Tanke Tours & Safaris

Avoid This Company – Lost €2,153 Due to Their Negligence

We booked our wedding safari with this company and had extensive communication — over 10 emails exchanged using their official email address — where we agreed on all the trip details. After everything was confirmed, we received a request for a 50% deposit, again from their same official email. Trusting this, we sent €2,153 to the account details provided.

Some time later, we received an email from telling us to contact them via WhatsApp. We then heard from them on WhatsApp, where they told us their email had been hacked. I have proof email regarding payment request, and WhatsApp communication confirming these facts.

During later discussions, instead of showing any regret or empathy, they told us it was our fault for sending the money — even though they admitted their own systems had been compromised. To make things even worse, they then demanded we pay the full price again — even higher than the previously agreed price — claiming that the lower price had not been agreed by them and that the “real” price is higher.

This is especially outrageous because this was meant to be part of the most important day of our lives — our wedding — and their attitude has completely ruined the experience before it even began.

Recommendation:
For your own safety and peace of mind, avoid this company at all costs. We lost our money, and instead of helping us find a fair solution, they blamed us, refused responsibility, and tried to charge us even more.