Reviews

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Doris Murray   –  
South Africa ZA
Visited: March 2017 Reviewed: Apr 1, 2017

Email Doris Murray  |  65+ years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Doris Murray and not that of SafariBookings.
Disappointed. The setting is stunning, and the room was lovely - except for the bathroom
3/5

The setting is stunning, and the room was lovely - except for the bathroom. It had a very high bath which was difficult to climb in and out of. To have a shower was also dangerously slippery.
There is also a tiny step into the bathroom that one cannot see because of the black tiles. No sign or marking about the step - so I nearly tripped.
Then there are two rugs next to the bed. When you step on them they slip - I nearly fell. Unfortunately my husband did slip when he got out of bed during the night and had a very nasty fall. Thank goodness he didn’t break anything and is only bruised.

The food was good but not exceptional. The dinner on Saturday evening was a disaster because the hotel catered for a big group that had arrived, and the Lodge catered for them and ignored the remaining couples. We had no service or anybody telling what was happening re dinner.
But the biggest disappointment of our stay at the lodge were the game drives. The game driver was very nice, competent and knowledgeable. Only on the first drive did we see game close by. I realise that seeing game is a case of some luck - but one cannot see anything if there aren’t many animals in the park. To go into Kruger was totally out for me as it would have meant a 45 minute drive to the gate of Kruger. On Saturday afternoon they gave us an old, dirty vehicle that was so uncomfortable that I was in a lot of pain after the drive. It was really not a nice experience.

Caroline   –  
South Africa ZA
Visited: December 2016 Reviewed: May 11, 2017

Email Caroline  |  50-65 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Caroline and not that of SafariBookings.
Unsasisfied client
2/5

I had booked and paid for accommodation in the Kruger Park at Bergendal through Afritrip Kruger.Com.On our arrival at Malelane Gate after travelling for 5 hours we were told that accommodation had been cancelled as they had not received payment from Afritrip. You can imagine our disbelief. On phoning the company in Cape Town they found accommodation outside the Kruger Park which was not what we wanted but had no choice and another 2.5 hours drive.Lucky for us we knew where we were going,but you can imagine the horror of foreigners who would be expecting to stay in the Kruger Park.On returning home I sent them emails and phoned the company and to date 11/05/17 have received no response.No letter of apology or anything,just completely ignored.I will never recommend booking through them

Average User Rating
4.4/5
Rating Breakdown
  • 5 star 67
  • 4 star 30
  • 3 star 2
  • 2 star 2
  • 1 star 1
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