this company needs to be stopped , people save money to come to this beautiful countries to have the dream holidays and they are ruined like this is not right!
US
Email Sami | 35-50 years of age | Experience level: first safari
Prompt replies
There was a misunderstanding but a one call resolution to Seth resolved it
TW
Email Jill | 35-50 years of age | Experience level: first safari
Amazing Experience in First Africa.
First I wanna say thanks with Vincent, he arranged our trip program and reply the mail answering questions and giving advises very soon.Our guide Jacob who took us to Masai Mara , Nakuru and Naivasha, he very nice and alway make sure we were able to see different animals while on game drive.Ruben who took us from Naivasha , sweetwater and Mt.Kenya, he is so kind and responsive, provides his suggestion it's very useful for us. Thanks all.
Amazing Experience
The safari was well planned. We confirmed the safari just a day before our travel date and still they considered our booking. All arrangements were great. Enjoyed a lot.
Email María | 35-50 years of age | Experience level: 2-5 safaris
The worst experience of my life
I don’t recommend this agency at all. I work in tourism and travelled around the world and never in my life I got such a bad experience. Seth Vicent the one who sold us the package Safari Kenia and Tanzania just Cheat on us with many lies regarding our tour. He was not paying the entrance at the parks, accommodations were never the ones we agreed and the last day we couldn’t check out of the hotel because he didn’t pay it. We paid everything in advance. We were having such a bad time. He was all the time aware of that but he didn’t fix it he was just playing with us telling that he will refund the services that we paid for and we never get. Now we are dealing with the police and embassy for some justice , and also because this type of no -professionals are not good for a country neither for tourists that want to enjoy.
Reply from Trip Advisor Africa Safaris
Posted on Oct 10, 2018Jambo Maria,
Thank you very much for sharing your experience with us.
We are really sorry for all that happened while on your trip,we confirmed your trip expecting to deliver our quality and best hospitality ,we even came up with un alternative of securing for you private tour for the same program without extra charge just to give you the best,thought at long last our Tanzania counterpart did not keep his promise, after you have cross border,Please accept our apologies for the inconvenience cause during this period and this will not happen again since we are know having our branch office in Arusha.
Kind regards Seth Vincent.
IR
Email Sajad | 20-35 years of age | Experience level: first safari
Wonderful safari with logical price by Friday game driver Gorge
Wow , what a wonderful travel agency it is !!
Travelers don't be hesitate to book any activities with them, we booked 3 days Masai Mara tour and they arranged it very well , they answered my Emails immediately and help me to arrange my trip , our driver Gorge was a really patient , skillful and good in English,Gorge is a kind man who care about all persons with different wishes. so we had a good time with him , I really thank you director Seth Vincent and your colleagues , I wish you the best and hope to see you soon