Happy clients inside Serengeti National Park
Taste Of Afrika Safaris
- Located In:
-
Germany
- Size:
- 20-50 employees (Founded in 2010)
- Member Of:
- TATO & TALA LICENCED
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $160 to $650 per person per day (USD, excl. int'l flights)
Reviews
CA
Email Matthew | 20-35 years of age | Experience level: first safari
Owner is awful
Sekanawo Gondwe did not spend one penny of the money we sent him on our safari. First, he tried to get us to send him the full amount for the safari 6 months in advance of the safari. Then he tried to add people to our private safari. Finally, we sent him the other half of the money 1 month before the safari. He never made reservations on our behalf. He never sent any of the accommodations our money. We even gave him extra money to book our PCR tests and he failed to make those reservations. He continued to lie to us and say he would make the reservations and they never materialized. He lied to us all the way up to the moment the Diplomatic and Tourism Police arrested him Arusha and charged him with obtaining money by false pretences. Every word that comes out of his mouth is a bold-faced lie. Steer clear of this unscrupulous operator.
Reply from Taste Of Afrika Safaris
Posted on Nov 12, 2021Hello Matthew
We definitely understand your frustration and are very sorry to hear about your Experience with Taste of Afrika. As you can see by our other 5 star reviews your experience was a typical. We pride ourselves on making sure that all of our clients have exceptional memories captured during any of our offerings. The problem occurred here with the employment of a new guide that took advantage and manipulated you. Our guides are just as committed to great service as we are; however, a new guide fell through the cracks.
The guides simply guide the tour. Any changes that you are informed of should be confirmed with your initial point of contact as we handle all of your bookings. It is unfair to label us a scam, as you did in fact complete your 5 day safari and received a majority refund. We have both been victims of an untrustworthy individual and have since taken measures to ensure that this will not happen again with any of our other guests. It is unfortunate that you must spam our reviews with untruths. We are a local company that wants to provide our guests with an enjoyable and authentic Taste of Afrika.
NL
Email Pieter | 20-35 years of age | Experience level: 2-5 safaris
Terrible experience, Seka gave us a lot of trouble
Do not book with this company! We had a terrible experience with Taste of Afrika for our five day safari in Tanzania. First of all they mixed the dates up. When we arrived and called they knew nothing about our booking, even though we had paid a deposit. Then on the morning of our safari they told us we weren't going that day, but the day after. Instead the offered us a coffee tour, which was very boring. Then they were going to send us to the wrong national park. When we told them that we booked for another park they send us with very last minute with a different guide. We had to join our original guide later that day, but our guide refused to bring us there initially. When we insisted he became very angry and unpleasant. We tried to bargain for a discount for the inconvenience and after a long discussion we were promised a discount of 400USD. But then later that day they denied this promise and threatened to skip our last day if we didn't pay up. Especially Seka, the owner, was very unpleasant to deal with and made a lot of mistakes in communicating with us.
Reply from Taste Of Afrika Safaris
Posted on Nov 1, 2017Dear Pieter,
Firstly we wish to extend our sincerer appreciation for choosing and booking your safari with us.
It's our humble request for an apology for whatever had happened during your safari not to be the way it could be. Please that should not ruin your entire trust for your next Travel to Tanzania or Africa and get your happiness away.
As Taste Of Afrika Safari we are very thankful for your review on our overall facilities specifically that during your safari time you had good services.Taste of Afrika we were very committed towards providing you with the best services in every aspect of your Safari with us. We're taking this matter very serious note and investigating on this matter of organization, communication, payment & our Stuff too. It's our promise to improve our services.
Once again, we thank you for bringing this vital information on this review, We assure that all strict measures will be taken over once we are done with our investigation.
We're looking forward on serving you once again with our best services.
Yours sincerely,
Taste Of Afrika Safari