Reviews

Sort By: Date Most Helpful Rating 21-30 of 56 Reviews
Tiago   –  
Portugal PT
Visited: August 2021 Reviewed: Sep 10, 2021

Email Tiago  |  35-50 years of age  |  Experience level: 2-5 safaris

Worderful Safari with Kichaka Tours
5/5

We had an excellent time in the Safari with Kichaka Tours. Stephen was extremely available since our first conversations about the possibility to do a Safari and everything went smoothly and according to plan. Our driver Charles was also excellent! Thank you Charles for all your support and good mood! Charles showed experience and we managed to see all the animals we were hoping to see making it a wonderful safari for us and our kids. Only a minor aspect related with some confusion about the need to do Covid tests to travel out of Kenya, but to be honest we can't hold Kichaka responsible since we ourselves found it very hard to understand the needed requirements for Covid test given the inconsistent information that was available. We definitelly recommend Kichaka and Charles for an excellent Safari in Kenya.

Serge   –  
Belgium BE
Visited: August 2021 Reviewed: Aug 30, 2021

Email Serge  |  35-50 years of age  |  Experience level: first safari

Splendid safari-trip
5/5

Went on holiday with this excellent local tour operator. Stephen and his team organised a complete trip throughout Kenia. Visited several national parks (Samburu, Masai Mara, Nakuru, Naivasha, Amboseli, Tsavo. Ended our tour at the sea near Diani Beach. Everything was 200%. Enjoyed it alot. Professional and correct service!. Driver 'Martin' was great!
Don't hesitate and just book your trip with Kichaka !

Lee   –  
United States US
Visited: January 2020 Reviewed: Jan 10, 2020

Email Lee  |  35-50 years of age  |  Experience level: 2-5 safaris

Fantastic Safari Experience
5/5

Our family of four (kids 5 & 8) just completed a 6D/5N safari through Lake Nakuru and Masai Mara. I coordinated with Caren, who was extremely helpful and professional. From the moment we landed in Nairobi and met Caren at the airport, everything went smoothly and exactly as planned. We were also very fortunate to work with our guide, Charles, who was beyond fantastic. Charles was kind, friendly, very knowledgeable and a joy to be with through some very long days in the car. Charles went out of his way to make our experience special and was also great with the kids. While a lot of guides follow the pack, Charles understands the park and its animals, leading us one time to an incredible male lion sighting without nary a car in sight. We'll remember this trip for a long time and appreciate everything Kichaka did to make it happen. Highly recommend.

Miriam   –  
Italy IT
Visited: January 2020 Reviewed: Jan 9, 2020

Email Miriam  |  35-50 years of age  |  Experience level: over 5 safaris

Wonderful professional tour service! :-)
5/5

I engaged this Tour Operator to organize my holiday trip to Kenya with my partner. The Operator was highly responsive on email, pleasant and above all, recommended excellent high-quality boutique accommodations which were not offered by any of the other tour operators with which I liaised. The representative with whom I had been liaising (Victor) also turned up on the morning of our departure to see us off, which was a nice touch. The Guide provided (Edwin) was wonderful and we had a lot of fun over the course of our 5 days together! We were sad to leve Kenya but will definitely use this operator again for future trips!

Matt   –  
United Kingdom UK
Visited: October 2019 Reviewed: Oct 28, 2019

Email Matt  |  35-50 years of age  |  Experience level: 2-5 safaris

Fantastic safari, excellent customer care
5/5

I can highly recommend Kichaka as a safari operator. We travelled to Amboseli, Naivasha, Nakuru and the Mara over 9 days, and had an an amazing experience.

We had been on the brink of booking with Kenya Walking Survivors Safaris and were incredibly lucky we didn’t (read the TripAdvisor reviews!). Naturally we were therefore a bit apprehensive when booking through another local operator, and chose Kichaka as they are members of KATO so that we felt we had some sort of financial protection. We needn’t have worried. Geophrey was incredibly helpful in putting together a suitable itinerary, answered all emails promptly and allowed full flexibility with regard to itinerary and accommodation choices. He kept us informed about bookings, sending confirmation vouchers and updates. He also met us at the airport on arrival, along with our guide Victor, to double check we were happy with everything. The Kichaka office were constantly in contact with our guide throughout the trip to ensure everything was going to plan.

All the accommodation choices as recommended by Geophrey were excellent, very comfortable with good food and exemplary service.

Our guide Victor was without doubt the star of the show. Throughout the trip he was friendly, enthusiastic, incredibly knowledgeable and clearly keen for us to see as much as possible. This was exemplified by taking a couple of detours on entering the Mara late in the afternoon to see a leopard and a pair of cheetahs, even though we had been on the road for many hours and the easy thing would have been to head straight to the camp for the evening. Despite him feeling a bit under the weather for the last couple of days, his mood never dropped.

On returning to Nairobi we were once again met by Geophrey to see how we’d enjoyed the trip, and gather any feedback we had on possible ways to improve their service. Judging by the number of different companies’ safari vehicles we saw on the road, this is clearly an incredibly crowded marketplace and we felt that Kichaka’s focus on customer service helps set them apart from their rivals. We would have no hesitation in using their services again.

Vinod   –  
United Arab Emirates AE
Visited: August 2019 Reviewed: Aug 22, 2019

Email Vinod  |  35-50 years of age  |  Experience level: 2-5 safaris

Jackline, Anthony and Victor took great care of us and gave us some unforgettble memories.
5/5

Very prompt with their responses. Always on time and very accommodating of all our requests. They arranged a wonderful tour guide in Victor who ensured we had some great game drives.

José Pablo Buenfil Reyes   –  
Mexico MX
Visited: February 2019 Reviewed: May 2, 2019

Email José Pablo Buenfil Reyes  |  20-35 years of age  |  Experience level: first safari

Unbelievable, suprising, wonderfull, stuning, schocking, marvelous, awesome and fascinating vacation
5/5

JAMBO!

Stephen of Kichaka arranged an amazing and fascinating 16 days vacation for us that turned out to be perfect in every single way. Special thanks for our driver/guide Sam was a great host, he was fantastic, very helpful and a great company, he treated us like family. Sam's van was amazing, it was very comfortable. We have made an unforgettable experience thanks to the perfect organization of Kichaka. We saw all the animals, Sam do an awesome work looking for all kind of unforgetable moments, he's very skilled, and knew where to see the best animals and he had an excellent knowledge of parks and animals, as well as being nice and always willing to satisfy every wish (even outside the program). We did not miss anything. Great hospitality and comfort, as well as great food. All our needs and expectations have been met.
We can only recommend Kichaka and he's great boss Stephen for organization, cordiality and seriousness. We will certainly return to Kenya with them. We are looking forward to travelling with you again! Perfect plan execution Kichaka. Thanks love Kenya.

All the best from Mexico, guys,

Your friends, María Jose and José Pablo.

Khado   –  
Switzerland CH
Visited: February 2019 Reviewed: Mar 10, 2019

Email Khado  |  20-35 years of age  |  Experience level: 2-5 safaris

Wonderful Safari experience
5/5

I would like to take this opportunity to thank Stephen and his team from Kichaka once again for a wonderful Safari experience which exceeded our expectations.
This was my second Safari in Kenya, my last Safari with another local company was a disaster, the other company just left us to our fates at the beginning of the journey in the Masai Mara. After this traumatising Safari I still wanted to give it another try. I wanted to have good memories of Kenya and a Safari. So I started to search for a reliable local company once again, I like to book through local companies because I want that the money I spent to go fully to the locals. We were very suspicious because of my last safari experience but Kichaka was patient, professional and trustworthy.

We booked with them a 15 days Safari and beach holiday. Our driver guide Joseph had eagle eyes and was always punctual and drove safely, we appreciated his quiet demeaneor. We were very lucky on this safari and got to see all the big five and many more animals, we saw four leopards and eight rhinos etc.
The parks we visited were:
Lake Nakuru (Sopa Lodge)
Masai Mara (Keekorok)
Lake Naivasha (Sopa Lodge)
Amboseli ( Kibo Safari Camp)
Tsavo West and East (Voi Wildlife Lodge)
Each park had its own character. The accommodation that Kichaka selected for us was exceptional. Each Camp/Lodge had something different to offer: the view, the animals in the garden, a hippo pool behind the lodge, waterhole in front of the lodge.
The next time I am in Kenya I will 100% use the services of Kichaka again. Asante sana for a wonderful safari.

Cori   –  
United States US
Visited: January 2019 Reviewed: Feb 25, 2019

Email Cori

10 Day Kenya Safari for Two
5/5

Prior to booking our safari with Kichaka, we contacted several other agencies through SafariBookings.com. We found Kichaka to be the most cost effective, as well as the most responsive. Stephen Odongo at Kichaka was a great communicator - he quickly and thoroughly answered our questions and tailored our safari to satisfy all of our requests. Stephen was wonderful to work with and removed any worries we had concerning our trip. He even personally met us at the beginning and at the end of our safari to make sure we had a wonderful time - thanks Stephen!

Our 10 day safari (from Jan 18-27, 2019) included Samburu, Ol Pejeta, Lake Nakuru, Masai Mara, Lake Navaisha, and Amboseli. We especially enjoyed the camps at Samburu, Ol Pejeta, and Masai Mara because we could watch wildlife from our tents and/or the lounge. Our least favorite destination was Lake Navaisha, but it was a necessary stop on our itinerary to split up a long drive. If we could do the safari over again, we'd probably choose to go to less camps but stay longer at each camp to reduce travel time in the van. That being said, each destination was unique and it would be hard to choose which one to eliminate. If you have the financial capability, it would be worth checking into flying between destinations to optimize your time.

Our safari driver was Sam. Sam was friendly, knowledgeable, and happy to accommodate our requests. He ensured we saw the Big 5, and safely drove us as close to the animals as possible. We drove at least 80 hours with Sam during our safari, and quickly learned the importance of having a professional driver to navigate the challenging roads inside and outside of the parks. The driving was tiring, and we'd recommend taking frequent breaks and regularly checking on your safari driver to make sure they're feeling wide awake. On a safari, the days are long, exhausting, exciting, and unforgettable! It's important to feel safe, so don't be afraid to talk with your driver if you notice they're fatigued!

Overall, planning and executing our trip through Kichaka was a wonderful experience. We'd highly recommend using Kichaka to book your safari! Kenya is an amazing place to visit, and it is mind-blowing to see God's creatures in their natural habitats!!! Kwaheri :-)

Nuno Lacerda   –  
Portugal PT
Visited: December 2018 Reviewed: Jan 4, 2019

Email Nuno Lacerda  |  50-65 years of age  |  Experience level: first safari

Safari in National Park Nairobi
5/5

Kichaka Tours was very professional and kind, and we saw all kinds of animals, giraffes, zebras, buffalos, crocodiles and lion, etc
Also we went to the elephant orphanage that was very interesting.

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